Reviews of NH Collection New York Madison Avenue 4 stars
22 East 38th Street, Murray Hill, New York, NY 10016, United States
#131 of 418 hotels in New York
Guests' ChoiceReview score
Based on 1125 hotel reviews
8.3Score breakdown
-
Cleanliness
8.8
-
Comfort
8.8
-
Location
9.3
-
Facilities
8.4
-
Staff
8.7
-
Value for money
7.7
-
Free WiFi
9.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 22 May 2024
Stephanie
Chile16 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
Great location to walk to Broadway, Central Park, Moma
Stayed in May 2024
-
Reviewed: 19 May 2024
Hasan
United Kingdom16 reviews9.0“Perfect hotel in New York for both first timers and those familiar to the city.”- • Leisure trip
- • Couple
- • Premium Double or Twin Room with City View
- • Stayed 6 nights
The location is a dream, short walk to Times Square (8 minutes) but far enough that the area is peaceful. Also a short walk to the Empire State Building and flat iron district. With Grand Central Station being very close by, taking the subway all around New York is easy. The hotel is lovely with a charming fragrance greeting you as you enter the lobby, the room was very big especially for New York standards with a comfortable bed and a large bathroom too. Special shoutout to the Guest Relations Director Fredrick who is a gentleman and only too happy to help!
Stayed in April 2024
-
Reviewed: 14 May 2024
Nathalie
United States2 reviews9.0“Great value for New York”- • Couple
- • Junior Suite
- • Stayed 5 nights
- • Submitted via mobile
The location was convenient and the rooms were comfortable.
Stayed in May 2024
-
Reviewed: 6 May 2024
Gülfam
Turkey19 reviews8 helpful votes8.0“Safe neighborhood, clean room, nicest jazz bar”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with View
- • Stayed 8 nights
- • Submitted via mobile
Small rooms with no balconies but I guess that’s normal in NY. And no room service.
Very nice hotel within walking distance to grand central and bryant park (and many more if you are ok with walking more than 20 min). One of the cleanest bathrooms I’ve ever seen and that was a big plus. There’s a nice little bar downstairs and live music (mostly jazz) 4 nights a week. Bartender Phil was both a great mixologist and great company. I was traveling with my 10 year old daughter, so I can highly reccomend to women who are looking to stay at a nice & safe neighborhood.
Stayed in April 2024
-
Reviewed: 2 May 2024
Apm
Netherlands11 reviews2 helpful votes9.0“Comfortable and in the right place”- • Leisure trip
- • Family with young children
- • Premium Triple Room
- • Stayed 4 nights
- • Submitted via mobile
the room had no view at all….
The location is very convenient, central bit still quiet. The restaurant Serafina is very good, both for dinner and the outstanding breakfast buffet
Stayed in May 2024
-
Reviewed: 29 April 2024
Yarden
Israel3 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 7 nights
- • Submitted via mobile
The room was very nice, the queen bed was more like a king. Staff was helpful and nice, Kevin helped us with late checkout no charge.
Stayed in April 2024
-
Reviewed: 29 April 2024
Mary
United States9 reviews4 helpful votes9.0“Comfortable and elegant hotel in close proximity to sights and transportation”- • Leisure trip
- • Solo traveller
- • Premium Double or Twin Room with City View
- • Stayed 4 nights
The hotel advertized soundproof windows but I could still hear sirens and horns coming from the street, overall it wasn't too bad and I slept well. Unexpectedly a loud fan came on in the middle night that I was able to turn off, thankfully.
Loved the decor, the lobby, and the evening jazz performances in the lounge area of the bar. The guest room was the perfect size with a comfortable bed. My room was at the end of a corridor and I didn't hear noise in the hallways or from neighboring rooms.
Stayed in April 2024
-
Reviewed: 25 April 2024
Boyle
United States3 reviews1 helpful vote9.0“Magical Manhattan!”- • Business trip
- • Couple
- • Premium Double or Twin Room
- • Stayed 2 nights
Location - convenient to restaurants, Grand Central and very walkable.
Great spot in the one of the greatest cities in the world.
Stayed in April 2024
-
Reviewed: 23 April 2024
Andrew
United Kingdom110 reviews13 helpful votes9.0“All very good”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with View
- • Stayed 4 nights
- • Submitted via mobile
Breakfast is $35 each. Plus tax & tip. Or $40 if you don’t book in advance. So $100 for 2 people. It is WAY too expensive!
Everything good. Will stay again.
Stayed in April 2024
-
Reviewed: 22 April 2024
Vicki
United Kingdom4 reviews8.0“Great location for walking around New York!”- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room with View
- • Stayed 4 nights
- • Submitted via mobile
Room was quite small and cramped. Perhaps a little expensive
Excellent location, clean and friendly staff.
