Was never able to get the air working properly in our room so was extremely warm making sleep uncomfortable. Front desk did request maintenance twice, but no evidence that it was serviced.

Staff was very friendly and helpful. Perfect location and very clean.

Stayed in May 2024

We had to ask for more towels and toillet paper (missing in our room) at the reception, they provided it to us immediately, though.

Close to the subway station, quite safe surroundings, modern rooms, good sound insulation of the windows, great price/value ratio, friendly staff.

Stayed in April 2024

Location and room

Stayed in May 2024

Fingerprints on the shower wall glass, hair pin on the floor, TV has 60+- basic cable channels and no option of streaming services.

Good view from the top floors, quiet, friendly staff.

Stayed in April 2024

The location is honestly in a sketchy area, which I did not expect from the reviews so beware. We had a mini fridge in our room, but it barely got our waters to below room temperature. The "blankets" on the bed were two paper-thin sheets. The shower is also visible to the whole room, so not a whole lot of privacy there. Check in is at 3pm, with no exceptions, but they will hold your luggage for you.

The hotel was extremely close to the MTA Line 1 subway, which was definitely convenient. There's a Target also within walking distance for any last minute grocery items you need. The room was clean and the staff were nice. The price was also reasonable for NYC, and the interior of the hotel is decorated very nicely.

Stayed in April 2024

Lack of noise insulation from hallway

Great value, room was good for 1 person may be tight with 2 people. Comfortable and clean. Some noise from people walking by on hallway. Fabulous breakfast. Had an issue with the desk light - have a staff member attend with straight away.

Stayed in March 2024

The area is neither the nicest, nor the safest. We were a family and were always together, but for a smaller group or girls traveling by themselves, a complete no no. Honestly, I was surprised to find such a nice hotel in such a shady neighbourhood. There is also a lack of storage, we had to store our luggage under the beds, which was a bit dusty.

The hotel itself is very nice, clean, it has coffee at the reception, nicely decorated. The cleaning ladies are doing a very good job, they cleaned daily and tried to keep the room as tidy as possible. They accepted to store our luggage on the day we left, after we checked out, as we had a late flight. And we appreciated that. There is a restaurant close to the reception area, they have also the breakfast option, but we found it a bit overpriced. Close to the subway. Also close to several bakeries and supermarkets.

Stayed in April 2024

The hotel is located quite far north of Manhattan Island. However, there is a subway station close-by, which allows you to reach the city relatively quickly.

A very nice hotel in Manhattan with clean rooms, comfortable beds, and a modern interior!

Stayed in March 2024

Rooms are a bit dusty (may have been to do with the fan systems). The area had some dodgy people around outside.

Good value for money, clean, modern facilities, great staff.

Stayed in April 2024

Only one bath towel for two. No deliveries for 3 days and no guest compensation. No kettle in room. Limited refresh of room

Trendy, stylish. Good location. Nice fitness center

Stayed in April 2024

Every thing was very good but at Jalao restaurant the people was no kind, they don’t seem with experience serving. The personal of the lobby and house keeping was superb.

Stayed in March 2024

I would have preferred having access to ice and ice bucket on my own but it wasn't a problem.

The staff waa extremely nice and the accommodations were enough for the time spent.

Stayed in March 2024

can be dusted a bit better. Overall, looked clean but with a closer look you’ll notice cleaning staff rushed through the room.

Location, staff & rooms.

Stayed in March 2024

There was no cooker for water but we get hot water by the reception. Sometimes there comes a bit cold air from the window in the night.

The bed was very comfortable. We loved the view out of the 10th floor. The area is sometimes a bit sketchy but it’s Upper Manhattan and you need just a few streets or stations for having a great atmosphere.

Stayed in March 2024

Rooms very noisy..

Stayed in March 2024

2nd visit here in less than 2 weeks .. this time hoping for a view #room 710 definitely great view comfortable be and amazing pillows ,, now again no wash cloths floors needed swept and mopped excessive hairs alll over the room and bathroom , besides that everything else is great,, the door man jessie is absolutely friendly and helpful always has a smile he will make your day !!! hoping to be back for a third visit and

comfy beds and fluffly pillows nice retro hotel great neighborhood love all the decorations nice views if your lucky and cute rooms

Stayed in February 2024

Heather no hot enough even at 80 Also the bed (roon14)by the window.

Stayed in February 2024

The reception staff were brusque and unhelpful.

Lovely hotel. It's new so the rooms are clean with plenty of USB plugs.

Stayed in February 2024

The breakfast didn't have other meat options But there were restaurants nearby

My last day, I had breakfast at Jalao. My main issue was there was only pork to choose from. I don't eat pork so I didn't have many filling options. The room was gorgeous. I describe it as an upscale dorm room.

Stayed in January 2024

Room was dirty with medication and ash from a previous guest. This was sorted as soon as I reported it. I am not keen on the fashion for having the shower in glass boxes in the room. It limits sharing possibilities!

Comfortable bed. Powerful shower.

Stayed in February 2024

That the restaurant bar closed too early.

The style of the hotel and the decor. The bed was comfortable. Felt stylish to stay here and the restaurant was very good too.

Stayed in January 2024

The door of the bathroom was broken, impossible to close it completely

Stayed in January 2024

the location is VERY intimidating. The train is about a 8 minute walk and LORD did we see some situations while walking to the train. There was druggies and a man that had his whole face BEAT and bloody. Just be careful when walking.

The people were nice, check in was good. Hotel restaurant is good as well. Rooms have no microwave and the minifridge didn't work, they said they would fix it, but it never got fixed.

Stayed in November 2023

The hotel was very well kept and aesthetically pleasing. The atmosphere was very bright and colorful and the staff did a great job with theming the space for the holidays. The room itself was smaller than expected but fulfilled every need and was well laid out. The window facing the city was amazing and made for unforgettable views at every point of the day.

Stayed in December 2023