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  5. Reviews of The Cloud One New York-Downtown, by the Motel One Group

Reviews of The Cloud One New York-Downtown, by the Motel One Group This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

133 Greenwich Street, New York, NY 10006, United States of America

#103 of 418 hotels in New York

Guests' Choice

Review Score

Based on 2135 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.0

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 24, 2024

    9.0
    The location was amazing!
    • Leisure trip
    • Group
    • Superior King Room with City and River View
    • Stayed 2 nights
    • Submitted from a mobile device

    Construction next door with THC smell.

    Ricki, at the front desk, was amazing!

    Stayed in May 2024

  • Reviewed: May 23, 2024

    9.0
    Love NYC, nothing like a great mattress and linens while traveling!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rats outside the door - 1st time in years I encountered them up close and personal

    Close proximity to ground zero, subway

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 1 night

    No amenities in the bathroom except shampoo and conditioner

    Comfort of the bed

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Great view of the 911 Memorial
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a good size. The bed and pillows were comfortable. There was a refrigerator.The view of the 911 Memorial was incredible!

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Amazing
    • Business trip
    • Group
    • Double Room with Two Double Beds with City View
    • Stayed 3 nights

    You get value for money at this hotel. It is perfect, and I got a room with a view, which was worth the extra quid I spent on the upgrade.

    The location is perfect and central. I will definitely be back here.

    Stayed in April 2024

  • Reviewed: May 20, 2024

    8.0
    Great views and value but no rooftop
    • Leisure trip
    • Travelers with friends
    • Superior Double Room with Two Double Beds with City and River View
    • Stayed 5 nights
    • Submitted from a mobile device

    Supposed to have a rooftop bar. Bar was on 6th floor and the open area had no seating

    Location and views were amazing. Staff was very nice.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Lovely experience, would stay again. in the rooms.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Lobby is quite cramped, no bottled water in the rooms.

    Location was nice, hotel had a great aesthetic vibe

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room with City and River View
    • Stayed 4 nights
    • Submitted from a mobile device

    Not really a view from the room, but the hotel doesn't boast with one. Temporarily construction site at the entrance. The bar/breakfast room was not appealing and therefore not used by the guests.

    Clean, relatively spacious rooms. Comfy beds. Good location (subway close by).

    Stayed in May 2024

  • Reviewed: May 19, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room space for 2 people

    Good location but super small room with a view on the construction building

    Stayed in April 2024

  • Reviewed: May 18, 2024

    9.0
    Very quiet and confortable hotel
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    There are 4 elevators but for some strange reason, only one would work in the morning so there were days were it took me 7 minutes to get downstairs.

    The hotel is located in a quiet neighborhood and very convenient to travel around the city (many subway stations). The room was simple but very confortable. The bed is really good and there wasn't a single noise at night. The team was also very welcoming and sweet :-)

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Well located and family friendly
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast was a bit pricey like 25dolars p.p.

    The location of the hotel is very good, in between two subway stations- the World Trade Center and Rector Street. The entire Financial district, and Brooklyn Bridge within walking distance. 20mins with subway to the Uptown. We are a family with 2 kids (7yrs and 2yrs old) the size of the room is sufficient when compared to other NYC hotels we previously stayed in. We very much appreciated having a microwave in the room, also an iron. Breakfast quality and variety of food was not really good for NYC hotels. The staff working at breakfast was very polite and kind. Overall a great stay, best we’ve had in NYC, and we visited several times. Plus very quiet, we didn’t hear any noise around.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    7.0
    Expensive, clean and noisy stay.
    • Leisure trip
    • Travelers with friends
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevators took so long when you were coming and going. Air Conditioner made noises so I lost sleep. Hallway noise was loud inside rooms.

    Great location, beds were comfortable and bathrooms were clean.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No free drinking water

    Big bed and comfy pillows

    Stayed in May 2024

  • Reviewed: May 13, 2024

    7.0
    It was a kind of pricey but I'm more than happy to pay a bit more for comfort and security
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights

    The comforter and two of the pillows had a few gross stains, I didn't bother to request new ones though. I just didn't use them while I was sleeping. Everything else was fairly clean. The breakfast buffet was nice but maybe a bit disorganized, the service was great, though!

    The bathroom and the room layout were really nice. It was pretty simple and exactly what I needed. There weren't many drawers which didn't bother me since I was only staying for a couple of nights, so I didn't fully unpack. The location was really close to the subway which was great!

    Stayed in May 2024

  • Reviewed: May 11, 2024

    8.0
    Well located hotel with rather small rooms
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    In our room there was a pungent chemical smell that didn’t fade over our stay of four days. The room itself was quite small but that might apply to most rooms in central New York. I would have liked conditioner in the shower.

    The location of the hotel is very good, close to many metro stations.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    7.0
    Good location down south of Manhattan. Small room but comfy.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small room but certainly not smallest in nyc. Not cheap.

    Good location close to Hudson River , great running spot. Good subway options very close by. Comfy bed. Good shower.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was quiet. We could store our bikes for free.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    9.0
    Stunning location and view
    • Leisure trip
    • Family with young children
    • Superior King Room with City and River View
    • Stayed 1 night

    Renovations make access unconfortable and where not informed during reservation.

    Great room with stunning view. Very friendly reception staff.

    Stayed in April 2024

  • Reviewed: May 6, 2024

    9.0
    Nice stay, perfect location, helpful staff and clean room
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no single use toothbrush, check in was 3 pm which was a bit late and we are not able to get one of those good view rooms

    Location was amazing, staff was helpful and room and shower were clean. Thats all I need

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior King Room with City and River View
    • Stayed 5 nights
    • Submitted from a mobile device

    Price but in NY everywhere is high cost

    Location and views

    Stayed in May 2024

  • Reviewed: May 5, 2024

    9.0
    Good place with a few upgrades to make it great.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    Rooms lack dresser or place to put clothing. Television lack ability to stream. Lack of on site restaurant would have been nice.

    Bed was comfortable. Room was aesthetically pleasing.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    I am not sure if I can trust the place - is it safe to give them credit card for operations
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was charges second time and still I did not get back my money back, plus I was once more, after I checked out, I was charged once more 29 euros not clear for what

    Good location, good room, nice design of rooms and other facilities, nice lounge bar, wonderful sound isolation

    Stayed in May 2024

  • Reviewed: May 4, 2024

    9.0
    Price too much. Paid $279 for a night. If we had an actual view it would’ve been worth it
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Was promised a city view and the city view was to the right of our room

    The bartender the night of 4/29 was absolutely wonderful.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    8.0
    Comfortable Stay with Superb Views
    • Leisure trip
    • Couple
    • King Room with City View
    • Stayed 5 nights
    • Submitted from a mobile device

    Small Room and Window: The room and its window were a bit smaller than expected, though still clean and comfortable.

    Stunning Views: The view from the hotel is truly breathtaking. Prime Location: Situated near multiple subway lines, making it easy to explore the city. Peaceful Atmosphere: Despite its central location, the hotel offers a calm environment.

    Stayed in April 2024

Showing 1 - 25

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