The room was like a college dorm. A comfortable mattress was on a low wooden platform with side tables that looked like orange crates.. The view was of apartment windows. The bathroom had no surface large enough for my wife's cosmetics or my dopp kit. The affiliated garage was several blocks away and complicated to drive to.

The Chelsea location is very nice, particularly if you want to walk the Highline. Some of the outdoor facilities were pleasant. The desk clerk gave us vouchers for two free drinks when we checked in.

Stayed in May 2024

Bathroom was not functional. Shower curtain was too short for shower so water always got everywhere all over bathroom floor making a huge mess and especially unpleasant experience for second person showering. There was also no real counter space in bathroom so toiletries had to go on the floor, where it just gets soaked.

Lobby was great. Location was great. Room was stylish.

Stayed in May 2024

The woodwork next to my bed is in desperate need of refinishing also the lighting was not good. Also too many facilities were not in service due to parties and pool renovations

I liked the location it was close to the Javits Center where I was working

Stayed in May 2024

Ok.

Stayed in April 2024

The bed is too low, almost on the floor, what is not confortable, even more in a city that people walk so much during the day.

Nice Location, modern structure and architecture.

Stayed in March 2024

No toothbrush or tooth paste provided in the bathroom. No slippers provided. These are some of the common courtesies of hotels.

Modern amenities, good location. Very comfortable and huge bed. Relatively spacious room for NYC standards.

Stayed in March 2024

location and atmosphere

Stayed in February 2024

The platform bed was challenging for us older folks. We managed. I have no idea how the housecleaning staff cope. The small round sink was also a challenge. The over-the-sink shelf was not wide enough for anything other than toothbrush/paste. Seeing right into the shower from the bed was unusual and not useful. This hotel/bar/restaurant was a hopping place and the music carried right up to the 5th floor. The light switches seemed to be quite random and we never did figure out how to turn on one lamp.

The breakfast menu was limited and different - not your standard eggs/bacon. However, the eggs/avocado/tomato choice was excellent (the scrambled eggs were the best I've had at a restaurant). We were impressed with the creative storage space (there was a decent-sized fridge). And the heating/cooling system worked as requested - i.e., it actually cooled the room for the night. The location was superb - we were attending the "Sleep No More" experience just down the street.

Stayed in February 2024

Beds were very low to the ground so not easy access for those with mobility issues. Very loud on weekends with music from the club downstairs. Walls of shower were see through.

It was right beside the Sleep no more event which made it extremely convenient. Easy access for Uber pickups.

Stayed in February 2024

My husband’s pillow had a hole in it and it absolutely was not our fault. I noticed it as soon as we laid down. The shower curtains had stains. Our trash bins did not have plastic bag lining. Please do read their Yelp reviews BEFORE booking, because it’s been a week and we still haven’t gotten our $100 deposit back yet. I tried calling but no one answered. No idea how they only have great reviews on Booking.com app. I took videos of the room but this app only allows pictures, so took a pic of the restroom in one of my videos.

The location is really great. 30min walking distance to Times Square. Staff were helpful and pleasant. No rudeness.

Stayed in February 2024

The concrete floors were freezing and there was a space heater that didn’t help much. Could definitely have used more linens, a larger comforter and some area rugs.

The bed and bathroom was comfortable. The bar and restaurant were cute and had good food and drinks. The location and the price were great.

Stayed in January 2024

Room could have been cleaner and things were looking tired and worn

Stayed in December 2023

Right near the high line, chelsea, Hudson yards, Whitney, little island Clean, tailored, modern aesthetic

Stayed in November 2023

There were no night curtains in the room and it was a bit cold in the room

The staff was very friendly and helpful

Stayed in November 2023

The room was nice, but it didn't have great lighting or table/counter space. Also, the bed was low to the floor, which was a pain.

The girl at the front desk was great. Good location for what we were doing. They gave us a free drink at check-in. The street was not a busy street, so we were able to get parking, which saved money.

Stayed in November 2023

The bathroom was very clean but dangerous. I am glad I had my Crocs because the floor of the shower was extremely slippery and there are no, NONE, grab bars. Showering was scary. There was no microwave or fridge and any such conveniences. The coffee downstairs in the lobby was good but I like tea also in the morning.

The staff was very helpful and attentive. They were pleasant and responsive. And of course the location near the High Line and other sights.

Stayed in November 2023

Had issues with my blackout blinds, told three different employees, and it was never fixed

Location is great

Stayed in October 2023

I liked the room and hotel but not sure I’d stay again. Messages sent over the app were not replied to. Bill vs. charges on creditcard don’t match (at all) and a new itemized bill didn’t make any difference so I’m left feeling overcharged and unsure how to resolve it. Strange shower design (other person in room looks into the spotlighted shower but you can’t look outward) There was a big party at the hotel one night which caused noise until early in the morning - had I known when booking I would have stayed somewhere else.

Location and design

Stayed in October 2023

No kettle in the room

Location

Stayed in September 2023

rooms are too small for the price I paid (nearly 600 USD) and it's noisy on the street, you cannot sleep with full dark because the light and curtains that does not exist except a light one more fore a litle privacy...

the location, the atmosphere of the hotel with the roof top

Stayed in September 2023

The bathroom had a problem: the shower would empty in the bedroom which made the floor cold set and slippery. (I’ve been coming to this hotel for years and it’s the first time it happened to me though) I didn’t like the fact the management removed the safe from the bedroom. That’s a lack of security for valuables.

Receptionist : very kind and efficient when I asked a different room.

Stayed in August 2023

I was very disappointed in the room (suite) considering the price I was paying (~$600/night). The bed was small, uncomfortable, and the bed linen was budget. The couch was covered in stains - likely bodily fluids from the lucky guy that stayed there before me.

location

Stayed in June 2023

The roof terrace etc wasn't available to use when I was there. It was either unmanned or being used for dance classes etc. That meant dining and drinking in reception. It feels like they've done a relatively superficial update on whatever was there previously. From a distance and in photos it looks great, up close, not so much.

The location was perfect for me. Right next the Highline. It's also has a very cool reception area and the food isn't bad.

Stayed in April 2023

Resort fees - not sure what it was for and I don't remember seeing this at the time of booking. Breakfast options were not great.

Stayed in May 2023