33 West 55th Street, New York, NY 10019, United States
#358 of 418 hotels in New York
Guests' ChoiceBased on 1129 hotel reviews
7.3Cleanliness
7.6
Comfort
7.7
Location
9.5
Facilities
6.9
Staff
8.2
Value for money
7.3
Free WiFi
7.5
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End of dialog contentReviewed: 17 January 2024
Simmons
United KingdomCleanliness of room could be better. More dust and grime than we would have liked. Better storage in room.
Good value. Great location.
Stayed in December 2023
Reviewed: 16 January 2024
Michelle
United StatesThe shower was cold
Stayed in January 2024
Reviewed: 9 January 2024
Martin
CanadaLocation
Stayed in January 2024
Reviewed: 7 January 2024
Laurie
United StatesThe tv in my room never worked. Only stayed on one channel and fuzzy, could not change the channel or volume settings at all. Let the front desk know and they were sending someone out to inspect but since we were out roaming the City, not sure if they came because still in same condition the entire stay
The location was great for Times Square and the sights for Christmas decorations, shopping and dining. Easy walk to everything. Staff was extremely friendly and helpful!!!!
Stayed in January 2024
Reviewed: 4 January 2024
Cara
United KingdomThe staff were v unfriendly. Don’t think they ever smiled or asked how you were or how the stay was when we left. I asked how to get a cab to the airport and bearing in mind we had 5 of us with multiple bags he said we had to flag down some cabs. However concierge said after they can prebook. The room was a 2 bed suite but tiny for a family of 5. I had to ask to make up the sofa bed and then made it up myself as there were no sheets available in the room. Despite us needing it with 5 of us. The bathroom was also dirty, had some brown marks on the bath which could have been scrubbed off and the toilet had stains in the bowl and hairs in the bath. I don’t mind general wear and tear but this could have been removed.
Amazing location. The shower was epic
Stayed in January 2024
Reviewed: 2 January 2024
Zeynep
United StatesHeating and fan system in the room was very poor, it got either too warm or cold, fan did not work properly. Room was too small and bathroom door worked difficult, sink was a cheap quality. Shower water kept pausing during shower.
Location is good. Room is clean.
Stayed in January 2024
Reviewed: 2 January 2024
Kristen
United StatesBeds and pillows were awful
Great location
Stayed in December 2023
Reviewed: 30 December 2023
Elaine
United StatesA nightlight and an outlet on both sides of the bed would have been helpful.
Location was unbeatable. Good for a short stay.
Stayed in December 2023
Reviewed: 30 December 2023
Christian
United StatesDated
Location
Stayed in December 2023
Reviewed: 30 December 2023
Felisabel
United StatesRoom heater/thermostat. No basic room amenities such as electric kettle, microwave and hair dryer (only requested.
Location and staff
Stayed in December 2023
Reviewed: 29 December 2023
Linda
United StatesWe were in PH7 which is next to a loud generator and we heard it all night long.
Stayed in December 2023
Reviewed: 28 December 2023
Alexia
United StatesThe bathroom sink
The location
Stayed in December 2023
Reviewed: 27 December 2023
Rashid
United Arab Emiratesthe price was high
Reception staff were kind and collaborators. The hotel location was great.
Stayed in December 2023
Reviewed: 27 December 2023
Hafsi
CanadaI enjoyed stayed here
Stayed in December 2023
Reviewed: 26 December 2023
Anna
United StatesI’m not sure that I booked the room which I stayed in. If that was deluxe queen room, so how small should be the standard one? But anyway it was pretty much okay stay. Thank you!
Location. Friendly staff.
Stayed in December 2023
Reviewed: 25 December 2023
Francene
AustraliaThe beds were uncomfortable
Location, clean, great hot water and shower pressure
Stayed in December 2023
Reviewed: 24 December 2023
Vasilis
Greeceroom 901 the room was dated. the aircondition/heater was very noisy.
Stayed in December 2023
Reviewed: 23 December 2023
Cheryl
SingaporeThe bad reviews put a fear before the stay. But the staff did their best to minimise the impact.
Location is excellent. But hotel is a little run down. Staff tried their best. The restaurant is gd.
Stayed in December 2023
Reviewed: 22 December 2023
Christian
United StatesDated
Location
Stayed in December 2023
Reviewed: 21 December 2023
Maria
United KingdomFilthy carpet in bedroom Bathroom door didn’t close (711) Dirty interior windows
Super comfortable bed and clean bedding Bed made up and fresh towels daily Very friendly staff in shop Excellent location
Stayed in December 2023
Reviewed: 18 December 2023
Paul
United StatesSmaller room but the timeframe I was in the area the value was great
the best shower I’ve ever had 5 head shower
Stayed in November 2023
Reviewed: 18 December 2023
Stacy
United StatesWe were happy with our stay. Nothing we didn’t like
This place was perfect for what we needed! We were in the city to see a show and explore. The location is ideal! The staff were very friendly, and the place was clean and had all the necessary basics. We would definitely stay again.
Stayed in December 2023
Reviewed: 17 December 2023
John
United StatesThe room was suppose to be $288/ night. I received a total bill for $1,047 for three nights. They would not give me an itemized bill so I could see what the extra amount was for.
Location and staff
Stayed in December 2023
Reviewed: 17 December 2023
Sherry
United KingdomHoles in sheets Bathroom dated needed a deep clean and refurb Window did not open
Very central Comfortable room Restaurant downstairs in the hotel was lovely
Stayed in December 2023
Reviewed: 16 December 2023
Carlos
United StatesBathroom floor dirty, loose toilet seat, dirty switch for heating unit
Location
Stayed in December 2023
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