Reviews of Holiday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
125 West 26th Street, Chelsea, New York, NY 10001, United States of America
#379 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 2475 hotel reviews
6.9Score breakdown
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Cleanliness
7.1
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Comfort
7.2
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Location
8.7
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Facilities
6.8
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Staff
7.9
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Value for money
7.0
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Free WiFi
8.3
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Reviewed: April 27, 2024
Claire
Ireland10 Reviews1 helpful vote7.0“Great location, staff and value for money. Renovations ongoing in the lobby.”- • Leisure trip
- • Couple
- • Standard Queen Room with Communications Accessible Roll-In Shower
- • Stayed 6 nights
- • Submitted from a mobile device
The renovation work in the lobby was a little chaotic but didn’t impact us much. The elevator services many floors and can be hard to get into during busy periods of the day and there is no stairs you can directly take instead of the elevator.
The location of the property was excellent. About 5 mins walk from the subway. Room was really well sized for NYC and the bathroom was perfect. The staff were really nice and Anthony was the best!
Stayed in April 2024
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Reviewed: April 18, 2024
Stephen
United Kingdom30 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
The location was very close to Time Sq, facilities in the room and hotel were very good. Such a comfy bed and stay.
Stayed in April 2024
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Reviewed: April 5, 2024
Rebecca
United Kingdom4 Reviews8.0“Great for the price.”- • Leisure trip
- • Solo traveler
- • Leisure King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Work was being done at the time in the foyer. Tap water was a bit off colour as a result. Elevator queues long.
Location was great. Had everything you needed.
Stayed in March 2024
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Reviewed: April 4, 2024
Nerea
United States of America1 review6.0“Be careful with the elevators”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
the rooms are quite small, the bathroom is outdated, and the overall maintenance of the building is lacking. Additionally, only two elevators are operational, causing significant delays of up to 30-40 minutes to reach your room.
The location
Stayed in January 2024
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Reviewed: April 1, 2024
Katelyn
United States of America11 Reviews1 helpful vote7.0“Great value”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Communications Accessible Roll-In Shower
- • Stayed 1 night
- • Submitted from a mobile device
Slow elevators hectic lobby due to remodel
The value of location is too notch. The hotel is undergoing remodeling and my room had some nice upgrades from a previous stay. Comfortable bed and safe access
Stayed in March 2024
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Reviewed: March 29, 2024
Aloisio
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds with City View
- • Stayed 3 nights
- • Submitted from a mobile device
Vista para o empire state building
Stayed in March 2024
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Reviewed: March 28, 2024
Nevena
Canada1 review7.0Good- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 3 nights
The building was under construction. The elevators were so slow.
The staff were amazing. The location was great.
Stayed in March 2024
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Reviewed: March 28, 2024
Elizabeth
United States of America1 review8.0“Great location and price”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Small…but that’s NYC!
Great location, reasonably priced
Stayed in March 2024
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Reviewed: March 26, 2024
Pablo
Argentina6 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Leisure King Room
- • Stayed 3 nights
The lobby was under construction and had little space. The room had only enough space for clothes and since the bed is large (wonderful) the space around it is small. The bathroom is also small and makes it difficult to close the door. The TV channels cut out and did not work well all the time. I would have liked a little more light in the room.
I liked the bed, the bathroom and the location. The staff was very kind and helpful. They received a package and delivered it to me quickly. They sent me a refrigerator when I requested it. The shower water was perfect. The wifi worked very well.
Stayed in March 2024
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Reviewed: March 24, 2024
Leonid
France76 Reviews10 helpful votes7.0“I would stay there again”- • Leisure trip
- • Solo traveler
- • Leisure King Room
- • Stayed 6 nights
- • Submitted from a mobile device
The air conditioner / heater was very loud. Also the room was very small, but it’s New York .
Location, the room was clean and the maid came every day.
Stayed in February 2024
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Reviewed: March 20, 2024
Tracey
United States of America5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
The only slightly negative was how small the sink was in the bathroom, however all things considered this was not a big deal.
The location was great, staff were very friendly, check in and check out went smoothly and quickly and the beds were very comfortable.
Stayed in February 2024
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Reviewed: March 7, 2024
Javier
United Kingdom11 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Leisure King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There is a big work going on at the reception which I think is dangerous for guests and staff.
