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  5. Reviews of Staybridge Suites Austin Northwest, an IHG Hotel

Reviews of Staybridge Suites Austin Northwest, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

13087 US Highway 183 North, Austin, TX 78750, United States of America

#159 of 208 hotels in Austin

Guests' Choice

Review Score

Based on 107 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.7

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 5, 2024

    9.0
    I was a little confused on the cleaning of the room policy since we stayed over a weekend.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 4 nights

    Oatmeal and toppings was great everyday. The coffee was excellent. Fresh fruit was great

    Stayed in March 2024

  • Reviewed: February 11, 2024

    7.0
    I think I’ll stay somewhere else next time.
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The maid came by at 11:00 asking if we done and checking out yet and check out time is 12:00. Did not like that. The air conditioner was musty smelling. The room had a really strong cleaning smell to it. It set my allergies off. The bed was very lumpy. It was like trying to sleep on Mount Everest. No extra towels or pillows.

    I like the breakfast., they even had turkey sausage. I like that since I don’t eat pork. Parking was good. Parked close to the door. Upon arrival they gave has two complementary bottles of water.

    Stayed in February 2024

  • Reviewed: September 13, 2023

    9.0
    Nice hotel
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The air conditioning was noisy during the night, but then again, the weather was very hot during our stay.

    The bed was very comfortable, and the room was spacious and clean. Breakfast was good, quite a variety to choose from. Texas shaped waffles were one of our favourites. Overall, it was a nice hotel.

    Stayed in September 2023

  • Reviewed: May 28, 2023

    7.0
    Good
    • Solo traveler
    • Standard Room
    • Stayed 12 nights
    • Submitted from a mobile device

    You can hear everyone walking around upstairs. Meaning the people upstairs had a young child who enjoyed running around until 1AM. Sounded like a WWE Match for the vertically challenged.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    9.0
    Gathering
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access
    • Stayed 2 nights

    Because we checked in early, the staff might have missed the shower curtain in the bathroom. I requested for one and the staff delivered immediately and apologized for the inconvenience. Thank you!

    Breakfast was excellent.

    Stayed in May 2023

  • Reviewed: February 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    we got there and was told I would have to contact booking. com due to their system being faulty when I booked, my room was reserved when it shouldn’t have been.

    they made it right and granted 2 rooms they were sold out of suites which is what I initially booked

    Stayed in February 2023

  • Reviewed: January 1, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Queen suite supposed to have two queen beds but the bed sizes were smaller, looked like twin bed size. Didn’t get proper sleep due to smaller bed size. And breakfast was average, juice machine wasn’t working.

    Convenient location, good amenities, nice overall room size, queen suite was spacious for family of 4. Didn’t explore fitness center, business center and swimming pool area so can’t comment on these amenities.

    Stayed in December 2022

  • Reviewed: November 9, 2022

    9.0
    excellent stay nice staff easy parking
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    they didn’t clean the room except for the last night of a four night night stay there was garbage outside the rooms especially next door to our room for three days…Friday Saturday and Sunday they finally picked up5(3 the hallway garbage on Monday

    excellent location and staff breakfast was,good

    Stayed in November 2022

  • Reviewed: October 24, 2022

    9.0
    Great staff, Continental breakfast and clean facility.
    • Leisure trip
    • Couple
    • King Suite - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked a king bed, my reservation was confirmed for a king. Our bed was a Queen. The front desk said there are no king beds on site. I would not have stayed had I known there were no king beds. 🥲

    I like the extended living options and a kitchen with refrigerator. we also enjoyed the pool.

    Stayed in October 2022

  • Reviewed: March 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • One-Bedroom Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    I don’t eat breakfast but I enjoyed the coffee.

    Stayed in March 2022

  • Reviewed: February 26, 2022

    9.0
    great stay
    • Business trip
    • Group
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    clean and quiet

    Stayed in February 2022

  • Reviewed: January 19, 2022

    8.0
    The location was perfect and the hotel is adequate
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 3 nights

    The breakfast was only ok and we were there a week. The room was never cleaned and no new towels unless we asked. That includes toilet paper, tissue whatever.

