7102 Grand Horizons Boulevard, Orlando, FL 32821, United States of America
#6 of 387 hotels in Orlando
Guests' ChoiceBased on 252 hotel reviews
9.3Cleanliness
9.4
Comfort
9.6
Location
9.5
Facilities
9.6
Staff
9.5
Value for money
9.2
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Michael
United States of AmericaLots of unauthorized charges which they did find out was from the party in our room before us. Lots still charged to my card so waiting to see what actually comes off and what doesn’t. Just frustrating to have to deal with.
It was a lot of fun for the family
Stayed in April 2024
Reviewed: April 10, 2024
Lisa
United KingdomEverything was perfect, there wasn’t anything that we didn’t like. It would be good if the toilers in the room had a toilet brush.
Everything was great, everyone was happy, my children loved staying at the hotel for the day as much (if not more) than going to the theme parks! The bar/food staff were fantastic. We would love to return.
Stayed in April 2024
Reviewed: April 10, 2024
Neil
United States of AmericaNormally the beds are great but this time not so much. That was the only issue we had.
My family and I have been visiting Harbour Lake for approximately 15 years and absolutely love the place.
Stayed in April 2024
Reviewed: March 26, 2024
Cathy
United States of AmericaWished we could’ve stayed longer
Everything about this property is outstanding. The facilities are clean and well kept, updated. The villas are in great shape, and the staff is outstanding.
Stayed in March 2024
Reviewed: March 3, 2024
Sarah
United States of AmericaThe staff was amazing!!! They loved The kids and played all kinds of games wihh the them! So much to do on property that everyone was pleased! Will be coming back with extended family. The restaurant could have better food but the kids didn’t mind lol
Stayed in February 2024
Reviewed: March 2, 2024
Kendra
United States of AmericaI would have preferred to have the room serviced every day rather than every other day.
Spacious bedroom with in-room laundry! Loved the closet space and room amenities.
Stayed in February 2024
Reviewed: February 27, 2024
Eric
United States of AmericaThere's no dislikes
We love everything about the resort including the staff and service
Stayed in February 2024
Reviewed: February 26, 2024
Linda
United States of Americaall good
staff is fabulous.....jay at gate.....bonnie at desk
Stayed in February 2024
Reviewed: February 13, 2024
Chantelle
United States of AmericaLove love love this property. All the staff are friend and ready to assist.
Stayed in February 2024
Reviewed: January 21, 2024
Sharfun
United States of AmericaThe furniture
The space
Stayed in December 2023
Reviewed: January 2, 2024
Opuada
NigeriaA bit more decoration for the Christmas would have been nice
Lovely family friendly hotel and very clean
Stayed in December 2023
Reviewed: November 2, 2023
Greg
United KingdomNothing.
Well appointed & very good service .. staff really helpful, checked in on us halfway through week to see how we were enjoying the stay .. really great customer service and a good location in between Disney & Universal Parks.
Stayed in October 2023
Reviewed: October 31, 2023
Roger
Trinidad and TobagoRenovations were being done I was not notified of this prior to my stay
Location
Stayed in October 2023
Reviewed: October 27, 2023
Anita
United States of AmericaPool and condo
Stayed in October 2023
Reviewed: October 7, 2023
Emad
Saudi ArabiaNothing
Excellent residential complex with high standards of services. Very suitable & comfortable for families especially for long stay.
Stayed in September 2023
Reviewed: September 21, 2023
Karen
United States of AmericaEverything everyone was friendly and helpful
Stayed in September 2023
Reviewed: September 18, 2023
Olga
United States of AmericaI had to go back to work :(
Everything was clean and smell great! I really loved this place. We came as a recommendation from a family member, and he was not lying when told us that this was his favorite vacation place for his girls :) Thanks everyone there, you are amazing!
Stayed in September 2023
Reviewed: August 20, 2023
Moneymark307
United States of AmericaThe only thing I don't like is the timeshare speech everytime we check in before getting our parking pass.
Exceptional as always! Friendly staff, fun activies, and pure comfortableness. The discount on drinks when it was raining was a huge plus!
Stayed in July 2023
Reviewed: July 22, 2023
Ioana
United States of AmericaPools
Stayed in June 2023
Reviewed: July 20, 2023
Whitney
United States of AmericaBreakfast wasn't good, especially for the price I paid for it a
Loved everything. The staff was very nice and friendly. Looks like a small village. Rooms we're nice spacious and clean. Will definitely be back
Stayed in July 2023
Reviewed: July 17, 2023
Maryann
United States of AmericaAbsolutely everything
Stayed in July 2023
Reviewed: July 11, 2023
Susana
United States of AmericaBooking
Stayed in June 2023
Reviewed: June 22, 2023
Chantelle
United States of AmericaBring back the coconut shrimp! 😆
Stayed at this property multiple times. Staff are always friendly, room is always immaculate!
Stayed in June 2023
Reviewed: June 16, 2023
Sue
United States of Americanothing
facility to have cookouts. saved my boys from dinners out
Stayed in May 2023
Brussels, Belgium
La Cavalerie, France
Archdale, USA
Saint Petersburg, Russia
Rome, Italy
Aberdeen, UK
Barcelona, Spain
Trebinje, Bosnia-Herzegovina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content