the reception female was so rude, , i was asking her about the types of the room that's available and what are the difference between them , and she wants to cancel our reservation!!! i told her its nonrefundable if its cancelled i will lose my money she replied its true , i told her you want to steal me in different way or what ? , each time i pass thru the lobby she is looking at me and whisper to her colleagues and they all staring to me !! its was so rude and uncomfortable.

Stayed in February 2024

Nothing really - they have a bar but it’s not being used which isn’t an issue as many bars and pubs around the hotel.

Location and we had a kind cor er room which was very spacious and had a great view too. Coffee in the morning downstairs was better than some in the cafes across the road. Staff were super friendly too. Bed and pillow also super comfy

Stayed in May 2024

No food available. But close by

Location location location

Stayed in May 2024

Cheerful happy manager and staff, lovely modern bedrooms

Stayed in March 2024

Excellent location to visit city centre attractions. Room comfortable, clean and quiet despite city centre location. Staff all helpful and minor issues dealt with promptly without fuss.

Stayed in May 2024

There was some construction work taking place on one side of the hotel, which unfortunately impacted our room. Once we flagged it with the team, they were swift to resolve and move us to a different side of the hotel. The noise was lessened, but will still audible from a few floors lower. Unlikely to be a long term thing though.

Friendly staff on reception, making us feel welcome on arrival. The room/s were clean, spacious and had all the amenities you'd expect. The hotel is in a central midtown spot, making it convenient for accessing each part of the city (we did lots of walking, but it's a great way to see the city, which is of course huge).

Stayed in April 2024

No balcony...was out of their hands tho..

The Muse staff were fantastic..they took care of everything quickly and efficiently..Great location and wonderful staff.. Amazing washrooms in Lobby...pleasant surprise and so New York....💗

Stayed in May 2024

No problems at all. Nothing negative to say

Convenience to all the attractions in Times Square and a good value!

Stayed in May 2024

a few of the lamp cords did not work

perfect location, clean and friendly staff

Stayed in April 2024

The only thing was that the coffee area wasn't always fully replenished. I.E: coffee pot empty, no cups, no lids, creamer pitcher empty.

Great location and the staff was friendly and helpful.

Stayed in April 2024

I would recommend the hotel management to reconsider the furnishings, they regretfully lack any sense of taste.

The location, the cleanliness, the spacious rooms all made my stay very comfortable. Right in the centre of the cultural life of NY, my stay was very short but I still enjoyed a theatre performance one evening.

Stayed in April 2024

No food or restaurant on site. No microwave on site to heat up leftovers. No view of city from hotel room. Resort fee seems unjustified.

Location was excellent, on a quiet street just off of Times Square. Hotel room was clean and spacious. Modern decor. No wait for elevators.

Stayed in March 2024

Lounge was average

Central location

Stayed in April 2024

Now that I think on it, I am not sure if I got the room that Booking.com had said I would. But the overall stay was good so I don't mind

Great location for first time NYC visitors as its close to all the major rail lines and bus routes. And they have great staff on site who were super nice with all the questions and requests I had.

Stayed in April 2024

Location

Stayed in April 2024

Location

To do early check in they asked for 100$ extra 😳😳 the rent was already high almost 400$/day so I expect some more flexibility

Stayed in April 2024

The gym was good but unbearably hot, I did ask for the heating to be turned down but nothing happened and you can’t control it from the gym.

Location, room, gym great. Lobby always smelt good. No breakfast or room service options but didn’t bother me too much. Maybe barista coffee downstairs could be a good addition.

Stayed in April 2024

Majority of lamps did not work in the room

Location, style

Stayed in April 2024

No breakfast/ refreshments but it wasn’t a huge deal.

Great location, very good size room for New York and it was so clean. So close to Times Square right in the heart of New York, we walked from gran central to the hotel which took around 10 minutes which was great if you are using the subway. Very secure always staff in lobby or at the entrance. Staff are very helpful and the beds were very comfortable.

Stayed in April 2024

Nothing

Location

Stayed in April 2024

Minor complaint…. The A/C was too noisy when it came on at night. But we turned off the unit.

Very convenient to all the attractions and Broadway. Close to the Subway. Great location.

Stayed in April 2024

The room was very comfortable. Great location !

Stayed in March 2024

A bar would have been y

Stayed in April 2024

All great

Great location, nice room

Stayed in April 2024