Coffee, cappuccino and water available in the lobby. Friendly staff, clean premises, comfortable room. Enjoyed the warm robe and extra treats that were available, such as snacks and bonnets.

Stayed in February 2024

We were looking forward to trying the Roomza concept and had high expectations - always dangerous! I feel like the whole digital experience could be made simpler - I would consider myself tech savvy and still couldn't figure it all out properly. And you get so many emails from Roomza and different third parties that it's difficult to keep track of it all and who you've shared your personal information with. In the end, everything worked out well though and staff is very helpful. I feel like the personalizations are mostly a gimmick and we definitely bought into the hype - note that you only get the "free" parking/Uber vouchers if you book through the Roomza website, not via Booking. Hotel-wise, the street noise was very loud in our room (yes, I know it's NYC, but still..) and the A/C also so loud that we couldn't use it while in the room. The location is kind of convenient but not very nice - I'd look in a different area next time.

Overall, we had a very comfortable stay, the room is well appointed, the bed was very comfy, and it is convenient to get the drinks, snacks, and amenities replenished every day. We were looking forward to retreating to the room at the end of each day. It was fun to try the Roomza concept and see what it's all about. We also enjoyed free coffee throughout the day and bagels in the morning in the Pestana lobby. We did not have any issues with the size of the bathroom and shower that some reviews mentioned, the shower was great with plenty of hot water - lovely bath robes too!

Stayed in April 2024

The room was tiny but welll organised end equipped. Unfortunately, it was also a bit loud: the street was noisy and the air conditioning occasionally too. Breakfast was rather simple: bagel or croissant and warm beverages.

The staff was very nice and helpful. The mini bar and breakfast were included in the price. It is centrally located and close to a subway station.

Stayed in April 2024

The AC Heating was far too noisy like an airplane engine 😃

Clean room and comfortable bed. A lot of stuff free

Stayed in April 2024

Honestly, it's been 3 weeks since our stay and I can't remember a single thing that bothered me. I just remember how awesome our stay was!

My gf and I booked Roomza Times Square having never heard of Roomza before. They didn't have a ton of reviews but the ones they did all were 4-5 stars so we took a chance and we're so glad we did! We were in NYC for the NYC Half Marathon, which starts in Brooklyn and ends at Central Park so we wanted to stay at a hotel that wasn't too far from the Finish Line. We both love Midtown but places can be insanely pricey around here but Roomza was reasonably priced (for Midtown). Roomza is like a middle man but one that doesn't make things more expensive! Instead they up the game by leveraging technology. While they don't own the hotel (they lease 2 floors in inside of it), honestly they do a great job! Before arriving, everything is managed through their website/app. But this doesn't mean once you get on site, you're stranded. They had hosts on site to take care of us! We met Julie the day we checked in and even though we arrived 5hrs before check in, she was actually able to expedite getting our room ready! We were in our room within an hour! Throughout our stay, we also met Brian and Cee (sp?), etc. If we ever needed anything at any time of the day, we could message them though the Roomza website and we'd get an answer pretty quickly! Our room was always clean and they kept us fully stocked. Big bonus: THE MINIBAR IS FREE! They don't nickel and dime you! No hidden fees! Also, every night at midnight, they would wheel out a cart with a bunch of freebies on it for all to enjoy. Chips, snacks, water, slippers, toiletries, etc. Just a fun, thoughtful gesture! My favourite part of our Roomza stay was the social media person running the Roomza IG account. They saw, liked, reshared, and commented on quite a few of my IG Stories. We got quite a rapport going! When they saw we were in NYC for the Half Marathon, they msg'd me to let me know they had a THERAGUN we could use!

Stayed in March 2024

The water pressure was not very good. I also reserved a room with 2 queen sized beds however the beds were not queen sized, they were just full sized.

The staff was great and the location was great. It was very clean and in good condition.

Stayed in April 2024

Everything perfect, small snacks in the morning and good coffee

Stayed in April 2024

Great amenities in room - free snacks, drinks, Dyson hair dryer, nespresso machine etc. Close to Times Square and subway.