Location+some staff members
Stayed in March 2024
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Reviewed: February 27, 2024
Garry
United Kingdom25 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Leisure King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Work going on in reception
Location great and room excellent
Stayed in February 2024
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Reviewed: February 20, 2024
Chris
United States of America1 review6.0“Frustrating because I like staying at Holiday Inn but this one was chaotic and sub-par.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 1 night
The lobby is a mess; the front desk is in the worst possible place (with a massive pillar blocking people from seeing half the desk), there is no seating for guests, the baggage storage was spilling out of the small closet it's supposed to be in, and there is junk in the corner of the lobby next to the front desk. One of the two people at the front desk - during a rush of check-ins with a long line - sat at his terminal reading instead of checking people in. The public restrooms are actually two re-purposed guest rooms on the 5th floor, with keys that "work for either one" but in reality are only coded for one bathroom or the other - which are labeled Men and Women. A woman walked into the room I was in and pushed the bathroom door open! The lock was broken. Thankfully, I had finished my business and was just washing my hands, but this situation is untenable! A mini-fridge in the guest room would be helpful. And treat your IHG members better!
The bed was comfy. Location was perfect. Water pressure in shower was good.
Stayed in February 2024
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Reviewed: January 29, 2024
Carisla
Dominican Republic29 Reviews6 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • King Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
Room to tiny for us(Family of 4)
Location
Stayed in December 2023
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Reviewed: January 16, 2024
Juliann
United States of America12 Reviews1 helpful vote7.0“Validate your parking ticket!”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Parking was one price when we dropped the car off and when we went to pick it up it was much higher because we were not told to get the hotel to stamp the ticket.. frustrated!!!
The lady at the front desk.. she was amazing
Stayed in December 2023
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Reviewed: January 13, 2024
Kerri
United States of America1 review8.0“We enjoyed the clean room with two cozy queen beds and amazing view of the Empire State Building!”- • Leisure trip
- • Group
- • Double Room with Two Double Beds with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Room was a bit on the small side for the furniture that was in it.
We had a room with a beautiful view of the Empire State Building! It was clean and comfortable but a little in the small side. One woman was looking for a safe to keep valuables but there wasn’t one, but it worked out.
Stayed in January 2024
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Reviewed: January 10, 2024
Abdul
Kuwait20 Reviews3 helpful votes8.0“The location is in the mid of every thing it’s recommended .”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 11 nights
- • Submitted from a mobile device
The room service in my floor 12 was not cleaning my room she didn’t change the blanket sheet and if u ask anything she doesn’t know English .she just does the bed and that’s it .very bad service ,irritating and not acceptable .
Well the front desk people were very welcome and helpful.
Stayed in January 2024
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Reviewed: January 4, 2024
Samir
Netherlands25 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
1st room I got was quite different from pictures, with tiny bed, I requested to change, and hotel managed to provide a better room the day after.
Location is good, close to Metro and shops.
Stayed in December 2023
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Reviewed: December 31, 2023
Taisa
Canada8 Reviews8 helpful votes6.0“Good location, bad-moody staff”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Their communication with Booking.com is miserable. I had added an extra night long before but they didn’t have it in their records. They told me I would have to call Booking.com myself to get them to update it, even though my phone was from overseas, and they wouldn’t let me use theirs. Staff at front desk was always stressed and in bad mood, but that was NYC in December, I can comprehend.
The room was clean and comfortable, although small. It was very well located.
Stayed in December 2023
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Reviewed: December 28, 2023
Jrg_netherlands
Netherlands21 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds - Communications Accessible
- • Stayed 1 night
The storage room for bags is very small so before checkin at 3pm and after checkout, all of our bags (and everyone else's) took up the lobby, but bags were carefully watched by one of the employees and they managed/organized it well so that everyone got their right bag.
Friendly professional helpful staff. Room was spacious, updated amenities, comfortable beds. Clean. We could partially open windows (which isn't common in nyc) to get fresh air. Nice Dove soap, shampoo and creams.
Stayed in December 2023
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Reviewed: December 26, 2023
Utkarsh1729
India8 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Pricey for size of the room, but probably acceptable given nyc standards. No breakfast.
The room was very clean, well maintained. Location was great, super close to subway station and times square. Gym was a plus. Great choices for restaurants around the hotel.
Stayed in December 2023
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Reviewed: December 23, 2023
Geneviève
Canada4 Reviews7.0Good- • Leisure trip
- • Group
- • Double Room with Two Double Beds with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Small rooms, elevator semi working
Location and the lady at the font desk were #1
Stayed in October 2023
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Reviewed: December 23, 2023
Romel
New Zealand11 Reviews7.0“It was good, staffs are very nice”- • Leisure trip
- • Couple
- • Leisure King Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was a bit small
Close to the place that we went to.
Stayed in November 2023
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