    The room was very nice with a comfortable bed and kitchen facilities. Hotel was very clean

    Stayed in December 2021

  • Reviewed: December 26, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was softer than the pillows

    Average, juice machines “ temporarily out of service “, really.

    Stayed in December 2021

  • Reviewed: December 15, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was small to be a queen

    Stayed in December 2021

  • Reviewed: December 5, 2021

    7.0
    Good location, clean room. We would definitely stay here again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 6 nights

    Microwave was not working. We really didn't need it so it wasn't reported until we checked out.

    Breakfast and room was fine. Staff was attentive and supplied us with needed items.

    Stayed in November 2021

  • Reviewed: November 27, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights

    There were to many homeless wandering the parking lot at night and hovering by the front entrance. There were to many homeless in the lobby. There were to many homeless having a free breakfast in the morning. Until the homeless are gone I will never stay here again.

    Very nice staff and facilities. The homeless population in and around the hotel ruined my stay. Will not stay here again until the homeless are gone

    Stayed in October 2021

  • Reviewed: August 15, 2021

    6.0
    LOVED the double room with handicap fittings, 2 bedrooms, 2 bathrooms, kitchen and living room.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Roll-In Shower - Disability Access
    • Stayed 5 nights

    Cockroaches in the room. We saw one everyday. We asked for spray and were ignored. There needs to be more than one cart for luggage. One of the benches in the breakfast room had a sticky substance like glue that needs to be removed. It is not just a matter of cleaning with a wet sponge. The poor woman that worked alone in the breakfast room everyday needed help. She couldn’t possibly keep everything stocked. Guests wiped out the coffee with their thermoses and packing lunches for themselves. Juice machines were broken.

    Breakfast good except for last morning (Friday), when there was no breakfast and we had to go to another hotel across the parking lot to eat. That breakfast was not good at all.

    Stayed in August 2021

  • Reviewed: July 31, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    The barbecue grill and utensils were not clean

    The cleanliness.

    Stayed in July 2021

  • Reviewed: July 28, 2021

    8.0
    The staff is very courteous and warm. Its a nice clean place to stay, well kept/up to date.
    • Business trip
    • Couple
    • Queen Studio Suite
    • Stayed 8 nights

    Towels were very hard to come by. We ended up keeping our towels and washing them at the complimentary washing area. Still not horrible as i very much appreciated the complimentary laundry facilities.

    The breakfast staff was fantastic. Unfortunately it was the tail end of covid so first breakfasts were ok. Once lockdown let up - we had breakfast 1 or 2 days and then "technical difficulties". It happens.

    Stayed in July 2021

  • Reviewed: July 11, 2021

    8.0
    I would ask questions next time before I stay here again
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    No phone in room, small trash bag. No coffee filters, no breakfast as advertised

    The pool was lovely

    Stayed in July 2021

  • Reviewed: June 18, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The smell in my room

    Breakfast was good although I wanted a waffle

    Stayed in June 2021

  • Reviewed: June 13, 2021

    6.0
    I was very disappointed in the quality
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The water in the bathroom pooled on the floor. We were put in an accessible room because they had nothing else available so there was no lip between the shower and rest of the floor. We were walking through a large puddle after every shower and the floor does not slope to allow drainage We booked a queen size bed. But we were given a full-size bed. When I called to ask about the bed size, the front desk told me that the reservation does not guarantee type of bed. My husband is 6’ 2” and I’m 5’ 8”. Breakfast It was hard to get. The breakfast was located behind a whole bunch of tables and chairs. We had to wait for someone to get us everything but we couldn’t see what there was to choose from

    Pool and patio are nice. The rooms are very nice, in general

    Stayed in June 2021

  • Reviewed: May 28, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    No water, furniture in living area old.

    Water was out 2 days only had a note for 1 day.

    Stayed in April 2024

  • Reviewed: March 14, 2024

    10
    Will definitely stay again!
    • Family with young children
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was great, very quiet even being on a major highway! Affordable

    Stayed in March 2024

Showing 1 - 25

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