444 Park Avenue South, NoMad, New York, NY 10016, United States of America
#391 of 416 hotels in New York
Guests' ChoiceBased on 961 hotel reviews
6.6Cleanliness
7.4
Comfort
7.4
Location
8.6
Facilities
6.6
Staff
7.7
Value for money
6.5
Free WiFi
6.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Kathleen
United States of AmericaI had an issue with the timing of the cleaning of the room and called twice to the front desk , however the woman on the phone was short with me and told me they were very busy. It was 3:00pm when they finally came up to clean. I called twice and she said it would maybe take up to 5:00. That was ridiculous. The breakfast was good the first morning but they ran out of hot water the next, how can you run out of hot water. They also served bagels but no cream cheese. The person in the morning in the breakfast room was awesome, he was very nice and attentive, I just think he was limited in what he had to put out. It seems that for such a high end place they could have planned the breakfast with supplied it better. I didn't go down to eat late either, it was before 7-8 every morning. My room was on the 19th floor and on the 4th day of my 7 days, one elevator was out. All the guest were left with one elevator and that was hard because it filled up fast and many times I waited for it to go up and come back down.
The room was just beautiful and one day I was sick and they brought me up soda right away. It was very clean and mostly everyone was so kind and welcoming. The quality of the site was very good and I would recommend this site to people. I liked how close the transportation was as well and the access to shopping was a plus.
Stayed in April 2024
Reviewed: April 28, 2024
Mei
Hong KongClean and bright
Stayed in April 2024
Reviewed: April 27, 2024
Jodi
United States of AmericaBreakfast was dull
Good location
Stayed in March 2024
Reviewed: April 22, 2024
Ken
United States of AmericaOur only gripe was that the Body Wash and Conditioner dispensers in the shower were empty.
Everything was wonderful. Very friendly and welcoming staff. Lovely clean room. Free water in the refrigerator was a nice surprise!
Stayed in April 2024
Reviewed: April 11, 2024
Hbk
SwitzerlandNo real wow factor. Roof bar was closed or unattended entire time.
Property fine, good location
Stayed in April 2024
Reviewed: April 9, 2024
Leigh
New ZealandGreat location close to subway
Stayed in April 2024
Reviewed: April 8, 2024
Victoria
United States of AmericaI used the valet for parking. Not one person offered to help with a bag, carry a bag.
Clean, good location, comfortable room.
Stayed in April 2024
Reviewed: April 4, 2024
Palmer
United KingdomThe hallways and doors to rooms needed extra cleaning
Great location
Stayed in April 2024
Reviewed: March 5, 2024
Geoffrey
United KingdomMaintenance could be better- curtains in our room needed rehanging scuff marks on the bedroom doors etc but not enough to spoil our stay.
Really friendly team and a good location.
Stayed in March 2024
Reviewed: February 14, 2024
Ciara
IrelandThe breakfast selection was not great and on our last morning there was nothing left except coffee and yoghurt even though there was still 30/40 mins of breakfast time left.
Location was excellent, right beside subway station. Staff were amazing and so friendly and willing to help. Free refreshments in the mini bar was a nice added touch.
Stayed in February 2024
Reviewed: January 21, 2024
Nina
IrelandHad booked a deluxe king but initial room we got was much smaller than described and was a queen not a king bed. Beds in the double room were barely a double and unlikely to fit 2 adults. Teen and child sharing found them small. Rooms were expensive given there was lots of booking availability everyday we were there. Breakfast wasn’t good. Pastries often looked overcooked and coffee not great. Charging 50 dollars an hour for any late check out when on same night plenty rooms available at a fee of 150 for the whole night seemed unreasonable. Staff seem very policy driven as opposed to being able adapt offering to enhance customer care
The location of this hotel is great, near a subway and walking distance to most areas. Feels safe even at night. Once you get one of the bigger rooms they are a good size and comfortable. Daily housekeeping is great too.
Stayed in January 2024
Reviewed: January 2, 2024
Marine
Francestaff not really friendly, not so professionnal, they were 4 laughting in the lobby when i arrived have to wait for breakfast in order to have...Coffee!
Good location
Stayed in January 2024
Reviewed: December 24, 2023
Stephen
United KingdomTerrace bar was closed due to maintenance. Some coat hooks in the rooms would be really useful.
Hotel location in midtown was excellent, room was spacious and comfortable. Terrace was a great addition. Breakfast was pastries and coffee
Stayed in December 2023
Reviewed: December 24, 2023
Rachel
United KingdomNo room service… no restaurant… not enough wardrobe space … no draws… no facilities to make a hot drink in the room
Helpful staff
Stayed in November 2023
Reviewed: December 19, 2023
Jonathan
United States of AmericaThe room I booked is not the room I received and there wasn't an option to change rooms when I arrived. I requested a king suite as I needed a desk. I'm sure the room I got was just a queen jr. The carpets were dirty: boot prints and noticeable stains. It's winter, and the balcony door was wide open when I entered.
Check in was quick, staff were nice. The amount of times I've stayed in a hotel with no one at the front desk is shocking. Someone was always around to answer the phone.
Stayed in December 2023
Reviewed: December 5, 2023
Andrew
IrelandMaybe I didn’t read the the description properly but there is a terrace with a bar that is closed. Complimentary beers and water on the first night and that was it for the remainder of our stay.
The location was fantastic.
Stayed in November 2023
Reviewed: December 4, 2023
Shaan
IndiaMissing a coffee machine in the room, an absolute essential and at that price point. A wireless radio would be a plus.
Comfortable rooms, well located
Stayed in December 2023
Reviewed: December 4, 2023
Hugh
United States of AmericaHad trouble checking in but did you use a third party to book the room
It was a friendly safe environment and clean...
Stayed in December 2023
Reviewed: December 1, 2023
Denise
St. MaartenVery poor breakfast
Good decor and Location
Stayed in November 2023
Reviewed: November 16, 2023
Mauro
ItalyThe setup of breakfast was poor, even if the breakfast was pretty good, room was nice but not well maintained or cleaned.
Good location, overall a good hotel for the price.
Stayed in November 2023
Reviewed: November 14, 2023
Matthew
United KingdomBreakfast very poor
Free access to local gym
Stayed in November 2023
Reviewed: November 9, 2023
Kris
United States of AmericaNo bar. No place to get a drink. The upstairs bar space is beautiful and should be open. Even if just for beer/wine happy hour- sunset time.
Nice staff Breakfast included was so easy
Stayed in November 2023
Reviewed: November 8, 2023
Heather
CanadaBreakfast was lacking healthy options and eggs were rubbery. Cooked egg option and more fresh fruit would have been nice. No decaf coffee. Good size room and bathroom but not enough hooks in the bathroom. Housekeeping did not leave enough towels for our party of four daily.
Location, room and helpful staff
Stayed in November 2023
Reviewed: November 7, 2023
Marc
CanadaCoffee at breakfast wasn't great. It would be nice to add an espresso machine. Room wasn't super clean and toilet wobbled. Also, the sliding door to the bathroom doesn't give you much privacy. Bedsheets were a bit rough. price isa bit high for the quality.
Breakfast was great. Nice selection. Location is ideal as you're right in the middle of the island. Bed was very comfortable and the room terrace is great.
Stayed in November 2023
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