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Reviews of Sheraton Maui Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2605 Kaanapali Parkway, Lahaina, HI 96761, United States of America

#21 of 50 hotels in Lahaina

Guests' Choice

Review Score

Based on 161 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.3

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.0

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 1, 2024

    9.0
    This property was perfectly located for any west Maui exploration either by walking to Whaler’s Village or by car.
    • Leisure trip
    • Couple
    • King Room with Partial Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    I can’t say I didn’t like anything.

    The beach was just a few steps from the property, literally a pathway. The staff were beyond hospital, friendly and helpful. Food and drinks were great!

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    For the same cost Four Seasons is a better value.
    • Leisure trip
    • Couple
    • King Room with Partial Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Expensive and they charge you for small things like snokeling gear and beach chairs that are included at most high end resorts.

    The views and location

    Stayed in April 2024

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Resort View
    • Stayed 9 nights
    • Submitted from a mobile device

    No free beach chairs from the hotel

    Swimming pool and beach

    Stayed in July 2023

  • Reviewed: July 21, 2023

    7.0
    I enjoyed it.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Ocean View
    • Stayed 7 nights

    Very expensive, even Starbucks!

    upgraded to a suite. It turns out we needed the extra space since my daughter got sick.

    Stayed in July 2023

  • Reviewed: July 8, 2023

    7.0
    It was fine
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Ocean View
    • Stayed 8 nights
    • Submitted from a mobile device

    The resort was too large for our family, we prefer smaller resorts. Also, we paid for an ocean view room, but was given a first floor room, in the furthest building away from the ocean and our view was nothing but resort. We couldn’t see or hear the ocean from our room, just resort noise.

    It was a very pretty resort

    Stayed in July 2023

  • Reviewed: March 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Resort View
    • Stayed 3 nights
    • Submitted from a mobile device

    need more restaurant personnel

    location

    Stayed in February 2023

  • Reviewed: February 25, 2023

    7.0
    Good location and good stay
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Ocean View
    • Stayed 3 nights

    This might be a Booking.com issue but we bought stay package with Breakfast included but this was not on their file. Had to take time to resolve it

    Landscape is beautiful so is location

    Stayed in February 2023

  • Reviewed: February 20, 2023

    7.0
    great location.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds and Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    small rooms, when I booked the room I wasn’t told it would not fit my family and upon arrival had to pay to upgrade to a larger room. restaurant has no reservations and long wait.

    excellent location, clean, friendly staff

    Stayed in January 2023

  • Reviewed: January 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Resort View
    • Stayed 8 nights

    The beds and bed linens weren't so good--sheets were really rough and the bed was too soft.

    The location is excellent. The best beach access and the views are terrific. I stayed in the Moana building, which is really quiet (a bit far from main area by pools etc). Views over ocean are spectacular. We watched whales and dolphins from our balcony

    Stayed in January 2023

  • Reviewed: December 13, 2022

    7.0
    Great stay but will not return. Just not our style
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 10 nights

    Too quiet for us. Everything shuts down at 9 PM :( Limited food options on site

    Beautiful seting, beach and facilities

    Stayed in December 2022

  • Reviewed: November 28, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Moana Oceanfront King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Only 2 things...would have liked more food choices for in-room dining or even take out availability at resort restaurants for the couple nights when reservations were hard to get. And too many kids without appropriate parental supervision on our couples getaway

    Beautiful resort and loved the view from my balcony in bldg 6

    Stayed in November 2022

  • Reviewed: August 31, 2022

    8.0
    Enjoy/ nice employees/ super location
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    the brekfast and spa area

    the location, the hotel experience

    Stayed in August 2022

  • Reviewed: August 25, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Oceanfront King Room
    • Stayed 5 nights

    PRICE, SIZE OF DRINKS, NO SHADE AT THE LUAU, RAN OUT OF UMBRELLAS AND CHAIRS FOR THE BEACH EVERYDAY EARLY.

    LOCATION, OCEAN FRONT, STAFF

    Stayed in August 2022

  • Reviewed: July 31, 2022

    7.0
    Good stay, friendly staff!
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 5 nights
    • Submitted from a mobile device

    There needs to be a few upgrades done to the rooms. Some furniture was worn. Sheets were a bit rough. Had broken hooks in the bathroom, drying string thing in shower was broken. The grounds were nice from above view but close up, needed some attention. Weeks etc. food/drinks were astronomical. So expensive! We are lunch once, the first day there and it still has been the most expensive meal to date and we have been on the islands for 11 days now. Wish it was more affordable. We also had cockroaches in our room one night and urgently called front desk for help only for them to arrive almost 30 minutes later.

