There's no fridge in the room. When you order from the restaurant in the hotel, they don't give you any plates.

I Like the staff and the location. The rooms are beautiful and clean.

Stayed in May 2024

When the reviews (which I rarely give muxh consideration to) say the walls are thin, BELIEVE IT! Unless you’re a very heavy sleeper, you will clearly hear the next rooms conversations. Ear plugs and you’ll be fine. That shouldn’t be necessary in a spendy hotel, but it is. Otherwise good place in Chelsea

Good location. 2 blocks from subway.

Stayed in May 2024

We had to move rooms due to noisy night club and hot water failed to reach the higher floors.

Staff were very helpful in moving us to a different room. Bottled water and snacks provided in the lobby each day was great for our big day of walking around Chelsea.

Stayed in May 2024

Sound insulation, style of interior design

Stayed in May 2024

The air conditioning was very noisy but very effective. I had to ask for tea, coffee etc as only one tea bag and one regular coffee was provided. One day no milk or water was provided. Awful lot of plastic thrown away each day as every cup is wrapped in plastic. Reusable mugs would be much better for the environment and for the user.

The room was a good size with great views of the City, and even a glimpse of the Empire State Building. Lovely welcome from the receptionist when we arrived. Helpful with storing luggage and getting taxis etc. Great position for most sights and quiet location.

Stayed in May 2024

Rooms slightly small & wardrobe not very big for 2 people Wine was served in a beer class as they ran out of wine ones !!

Location was so central to everything!

Stayed in May 2024

No robes

Modern and clean

Stayed in April 2024

Should have a mini fridge to keep snacks and drinks cold. Continental breakfast should be included , $30 each for breakfast was very expensive. The bar on the top floor was very strange as it is treated as a separate entity. It added congestion to the elevators and it was freezing due to the door being opened.

The facilities were beautiful and the staff were very friendly and helpful. The location was ideal for what we wanted to see. The beds were very comfortable and we felt safe.

Stayed in April 2024

Night club boom boom boom can be heard in higher rooms. I was on 32 and could hear it, get a room lower than that if you like sleep. To be fair check in staff did tell me about it and I changed from 34 to 32 to start with.

Great location, just outside mid town so much nicer environment. Good location to walk down to meat packing district or SoHo, lots of subways stations near by. City view room was awesome, amazing to wake up looking at Empire State Building and Manhattan.

Stayed in April 2024

room is super tight. with the drawers opennyou cant pass. no where to put bags really they were always in the way.

location was fab. bed comfy. staff great. Water pressure was fantastic.

Stayed in April 2024

N/A

It was the PERFECT location; easy to walk to major landmarks or just great restaurants/cafes. The hotel was safe and seemed newly renovated; would recommend! Also a plus- the rooms weren't the size of a shoe box (like i've experienced at other NYC hotels)!

Stayed in March 2024

Nothing, everything was great

The stafff, the entrance, the view

Stayed in April 2024

I had messaged ahead to let the hotel know we were visiting the city to celebrate my daughter’s 18th birthday. I had rather hoped we would get a room with a spectacular view of the Empire State Building as other reviewers had. Sadly, while we were allocated the city view rooms we paid for, no exceptional view. The rooftop bar and pool are also deceptively inaccessible to hotel guests as it is a completely separate commercial venture so if you’re expecting to be able to pop up to take in the city views and enjoy a cocktail, it’s harder than you think. I also enquired about the hotel free bike hire as it would have been great to explore the city that way but was told this was a spring/summer only amenity (we were there in April!)

Our stay at the Renaissance Chelsea was close to perfect. Great location in leafy, hip Chelsea, away from the really busy areas of the city and but close to everything we wanted to visit either on foot or by bus/subway. Amazing staff (especially the bellman, housekeeping and front of house staff). Great breakfast too - continental breakfast offered as part of the Marriot Bonvoy members deal but we upgraded to full breakfast using the daily destination fee credit. Really fresh, ample buffet every day with lots of variety to cater for all tastes. Lovely, welcoming restaurant staff too.

Stayed in April 2024

The room was a little small but it’s expected in NYC

The location is nice close to a lot

Stayed in March 2024

Gym isn't very good - very small and doesn't have much equipment Rooms are very small Rooms don't have enough space for suitcases and clothes

Comfortable beds, nice towels and linens, quiet, nice lobby, big TV, good view, friendly staff, quick elevators, good location for chelsea and the village, clean rooms

Stayed in March 2024

The room was nice, although small. Walls are too thin; I could hear people's conversation and when they coughed! Ridiculous. I also would prefer that the resort fee (a $30 credit for each day) would roll over be available until check out time, instead of the 'use it or lose it' approach. Breakfast was entirely overpriced! Ordering room service was a disaster. They must have been really busy because no one ever picked up my call, which made it harder to use the $30 credit.

Room was nicely decorated and clean. I was there 3 nights and housekeeping tended to my room each day I was there (that's amazing)! Many hotels require you to 'request' housekeeping. Staff was friendly.

Stayed in March 2024

There is a random and confusing resort fee.

The room was a good size for NYC standards.

Stayed in March 2024

Didn't have breakfast

Stayed in March 2024

Getting info on the restaurants ( menu/pricing) from within my room e.g. I didn't know how to call front desk without using my cell. Internal phone didn't work. No menus in the room..QR codes on TV not working.

Staff! Everyone was very welcoming and efficient!

Stayed in March 2024

N/A

Breakfast was good, room was quiet. Bed was extremely comfortable

Stayed in February 2024

Nothing

Clean comfortable, homely hotel, staff were excellent and in a great location close to subway and within walking distance to 5th avenue

Stayed in January 2024

Breakfast below standard

Room nice, location good.

Stayed in January 2024

We smoke and thought we could smoke in the sitting part outside but we couldn’t, we stood on the street which is ok but not when being harassed by the homeless people who apparently come from the mission over the other side of street, we even witnessed one trying to rob a girls mobile

The property was clean most staff were accommodating cleaners work hard and were great .. also I’d like to add a lobby Porter little young guy forgot to get his name very good at his job well mannered and very helpful

Stayed in January 2024

The view of the room was poor. They forgot to clean the room one day and most disturbing was they charge you 30 usd to spend in the hotel. If you don’t use it they charge you anyway. It should we communicated before you book the hotel.

Most positive was the location in 25th street and subway is in 23th. Neighbourhood was calm and nice. Every day there was free water and chips.

Stayed in January 2024