It's a nice hotel but not 4 star quality. The bathroom is ridiculously small and poorly designed. The temperature in the room was either too cold or too hot. There is no microwave on hotel premises, not even in the in pantry room where one gets water or coffee. Our room view was of a brick wall. On the whole, the stay was disappointing. We will travel to New York next year but we won't be staying at the Kixby.

Lovely staff and very comfortable bed. Great location for dining and sightseeing.

Stayed in March 2024

Elevators take too much time and are crowded. Email replay took longer than needed (an AI boot could probably solve this issue).

The room size was great and the shower as well.

Stayed in March 2024

The sound and weather insulation of the windows were poor. We stayed during the winter season, and the temperature in the room dropped significantly a few minutes after we turned off the heater. Moreover, the sound of the noisy street could be heard from inside the room. The heaters are outdated and too noisy to sleep while running them. The walls and doors are not soundproof, as we heard our neighbors slamming the doors in the morning while we were trying to sleep.

The location of the hotel was amazing with one street light away from the biggest Macy's in New York, and a few blocks away from the Fifth Avenue and Broadway. The subway was super easy to reach to as well.

Stayed in December 2023

Nothing to note

Amazing location in the middle of Manhattan, close to all the major landmarks. Staff were very friendly and accommodating, and even made effort to give us a bottle of Champagne on arrival as it was our honeymoon celebration.

Stayed in December 2023

Breakfast was non existent and yet somehow a paid add-on.

Location, rooms, decor, general checkin/out experience.

Stayed in October 2023

Noisy external air-conditioned outside bedroom window. Hotel offered to move us but to a smaller room and lot of effort to repack everything so didn't change rooms. Cost was very high with additional 'facility fee' for basic services such as WiFi and bottled water whi h would.have thought would be included. Also still waiting return of $500 ($250 per room) security deposit.

Style, location, room size

Stayed in November 2023

There is a building very close to the hotel. We had to make sure to protect our privacy. The water pressure wasn’t good, but not too bad. Our room was on 10th floor, so we didn’t have problems to use elevator, but some times people staying in lower floor couldn’t get in the elevator when busy time.

The room was the same as the photos on booking dot com. It is spacious, the bathroom was recently renovated. loved this hotel. There’re many nice restaurants around, Korea town is near by. I visited the rooftop and ESB is right there. You can take nice photos, and i hung-out on the sun-beds without having to order drinks, cuz the bar was closed. That was my last night of 10 dayz NY trip. I had really good sleep too. I’ll recommend this hotel to my friends.

Stayed in October 2023

Staff and rooms

Nice staff and good rooms . ( could benefit from double glazing as noisy )

Stayed in September 2023

Excellent location, nice area near Empire State Building. Subway nearby. Friendly staff.

Stayed in August 2023

Comfy beds and dead central. Very clean. Would recommend a superior king room for the space

Stayed in March 2023

Hotel can use a face lift, things are slightly worn.

The hotel is as fine and as described online. The other reviews I read were accurate and still relevant - one elevator does not work (looks like it is permanent) so waits can be long, also there is no way to stock up on water or other supplies. Room is basic and clean, but absolutely no frills, as is the rest of the hotel (lobby, gym), staff was fine too. Generally speaking everything was ok - nothing was great nor terrible. Decent choice in convenient location for tourists.

Stayed in January 2023

bar wasn’t operating as a bar.

location, clean, large room for Manhattan

Stayed in December 2022

Bathroom quite chilly

Excellent location

Stayed in December 2022

Would have preferred my room to be fully serviced everyday. I left a note asking for additional toiletries (replenished) and this didn’t happen.

It was a nice modern hotel in a great location with friendly efficient staff.

Stayed in November 2022

Great location, extremely comfortable bed. Super clean. Exactly what we needed as a base to explore NYC from for a few days.

Stayed in October 2022

Location was great. Didn’t have breakfast

Stayed in September 2022

N/A

Check in was very straightforward and the staff were very friendly and helpful. A special mention to Inna for whom nothing was too much trouble for her to ensure our stay was enjoyable.

Stayed in September 2022

Our room would not cool down to below 75 and was very humid. We reported it but was not fixed ( or could it have been? ) Room 314.

The location is great! Staff were very helpful. we requested a room change after the first night due to street noise. Actually got a bigger room for rest of stay.

Stayed in August 2022

bar and restaurant weren’t always open

roof top view

Stayed in June 2022

rooftop bar very expensive for drinks in a can

great location, large rooms by Manhattan standards, friendly staff , great roof terrace

Stayed in August 2022

Only a minor gripe. Of the 3 elevators one was out of action and one was often in use by housekeeping. with capacity restrictions it meant that we sometimes had to wait for space

ideally situated just one street up from The Empire State Building between 5th & Broadway with a Subway Station on the corner giving easy access to the rest of NYC. Spacious rooms in a boutique style

Stayed in June 2022

A mirror in bedroom really missing specially to do hair

Loved the size of the room and air conditioning

Stayed in May 2022

The location, style, and value for price

Stayed in May 2022

in-room refrigerator wouldn’t keep drinks cold. rooftop deck wasn’t well-maintained. TV in the room was kind of cheap and didn’t have on-screen guide to tell you what was on (just gave the channel – not helpful for out-of-town guests). no room service - just something like DoorDash or Uber eats.

conveniently located

Stayed in April 2022