The hotel had NO snack machines. There was a drink machine only.

The best part was definitely the balcony over looking the river. It was a great location and the scenery traveling back and forth to the hotel was perfect.

Stayed in May 2024

Room was musty, but manageable. It’s to be expected in an older hotel like this.

The views and convenience to shopping.

Stayed in May 2024

Floors were dirty had not been mopped in a while had to ask to be cleaned

Love the location have stayed at this location 4 times

Stayed in May 2024

The only thing I can complain about is I'm not a smoker and someone called the office on us and said I was smoking on the balcony.

I have always like Baymont never had a complaint.

Stayed in May 2024

Bed and pillows were too soft.

Location, view, staff, room.

Stayed in May 2024

Sidewalk work and closure made it difficult to walk to downtown Gatlinburg.

Breakfast offered a good variety. Inside parking was a great bonus, as there was a potentially damaging hail storm during our stay. The river behind the hotel made for a beautiful setting, and provided white noise to mask other sounds.

Stayed in May 2024

The room was spacious and very clean and well appointed. The only downfall was the floors in our room needed to be deep mopped. My feet would be dirty just walking around for a few minutes. The luggage caddies are triangle shaped and small. My husband is on oxygen so we have to carry a lot of equipment on our trips. It was very very difficult to work with the triangle shape. Without the help of other guests, his Concentrator would have been on the ground floor outside the elevator and me inside headed up. 😔 Everything else was great, front desk personnel were friendly and efficient and the breakfast options were great.

Comfy beds, excellent breakfast, great location, excellent view. Friendly staff.

Stayed in May 2024

Property was clean, staff was courteous, and the balcony was so nice over the river. Rooms are modern and updated.

Stayed in May 2024

Front Desk Staff

Location and Room Cleanliness

Stayed in April 2024

The fan in the bathroom was very noisy.

The balcony over looking the river and the chairs were great. Breakfast was very good.

Stayed in May 2024

Not knowing the trolly schedule, pool looked unclean, not much else

Being on the river was awesome

Stayed in May 2024

Location to the strip.

Great roon on the river and great breakfast.

Stayed in May 2024

Rc was very loud. Bed made noises every time you would move

View from the balcony

Stayed in May 2024

The parking isn't great, thankfully the hotel wasn't busy for the 1 night we stayed. And the traffic all hours of night made it somewhat difficult to get a good night rest.

All rooms have balcony facing river, easy to get to, good value.

Stayed in May 2024

I hated the traffic it was pretty noisy Other than that it was great

Everything was excellent customer service was great staff was friendly, rooms were clean

Stayed in May 2024

Parking was a bit rough.

Room, view, and breakfast were great!

Stayed in May 2024

Parking

Great location and clean.

Stayed in May 2024

The traffic

By river All staff and employees were very nice and friendly

Stayed in May 2024

The apathy of the staff. When we arrived, we had to wait five or more minutes for someone at reception. When he arrived he was very mopey and did not seem happy with his job. In the morning, the sign for breakfast stated it would be opened at 6:30. We opened the door to the breakfast room at 6:32 and the lady was grumbling saying I am not ready yet. We had to get to the the Alum trailhead for Mount Leconte by seven and acquire a parking space. Time was tight and we wound up getting the last parking space. The lady serving breakfast had a nasty attitude and mumbled the entire time we were eating breakfast. We were laughing as it was like watching a cartoon character.

It was a perfect location for our hike up to Mount Leconte. The air conditioning work perfect, the beds were very comfortable, and enjoyed the river. The breakfast was very good..

Stayed in April 2024

Needed different items as far as hot breakfast stayed for three mornings and had same breakfast. The bacon was unpasteurized well as the biscuits

Breakfast was good but didn’t have enough seating and the area to get food was too small

Stayed in April 2024

Parking was very odd. All of the untreated wood allows for the large carpenter bees, so the patio was not usable while the sun was up.

Location was great. We were able to walk to the shops in Gatlinburg. The little patio was nice.

Stayed in April 2024

The traffic noise was a little loud if you are a light sleeper bring a noise machine or fan. The parking right up front was a little crazy however the lower level is fine, I didn't find it unsafe as some said. it was well lit and the elevator went right down to that level. The breakfast was just meh but it was good to get you through the morning for a light breakfast.

The view of the River was beautiful, it was nice to sit on the balcony and listen to the river (you don't really hear the traffic from the balcony). The hotel room was very clean and the nice to have maid service every day. It was within walking distance from downtown and if you didn't want to do the 15-minute walk the trolley stopped at the end of the property

Stayed in April 2024

Loved the balcony with the view of the river and the daylight in the bathroom.

Stayed in April 2024

If you don't like traffic noise, this might not be the place for you. It's right on the main road, but I don't mind the traffic. It was mostly on the weekend.

Loved the balcony and the view of the river! Liked the layout of the room! Parking was free and easy to find a spot!

Stayed in February 2024