455 Madison Avenue, Midtown East, New York, NY 10022, United States of America
#182 of 416 hotels in New York
Guests' ChoiceBased on 332 hotel reviews
8.2Cleanliness
8.6
Comfort
8.8
Location
9.6
Facilities
8.1
Staff
8.7
Value for money
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 11, 2024
S
SwitzerlandNot really family friendly. Bar not very relaxing for a drink. Got bumped off a table for a group of business men which was not warranted. Asked to check out at midday as opposed to 11am and was declined. When I went to pay my bill, additional room charges for drinks and internet which we did not use so I had to navigate that.
Great location. Facilities fine.
Stayed in April 2024
Reviewed: April 10, 2024
Janet
United KingdomPrice No family rooms for 5 so we had to get two rooms.
Beautiful building (used in gossip girl) and great location. Central but quieter than Times Square.
Stayed in April 2024
Reviewed: April 1, 2024
Michelle
United States of AmericaAsk for a top or 20 floor and above room. One of our rooms was on the 11th floor and we looked at a wall. Our other room was on the 31st floor and it was a spectacular view of the church
Great location for doing things in Midtown. We saw two musicals and was great to be able to make the 15 minute walk. There are so many great restaurants close by as well
Stayed in March 2024
Reviewed: March 29, 2024
Maikel
NetherlandsDouble beds were on the small side. Perfect for couples, but you will have to get cozy if you are travelling with friends
Amazing location in uptown Manhattan. A 10 min walk away from central Park, Rockefeller Center and Times Square. Other locations are easily reached by subway. Very quaint and bougie looking lobby
Stayed in March 2024
Reviewed: March 28, 2024
Fernando
ColombiaThe beds needed an overhaul.
Great location amd amenities.
Stayed in March 2024
Reviewed: February 13, 2024
Maria
El SalvadorI’ve been coming to the NY Palace for many years and feel at home
Stayed in February 2024
Reviewed: January 7, 2024
Mark
United KingdomNo real bar area as such
Great location, great rooms, fantastic gym
Stayed in January 2024
Reviewed: January 6, 2024
Rachel
United KingdomWe were disappointed that there were no tea/coffee making facilities in the room. There was also no fridge. On arrival, after a long flight, my husband went to the bar to get a bottle of wine for us and a coke for my son - this cost $111 which we thought was pretty steep!! On subsequent evenings, the queue for the bar was so long it was ridiculous.
The room was beautiful with an amazing skyline view overlooking Saint Patrick's Cathedral. We had 2 double beds which were both very comfy. The bathroom was a good size with a bath tub with lovely powerful shower over it. The location was just perfect!
Stayed in December 2023
Reviewed: January 4, 2024
Corinna
United KingdomRooms were very much on the small size. Beds were also quite small, we travelled with 2 teenage girls and the beds were not at all good size for a family of 4.
Location is excellent, breakfast was lovely. Hotel courtyard and facilities downstairs were beautiful
Stayed in January 2024
Reviewed: January 1, 2024
Sarah
United KingdomRoom felt a little dated. Often a queue at reception or lifts
Amazing Christmas decorations in a superb location
Stayed in December 2023
Reviewed: November 20, 2023
Suzanne
United States of AmericaMy room didn’t have safe neither mini bar
Stayed in November 2023
Reviewed: November 5, 2023
Chris
United KingdomOriginal room allocated was substard - tired, broken safe. But we were reallocated to a room in the towers that met our expectations.
Stayed in October 2023
Reviewed: November 4, 2023
Tom
IrelandThe Gold Bar service is bad and the food there is bad. Staff are unhelpful unfriendly and uninterested.
Location
Stayed in November 2023
Reviewed: October 27, 2023
Edward
United KingdomNo tea or coffee making facility.
location, room servicing, spa
Stayed in October 2023
Reviewed: September 10, 2023
Amber
United States of AmericaHave been staying at Lotte for years.. always been a pleasure!
Stayed in August 2023
Reviewed: September 5, 2023
Deirdre
IrelandThe lack of staff on reception for such a big and busy hotel was very frustrating. we had a long wait to check in and no one took our luggage
the location, the rooms, the history, the beautiful building
Stayed in August 2023
Reviewed: July 18, 2023
Carla
BrazilI found the beds a bit small (double bed) for 2 people, and there was nothing in the room that differentiated this hotel from other good hotels.
The location is great and the building is beautiful. The room size is ok, as well as the bathroom. Staff was very kind and helpful!
Stayed in July 2023
Reviewed: June 29, 2023
Margarita
NorwayA lot of people in the hall Some noise
Stayed in June 2023
Reviewed: May 12, 2023
Alvaro
BrazilIt was undergoing a renovation
Location, View and room size
Stayed in May 2023
Reviewed: April 17, 2023
Mary
United States of AmericaBaths need update.
The room was lovely but the bathroom w@ the same as 2005.
Stayed in April 2023
Reviewed: April 15, 2023
Helen
United Kingdomscaffolding at the front but only minor
stunning building helpful staff, a shame the courtyard at the front there was works going on so a lot of scaffolding
Stayed in March 2023
Reviewed: April 13, 2023
Agnes
United States of Americadidn’t have a sofa in the standard room. room is small for the price
excellent location
Stayed in April 2023
Reviewed: April 9, 2023
Patricia
Mexicorestaurant always full, hotel is OLD needs urgent refurbishment problem with elevators, one day it took 20 min to get the elevator to lobby restaurant is insufficient for size of hotel 30 min wait for breakfast everyday
location
Stayed in April 2023
Reviewed: April 6, 2023
Craig
Australiarooms need an upgrade . showers are in the baths
location
Stayed in March 2023
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