Location to time square

Stayed in May 2024

The keys sometimes gave us trouble in the elevator.

It was very clean! Very close to the hustle and bustle of time square. The employees were very attentive and helpful. Fast elevators, decent breakfast, late check out option, and they let us check in early too!

Stayed in May 2024

There are no tea/coffee facilities in the room. They only provide two bottles of water at check in time. That was really disappointing.

Everything was great. The breakfast was also amazing.

Stayed in May 2024

The room and bathroom were old and in need of maintenance. Mildew in grout dirty corners dirty scarred baseboards, walls needed paint.

Location was great just off Times Square

Stayed in May 2024

There was some leak from the bathroom which is clearly shown in the room

It is a good property. The room was spacy for the family and the staff are welcoming - location very convenient - just next to time square

Stayed in May 2024

Breakfast

Stayed in March 2024

The noise level in the hotel halls. You can hear inside your room every other room's door closing and opening, conversations in the hall, and street noise

Location is excellent and hotel facilities are great.

Stayed in May 2024

Clean, very helpful staff, full breakfast

Stayed in May 2024

Fatal air conditioning that could not be adjusted making the room hot. Uncomfortable bed. No coffee maker, which you are a perennial motel. The hotel deserves a maximum of three stars. Price not adequate to the services offered.

The hotel is well located. Breakfast more European.

Stayed in May 2024

Staff were incredibly friendly and helpful. Excellent location! Access to the lounge was an added bonus. Balcony in room with great views by night.

Stayed in May 2024

Air conditioner stopped working on Sunday. Called the desk for maintenance. Maintenance engineer seemed annoyed to have to perform service and didn’t appear to be knowledgeable of troubleshooting the problem.

The food quality was excellent. No waiting for service

Stayed in April 2024

Great breakfast

Stayed in March 2024

The Hotel staff and overall stay was great

Stayed in April 2024

In my opinion everything was good: location, cleanliness, breakfast and etc…

Stayed in May 2024

Sometimes there a bit of a wait for the lifts but only at rush hour. Otherwise it was brilliant!

The location and how clean the hotel was. Great breakfast options.

Stayed in April 2024

Bath water wasn’t as hot as I would have liked it to be.

Staff was amazing! Yanet was so helpful and went above and beyond to accommodate my son and I. Definitely recommend and I can’t wait to come back.

Stayed in May 2024

The room was extremely small for the price that was paid.

Great location!

Stayed in April 2024

The hotel was really busy and quite noisy at times, although not excessively.

The location of the hotel is hard to beat. Minutes from Times square, theatre district and lots of bars and restaurants nearby to choose from

Stayed in April 2024

Expensive, but everything in New York is.

Clean, modern, quiet, great hot breakfast buffet

Stayed in April 2024

The staff was very friendly and helpful. The place was clean and refreshing and I appreciated the on site cafe and bar. Breakfast inclusive was a plus and the food was great. The room was a little small but very light and airy so it worked for my short stay to get a glimpse of NYC.

Stayed in April 2024

Need more outlets in the rooms.

The property was really good, well taken care of and close to everything.

Stayed in April 2024

There werent many flaws to point out. You get two small bottles of water in your minibar, and we drank them the first night. Second night we came to our room late, and I called reception to order two more bottles of water, and bellboy brought them up. When I did the same thing the third night, I was told that they cannot give us water, and what we get in minibar is just a gift at checking in (Just to be clear, I am not asking for a free bottle of water). Its not a huge deal, but worth mentioning. Airport taxi (From JFK to hotel) costs fix around $70 but when ordered by hotel staff (from hotel to airport) they charged us around $110.

Location was amazing. You are directly on the Times Square. (Just be carefull because there are two Riu Plaza hotels in the Times square, and once we actually went to wrong one and couldnt find our room :) ). Breakfast was also exeptional. Amazing variety of choices and everything was fresh. Rooms are comfy and spacious. The view was also nice. You look at the crowded streets of times square, but thats what you expect in NYC. :)

Stayed in March 2024

Exec rooms could do with having slippers which are a nice to have as the floor can get dusty.

The location was amazing, Times Square (the red steps :-)) was less than 10 minutes walk. Most of the broadway shows were again about 5-10 minutes walk. I had booked a deluxe room and then i was upgraded to an executive room. The room was spacious, two double beds, modern and very clean. The breakfast was great, always had plenty of food and a good variety of food. Yes breakfast got busy during peak times however the breakfast team were excellent, lots of them to organise everyone and the queues went down really quickly. They had 3 different area's where you can have breakfast so you didnt have to wait more than 5 mins, I was impressed.

Stayed in April 2024

Not enough outlets near bed. Frosted glass bathrooms. Ok for couples maybe not for families. Rooms are small but it’s New York.

Location to Broadway theatres and Times Square. Free included buffet breakfast. Discount parking

Stayed in April 2024