    Location is the best. Love the snorkeling.

    Stayed in July 2022

  • Reviewed: July 23, 2022

    9.0
    We had a great time !!
    • Leisure trip
    • Family with young children
    • King Room with Resort View
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking should be included with resort fees

    Facility / beach very clean . Great location . Walking distance to Shops and restaurants !!! Rooms are very clean and comfortable.

    Stayed in July 2022

  • Reviewed: July 6, 2022

    9.0
    Everything at this resort was exceptional. Would definitely refer to friends and family.
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 4 nights

    The prices of food and beverage were high. Only complaint....

    The concierge service was exceptional provided by Jeffre and Christopher.

    Stayed in June 2022

  • Reviewed: July 6, 2022

    7.0
    not the best experience
    • Leisure trip
    • Family with young children
    • Moana Oceanfront King Room
    • Stayed 8 nights
    • Submitted from a mobile device

    not clean enough. charged for my daughter’s breakfast even though we arrived with her being 5. turned 6 during our stay… kids 5 under are free of charge

    location is great. specially for sunset!

    Stayed in July 2022

  • Reviewed: June 1, 2022

    8.0
    Even though the room was amazing , the overall price we paid wasn't worth it.
    • Leisure trip
    • Couple
    • Oceanfront King Room
    • Stayed 15 nights

    The cocktails were very expensive and watered down. We often made our own in the room and took them to the pool.

    We booked late so had the ocean view suite. Very pricey but it was the nicest room we've ever stayed in on Maui.

    Stayed in March 2022

  • Reviewed: April 21, 2022

    8.0
    Overpriced, considering we didn’t have enough space for our family to sleep comfortably.
    • Leisure trip
    • Family with young children
    • King Room with Partial Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    We’d booked a room for 4 adults and 2 kids, but the pull out sofa is only the size of a twin bed so we were scrambling to make a bed for one of our kids. Plus there was no bedding for the pullout sofa. Theses rooms should only be rented to 3 people max.

    Great location, property and views.

    Stayed in April 2022

  • Reviewed: March 15, 2022

    8.0
    It was okay
    • Leisure trip
    • Family with young children
    • King Room with Partial Ocean View
    • Stayed 8 nights
    • Submitted from a mobile device

    Location was good. Amenities were good.

    Stayed in March 2022

  • Reviewed: March 12, 2022

    7.0
    Nice but overpriced
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Felt "old". Service was so/so

    Beautiful resort. Close to the sea

    Stayed in March 2022

  • Reviewed: March 7, 2022

    7.0
    Better values elsewhere
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 8 nights
    • Submitted from a mobile device

    Price of what you received for what you paid

    Love the view at the rooms are not $800 a night rooms

    Stayed in February 2022

  • Reviewed: February 23, 2022

    9.0
    A week in paradise!
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 5 nights

    Finding the fitness center is a scavenger hunt. Once you find the correct building and enter through the correct entrance then the signs will lead you there, but finding that first sign is a mystery. But once you find the fitness center it has everything you need.

    The resort feel with the pool, beach, ocean, tiki torches and Polynesian architecture makes this resort stand out above the other resorts. Being able to quickly get from your room to the pool AND beach is great. In addition, the hotel is open air, with only certain parts like bedrooms, conf rooms, some restaurants, being climate controlled; so this added a very nice touch. The fact that this resort is at the end of the beach next to black rock cliffs is an added bonus.

    Stayed in February 2022

  • Reviewed: February 9, 2022

    9.0
    Golf at Kapalua trip
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Did not like the crinkly, hard sheets. Would like to know who designed the air conditioning vent to blow right on sleeping faces. We had to sleep the opposite side of the bed (head where feet should go). At least you can move the bed to opposite wall.

    Beautiful resort, great location, nice staff, terrific buffet breakfast, nice walking paths, pretty ocean front room, the grab handle in shower was at a great angle for safety.

    Stayed in February 2022

Showing 1 - 25

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