Expensive At this time of the year. Also they charged for the taxes that we had already paid for through Booking. Refund is a nightmare.

Always stay there. Great location.

Stayed in May 2024

I stayed at the hotel for 3 nights. Thay charged me deposit on my Visa card which they were suppose to refund after. But it’s been two mi the and they have not refund my mo why yet. I paid the invoice in full when I checked out. I tried calling customer service so many times but no answer. Left so many voice mails too but no response. Booked with booking .com. Will appreciate if I get my money back.

Breakfast area was nice and clean. Food was good too

Stayed in March 2024

Your wheelchair accessible room was great

Stayed in May 2024

My view wasn't what I thought it would be.

Location was excellent.

Stayed in April 2024

Electrical sockets mostly faulty

Location

Stayed in April 2024

They advertised 2 free big bus passes per room. When you inquiry about it at check in they tell you to go to the concierge counter. The concierge then tells you they no longer do that. They also add a $35 amenities fee daily to your room, even if you don’t buy anything. That credit can only be used for food, not their store. When you go to the restaurant in the am (Starbucks) the line is 30-45 mins long. The restaurant at night has waitstaff that gets upset if you need to split your check into two different rooms.

It was in a great location

Stayed in March 2024

No in-room amenities. No kettle. No fridge/mini bar. No bath robes or bathroom slippers. They don't even give you water. And you have to remind them on most days to restock the bath with shampoo and shower gel. Queues at Starbucks (where you'd end up "trying" to spend the $30 per day refund that the hotel charges as a daily destination fee) are too long and the food too expensive to waste your precious time. We 'enjoyed' the use-it-or-lose-it daily credit on two of the six nights we spent at the hotel.

The location is awesome. It doesn’t get any more happening than 7th Avenue Times Square, and it helps that the Sheraton NY Times Square is located half a block from a subway station. Several tourist attractions including Broadway shows, Central Park, Times Square and the Empire State Building are within walking distance from the hotel.

Stayed in April 2024

no kettle, no water in rooms bottled water would have been great. queue for breakfast was unacceptable as we had a busy schedule to see all the sights and a queue of 1.5hours was just crazy.

beds were so comfortable if a little small but fine. location was the winner really. Room was fine we were a family of four so it was going to be a little tight and i have been in other hotel which were a lot more spacious but really location was the bonus. breakfast was a disaster the queueing was crazy so we didnt bother after day three.

Stayed in April 2024

No soundproofing

Stayed in April 2024

Room is very small for our family of four, even though on Booking.com it was clearly indicated for 4 people

Position is excellent 👌

Stayed in April 2024

Bedroom was a bit dated ? Billing process not explained clearly on arrival ? Couple of the staff were unhelpful most were good

Great location - room facilities - friendly helpful staff

Stayed in March 2024

The A/C at the room 1104 was not cooling properly

Almost everything but the A/C

Stayed in March 2024

Lots of extra charges. Stayed here several times over the years. Alwsys able to my get a room even before check in. Now they don’t give room even if there is one available unless you pay extra 50 dollars. When came back to check in after 4. There was a line forming from desk to the revolving door at entrance. When I spoke with manager asking if he could expedite the process for us since we had checked in earlier and only needed room assignment he said “there was nothing he could do”. Not a great customer service approach

Location and cleanliness

Stayed in March 2024

There is a $30 a day fee that isn’t openly disclosed when booking. While it’s clear that this fee is imposed by the city since the hotel takes the fees, it should be upfront about them. Lines are ridiculously long for everything. The beds are really uncomfortable and there are visible repairs that need to be made. Peeling wallpaper, holes in the bench by the elevators and outdated fixtures are par for the course. There is no room service or vending areas for snacks. The only places to eat have long wait times and are expensive.

The location is great. The staff were kind and helpful.

Stayed in March 2024

Front desk at check in this trip

location is amazing, steps from times square a few blocks from Rockefeller Center and Central Park. bell staff great concierge helpful housekeeping great

Stayed in March 2024

At times the place was overcrowded.

I enjoyed the meals, a little pricey but ultimately I managed to obtain value for money.

Stayed in March 2024

Cost

Convenience

Stayed in March 2024

It was hard to get the elevator to 18 floor. I had to wait for minutes. And waiters on the breakfast 🥞🍳 were kind of annoying. They asked about my room number, if I bought the breakfast.

The location is very close to the Times Square and central Park 🏞️.

Stayed in March 2024

It’s $100 for an early check in . Upon arrival at the normal check in time of 3pm the line was spread down the lobby . I waited an hour to check in . There was only one gentlemen checking people in the regular line and other works walking around behind the desk that looked as if maybe they could have opened up another line or two . This was a Saturday I would expect it’s normally a busy day and there would be more help . Also … I asked if I could be on the same floor as my friends room and I was charged $35 as an “upgrade” charge to be on that floor however I had the same double bed standard room that I paid for with a view of an under construction office building.

Rooms were clean and comfy . Good location .

Stayed in March 2024

I DIDN'T HAVE BREAKFAST THE AMENITIES WROTE IN BOOKING THERE WEREN'T

Stayed in February 2024

The elevator system. It was terribly backed up. It was jam packed with guests and the lines to get in were long and the wait for the elevators was long. We waited for for then 15 minutes on multiple occasions. We took the stairs to avoid it but 12 flights is exhausting. The hotel said Hop on Hop off bus was not available for us, so a bike rental was given in place if it. The bike rental was only for two people, like the hop on hop off bus, but the cost was not equal. The room didn’t have a refrigerator nor a microwave, that would have been more helpful. And the internet was slow.

The location was great. The room was clean and comfortable. The cleaning crew did. A wonderful job each day. The staff were very helpful. The Starbucks was very convenient.

Stayed in February 2024

I guess I came when there was some kinda convention of some sort, there were soooooo many young people. It was literally so packed. We had to wait like 10 minutes for elevators. But other than that, it was great.

Great area, nice big bathroom

Stayed in February 2024

Breakfast buffet was confusing. We were served coffee before knowing the menu and pricing. Staff was not sympathetic with situation and proceeded to change an excessive amount for the coffee. When checking out, front desk staff claimed they had no authority to adjust the bill. They called the service manager and had to argue more than expected to resolve the issue. Seems like someone staying 5 nights would have been given a more reasonable consideration.

Location was great

Stayed in February 2024

I booked a city view room and I literally only had half of a glimpse of one of the I Love New York stores. Disappointed with that. I would've saved the extra money to not book that type of room. Also, I didn't realize until we got there that no mini fridge was provided in the room. That is on me for not looking closely enough beforehand, but I was a bit disappointed that it wasn't offered.

It was exactly where we wanted to be... Not directly in the heart of the Square, but right at the edge of it.

Stayed in February 2024