125 Community Center Drive, Pigeon Forge, TN 37863, United States of America
#65 of 459 hotels in Pigeon Forge
Guests' ChoiceBased on 2207 hotel reviews
8.7Cleanliness
8.8
Comfort
8.8
Location
9.4
Facilities
8.8
Staff
9.3
Value for money
8.6
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 6, 2024
Deborah
United States of AmericaPet fees!!
Shower
Stayed in June 2024
Reviewed: June 5, 2024
Bobbitt
United States of AmericaThe beds have pillow top mattresses, however if you are like myself and my husband and have extra weight they still aren't to comfortable. They are still more comfortable than most hotels though.
The staff was amazing. We felt more welcome there than any other hotel we've stayed in.
Stayed in June 2024
Reviewed: June 3, 2024
Athelyn
United States of AmericaI didn’t like that there was only one elevator. We were on the fifth floor and the elevator was slow (due to it being in use all of the time). We used the stairs a lot but wished there were two elevators. Our room smelled a bit like wet dog. I think the room needed more ventilation. The smell went away once the fans started running. We appreciated being able to bring our dog. The staff were very helpful and nice.
The property is in close proximity to Dollywood and lots of food/entertainment options. The hotel is fine. I liked the pet area set up and the breakfast and pool locations. It easily accommodated what we needed.
Stayed in June 2024
Reviewed: June 3, 2024
Sarah
United States of AmericaThe elevator was very slow and jumped a lot. The room had a weird musky smell. So did the halls.
We love the 24 hr pool. The ice water and coffee station. The warm breakfast and the sweet ladies who cooked it each morning.
Stayed in June 2024
Reviewed: June 3, 2024
Briana
United States of AmericaN/A
The location was great!! The room was just what we needed!
Stayed in June 2024
Reviewed: June 2, 2024
Sk
United States of AmericaThe room was nice and clean and the bathroom very large. The air conditioner was a bit noisy. And for someone who's average height the beds are just way too high.
Stayed in May 2024
Reviewed: June 2, 2024
Charles
United States of AmericaN/A
Location
Stayed in June 2024
Reviewed: June 2, 2024
Crystal
United States of AmericaLady preparing the food had a bad cough . Should’ve had on a mask while preparing food. Should sweep around jacuzzi and pool keep it clean .
Location was great. Loved the pool was 24 hours, that’s a plus when you have kids.
Stayed in May 2024
Reviewed: June 2, 2024
Larry
United States of AmericaBest breakfast I have ever had at a hotel, hot, well prepared, good selection of food, tasty. Great employees, only problem was the elevators were so slow coming down and going up.,waiting to get on them.
Stayed in May 2024
Reviewed: June 2, 2024
Makayla
United States of AmericaThe only thing I would “complain” about would be there is only 1 elector so it does take a while to get on and off.
We stayed here for 6 nights and we really enjoyed the whole stay. The free breakfast was fantastic although I think switching it up on a day to day basis would be a little better for variety. Our room was cleaned every day so we always came back to a clean hotel after a long day out. We already have our stay planned for next year at this hotel.
Stayed in June 2024
Reviewed: May 31, 2024
Daphne
United States of AmericaN/A
Accommodations met and very friendly staff!
Stayed in May 2024
Reviewed: May 31, 2024
Judy
United States of AmericaCould use more parking spaces.
Everything was clean. The staff was friendly. The atmosphere was great and a very good location.
Stayed in May 2024
Reviewed: May 28, 2024
Kizma
United States of AmericaDeparture day
Everything
Stayed in May 2024
Reviewed: May 28, 2024
Latasha
United States of AmericaThe WiFi sucks !!!!!
Clean and the pool was 24hours
Stayed in May 2024
Reviewed: May 28, 2024
Lindsey
United States of AmericaNothing we love staying here it’s always great!
Everything
Stayed in May 2024
Reviewed: May 27, 2024
Judy
United States of AmericaHad to get keys reset twice
Location
Stayed in May 2024
Reviewed: May 26, 2024
Julie
United States of AmericaStaff were excellent,welcoming and very helpful.Room was large and had all that we needed, Location was excellent for all that we wanted to do.Pool was heated,also outdoor area with a fire.
Stayed in May 2024
Reviewed: May 25, 2024
Chris
United States of Americaelevator is very slow
The staff was great and friendly
Stayed in April 2024
Reviewed: May 24, 2024
Rosita
United States of AmericaEverything staff,breakfast and cleanliness
Stayed in May 2024
Reviewed: May 24, 2024
Jeff
United States of AmericaThe air conditioner was VERY noisy. When it first came on it sounded like a truck was coming into the room. Pillows could have been a little softer. Everything else was fine.
Everything else was fine.
Stayed in May 2024
Reviewed: May 22, 2024
Dipaolo
United States of AmericaMy room smelled like wet dog! Nickel size hole near window (I stuffed it with tissue to keep bugs out). Also my room was not ready when I checked in at 4 pm (check in starts at 3 pm). Last pet peeve, no vent fan in bathroom!
24 hour Heated pool and spa. Hot breakfast. Coffee station. Huge family suite with one bedroom and jacuzzi
Stayed in May 2024
Reviewed: May 20, 2024
Robie
United States of AmericaThe only thing I didn’t like about the property was that there was only one elevator and it would get congested a lot and slow it down.
The location of the property was perfect. You could walk the strip in pigeon forge, which was nice and convenient. Everything and everywhere we had to travel was close and not a super far drive. It was also mine and my husband’s wedding weekend, and the staff were so very kind and constantly asked if we needed anything while we were getting ready.
Stayed in May 2024
Reviewed: May 20, 2024
Laura
United States of AmericaThere was only one elevator in the whole building so it was a little busy during check out.
Everyone was so nice, the room was perfect, the pool was great.
Stayed in May 2024
Reviewed: May 19, 2024
Mary
United States of AmericaIt smelled like wet dog in our room. The pillows were very flat. Breakfast was a little limited.
Location, comfort, outdoor seating areas, clean, friendly staff, comfortable beds, and ice cold fruit flavored water in the lobby.
Stayed in May 2024
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