Stayed in April 2024

The rooms were very small, even smaller than your "usual" NYC rooms, but well appointed and we really appreciated the excellent and friendly service.

Stayed in March 2024

I did't like the too soft bed but this is personal. It was a bit noisy from the road.

The staff was really really good and helpful. The location is the beat you can find near times square, bus station and subway station. The room was clean and the mini bar was free.

Stayed in March 2024

A lot of reviews mention the bathroom size. It was fine with a good shower but if you were a large person, it might be difficult to squeeze by the bathroom door.

Great atmosphere in the lobby. Coffee and iced water provided whenever you want. Free Bagels in the morning which is a nice break from the extortinate prices we were paying for food. Safe in the bedroom is substantial and modern.

Stayed in March 2024

Everything was perfect from the location to the staff member ( special mention for Cee who was amazing with us during our stay ) Can’t wait to come back!

Stayed in February 2024

The lobby was undergoing some sort of remodeling. Nothing too bad, but it was not in optimal conditions. Also, the property’s location is somehow away from main NYC’s attractions, but very well located if you are using Port Authority Terminal, Madison Garden or Pennsylvania Train Station.

The staff was FANTASTIC, and the hotel’s offering was quite thoughtful. We really enjoyed our stay.

Stayed in March 2024

The room itself is very small but this is Manhattan.. However, it is well organized and maintained. What is more important - the hosts are amazing!!! They really make you feel at home, and that makes up everything! Thank you, guys! Will definitely be back!!!

Stayed in March 2024

The mattress is too soft. I felt like my head was lower than my legs

The people are really trying to make everything great for you!!!

Stayed in March 2024

Tight space. No view. Could have had better pillows and toilet paper to go that little extra to be truly luxurious.

The staff were excellent! They all want to be there and are willing to go above and beyond to serve the customers.

Stayed in March 2024

Room was clean although the bathroom was little too small and hard to open and close the door it was clean. I love the location and the security features. Breakfast was decent. My stay at Roomza was peaceful and exceptionally good 😊

Stayed in March 2024

A/C unit very loud

Very clean, very well equipped, great location in the heart of Times Square with amazing personnel. The night cart with the little goodies, great idea!

Stayed in March 2024

I loved my stay but would have preferred a slightly larger room (I had the King room) with a desk. My room didn't have one, so if I needed to answer emails or do other work, I had to sit on the bed. Not the end of the world though. Lighting could have been brighter, but I feel like that's most hotel rooms these days.

Location is very central - close to many train lines & tourist attractions. If you're traveling for work, it's close to Port Authority & Penn Station. The people who checked me in & took care of the amenities were amazing. Sal was the person I met upon arrival, and he was super friendly & helpful. Speaking of amenities....you get to choose what you want - robe, slippers, pillows...and a Dyson Airwrap (a big plus, as I didn't need to go out to get my hair done for a work event). The bed was super comfortable as well, and there were 2 full length mirrors in the room which was great.

Stayed in March 2024

Attentive. Responsive. Provided requested late check out.

Stayed in March 2024

Location great!

Stayed in March 2024

Shower and room were a little on the small side. But it’s NYC, everything is crowded so if that’s not your thing then NYC isn’t for you anyway lol.

Staff were excellent and accommodating. You would have thought the room was 600+ a night for the service and complimentary amenities that were offered!

Stayed in March 2024

The rooms were small barely room between my bed and the walls

Nice location easy to get to out destinations

Stayed in March 2024

I didn’t like how you have to create a code for your bedroom and that the male staff member watches you put it in. Safety wise that didn’t feel great. The free snacks are pretty unhealthy in the room so I didn’t have those. It would have been nice to have some healthy options. The room is tiny and there’s a carpet on the floor.. I found it a bit overpriced! You have to keep saying at reception you’re with Roomza as it’s based within another hotel.

I liked the free bagels and coffee in the mornings. They were surprisingly delicious. The coffee also tasted good. I like that there’s unlimited bottles of water.

Stayed in February 2024