Stayed in April 2024
-
Reviewed: 19 April 2024
Erald
United States14 reviews2 helpful votes8.0Very good- • Couple
- • Deluxe Double or Twin Room with View
- • Stayed 1 night
- • Submitted via mobile
If you are a tall person, the bed might feel a bit short. My legs were falling out at times
Great location, very pretty facilities. Helpful and polite staff
Stayed in April 2024
-
Reviewed: 13 April 2024
Daniel
Brazil38 reviews2 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Premium Double or Twin Room with City Views with Extra Bed (2 Adults + 1 Child)
- • Stayed 4 nights
- • Submitted via mobile
The receptionist could be more friendly.
Stayed in April 2024
-
Reviewed: 12 April 2024
Anna
United Kingdom16 reviews3 helpful votes9.0“Experience the buzz of NYC in this stylish, centrally located hotel.”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with View
- • Stayed 4 nights
- • Submitted via mobile
The bathrooms are small - getting into the shower was a squeeze. It didn’t spoil our stay but it’s worth knowing if you’re someone who needs space!
Amazing location, stylish decor, comfortable beds, friendly staff (thanks for the cocktails Nataly, Phil and Jose!), excellent breakfasts. We knew a stay in NYC wasn’t going to be cheap - this is not a budget option - but perfect for experiencing life in the heart of the city. And the teenagers loved it!
Stayed in April 2024
-
Reviewed: 11 April 2024
Gleb
United Kingdom16 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 7 nights
- • Submitted via mobile
Extremely loud aircon in the room the first night. Would've liked an option to be able to switch off the aircon completely.
Great location, fair price.
Stayed in April 2024
-
Reviewed: 9 April 2024
Ileana
Slovenia36 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 7 nights
- • Submitted via mobile
The location
Stayed in April 2024
-
Reviewed: 6 April 2024
Sina
Iran27 reviews1 helpful vote7.0“Overall good”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with View
- • Stayed 4 nights
- • Submitted via mobile
The dance of the cockroaches in the bathroom! Hotel is good but I will never use Booking.com again
Location is good .clean for except a few cockroaches which welcomed us to NY !!!
Stayed in April 2024
-
Reviewed: 1 April 2024
Elizabeth
United States10 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with View
- • Stayed 1 night
Room was really small with only a few inches between the two beds. And we were told we'd been upgraded!!! Hate to think what room would have been if we hadn't been updated.
Check-in easy. Clean. Convenient location.
Stayed in March 2024
-
Reviewed: 30 March 2024
Marika
Finland1 review9.0“Wonderful place to stay and eat at your visit in NY!”- • Leisure trip
- • Group
- • Deluxe Double or Twin Room with View
- • Stayed 6 nights
- • Submitted via mobile
The location is excellent. The staff was very nice and helpful. The room was harmony and comfortable and they cleaned the rooms every day.
Stayed in March 2024
-
Reviewed: 28 March 2024
Joanna
United Kingdom10 reviews9.0“Excellent location great breakfast”- • Leisure trip
- • Family with young children
- • Family Quadruple Room
- • Stayed 4 nights
- • Submitted via mobile
Room was a bit dingy with no view
Breakfast
Stayed in March 2024
-
Reviewed: 20 March 2024
Virginia
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with View
- • Stayed 2 nights
- • Submitted via mobile
Bathroom light didn’t work well
Stayed in January 2024
-
Reviewed: 17 March 2024
Saranzaya
Mongolia3 reviews9.0“I will definitely go to this hotel next time”- • Business trip
- • People with friends
- • Premium Double or Twin Room with City View
- • Stayed 7 nights
- • Submitted via mobile
Thank you for the great service with good location!
Stayed in March 2024
-
Reviewed: 11 March 2024
Melanie
United States17 reviews1 helpful vote7.0Good- • Leisure trip
- • Group
- • Family Quadruple Room
- • Stayed 1 night
We did not get the room we reserved resulting in fewer beds and two of us having to share a double bed. The number of beds in the family suite was the primary reason for booking at this location, so that was a disappointment.
The room was large and beds were very comfortable. Staff was friendly. Location was great.
Stayed in March 2024
-
Reviewed: 5 March 2024
Luan
Indonesia3 reviews9.0Superb- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room with View
- • Stayed 10 nights
- • Submitted via mobile
Stunning Hotel, staff were very very friendly. The front desk Denize was amazing, and the room organiser Theresa was nothing but the best.
Stayed in March 2024
-
Reviewed: 12 February 2024
שיר
Israel12 reviews5 helpful votes8.0“I really enjoyed it. This hotel will be on my list of places to stay again”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Nice and small hotel. Value for money. Great location.
Stayed in February 2024
Guests also reviewed these properties:
-
Hanoi Emotion HotelHanoi, Vietnam
-
Family Hotel SonataSamokov, Bulgaria
-
Travelodge by Wyndham Prince GeorgePrince George, Canada
-
Agda Lund Bed & BreakfastKivik, Sweden
-
Ouse Bridge HouseBassenthwaite Lake, UK
-
Lushan ResortLushan, China
-
Residence Le Case Eco IntelligentiPalermo, Italy
-
Hotel Miguel SanchezAlhaurín de la Torre, Spain
