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Reviews of Sutherland House Victorian Bed and Breakfast

3179 New York 21, Canandaigua, NY 14424, United States of America

#1 of 13 hotels in Canandaigua

Guests' Choice

Review Score

Based on 84 B&B reviews

9.5

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.7

  • Location

    9.4

  • Facilities

    9.5

  • Staff

    9.8

  • Value for money

    9.2

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 9, 2024

    10
    Lovely room and gardens. Plenty of places to relax and read and nicely located!
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    Not something that could be fixed but just a heads up for those booking the rose room. There is a tall step into the room. I have bad knees so I needed to extra support to get into the room. I probably should have researched the rooms a bit more and would have chosen one without this step. But the room itself was lovely!

    The breakfast was wonderful! Not the usual breakfast fare I’ve had elsewhere. And served in individual courses.

    Stayed in May 2024

  • Reviewed: April 22, 2024

    10
    Relaxing getaway in Canandaigua
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Really enjoyed the atmosphere. Our room was cozy and comfortable, and had everything we needed. The attention to details is great, everything was super clean, there were complimentary coffee, snacks, little sweet treats. The Breakfast was amazing. Great food, and it was nice to share the table with other people. We had a great time!

    Stayed in April 2024

  • Reviewed: April 21, 2024

    10
    Our room and the whole house was in impeccable condition.
    • Leisure trip
    • Couple
    • Double Room with Spa Bath
    • Stayed 1 night

    Just the coffee served in the morning could have been a little more robust. We like our coffee strong.

    Breakfast was wonderful, delicious and presented beautifully.

    Stayed in April 2024

  • Reviewed: November 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The beautiful spiral staircase was hard to manage with bulky luggage.

    Comfortable room, good cookies.

    Stayed in November 2023

  • Reviewed: October 13, 2023

    8.0
    Very good stay!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only problem was it was warm in our room and no thermostat to turn on the air conditioning. Otherwise it would have been an excellent rating.

    Excellent breakfast and pretty house and grounds.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    9.0
    Comfy, delicious food, and the service was amazing!!!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a bit small but we still had plenty of room. The bathroom was so large it added to providing extra space for our luggage.. they even had stands available.

    Not only was it comfortable and cozy but the owners offered so many little nice touches like snacks, water, rooms equipped with wine glasses and a good quality wine opener. The breakfast was amazing and catered to my difficult dietary needs!!!!

    Stayed in October 2023

  • Reviewed: September 27, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stairs were difficult.

    Couldn't beat the atmosphere and coziness of the venue.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    10
    It is a very nice property, with the vintage Victorian setting, very peaceful and quiet setting.
    • Leisure trip
    • Group
    • Superior Suite
    • Stayed 1 night

    The Breakfast was excellent, and the owners were very accommodating.

    Stayed in September 2023

  • Reviewed: August 30, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great place to stay! Beautiful surroundings! The house is also great! The room is very clean and spacious, made with love and attention to every detail! And the breakfast was just both, very tasty and spectacular! Thanks a lot!

    Stayed in July 2023

  • Reviewed: August 26, 2023

    10
    Excellent
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Fantastic great place to stay plenty of history We own a small marina motel on oak Orchard River and a old hotel that president Lincoln stayed in built in 1840 we were thinking about doing something like this The owner has done an exceptional job on the grounds and home Thanks again for a great stay

    Stayed in August 2023

  • Reviewed: August 11, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Spa Bath
    • Stayed 1 night

    The decorations and attention to detail at Sutherland House left a stunning impression from the moment we walked in. The staff was as friendly and pleasant as can be. The room was very attractive, and the private bathroom even more so. The coffee station in the hallway was beautifully set up with a good coffee selection.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    9.0
    Best stay at a B&B ever.
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 2 nights

    No complimentary Coke Zero in their small fridge and not enough variety of coffee pods.

    Beautiful house and rooms. Great attention to detail. Breafasts were superb.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    9.0
    A very pleasant stay.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    A/C was a bit anemic in our particular room. Not a huge issue because the weather was mild, but if it had been hotter, the room would have been uncomfortable.

    Beautifully restored and well maintained building. Delicious breakfast.

    Stayed in August 2023

  • Reviewed: July 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room was beautiful but a dim. There's a big tree outside!

    The B&B was charming and beautiful. Breakfast was great (couldn't stay for the second day) and we had a wonderful conversation with the other guests.

    Stayed in July 2023

  • Reviewed: July 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    No cons. It was great!

    Stayed in July 2023

  • Reviewed: July 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit pricey for Tuesday/ Wednesday stay. no cable tv for the husband on first night! Oh well

    Breakfast was wonderful

    Stayed in July 2023

  • Reviewed: July 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    AC a little loud

    Very nice. Exceptionally comfortable bed

    Stayed in July 2023

  • Reviewed: July 1, 2023

    8.0
    Lovely Victorian B&B experience
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Unfortunately, we couldn't have breakfast because of staff shortage. The hosts were lovely and offered to cover our breakfast in town, but all the places we tried were closed so we simply skipped this meal. It wasn't a big issue but would be the only thing I'd change about our very nice stay there.

    Beautiful house with a lot of character

    Stayed in April 2023

  • Reviewed: June 6, 2023

    10
    Very attractive and pleasant accommodations.
    • Leisure trip
    • Couple
    • Double Room with Spa Bath
    • Stayed 1 night

    Would prefer to have personal contact with owner or on-site greeter. Felt alone when we arrived.

    simple amenities - robes, beverages & snacks available any time. Garden sitting areas Group breakfast! good food and great conversation

    Stayed in May 2023

  • Reviewed: June 5, 2023

    9.0
    wonderful stay , close to family wedding venue with everything I needed for a two day stay.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    confused about the front door keys. it was difficult to open with one hand . So varying a suitcase it made it a little harder to open. Switches in the room a little confusing but the signs were there.

    beautiful old house with lots of charm inside and outside. The light around the house at night was a nice addition. Refrigerator with sodas and water made easy to snack on something and drinks were cool in a hot weather. liked the strong light in the bathroom.

    Stayed in June 2023

  • Reviewed: May 31, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    The B&B was cozy, clean, comfortable, and in a perfect location. The daily breakfasts were absolutely delicious, and Sam and Maria were so welcoming and hospitable. We could not have asked for a more wonderful stay for our weekend away!

    Stayed in May 2023

  • Reviewed: May 24, 2023

    10
    A pleasant experience.
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    attractive grounds, comfortable room, friendly staff, outstanding breakfast.

    Stayed in May 2023

  • Reviewed: May 23, 2023

    10
    A beautiful spot with wonderful owners and service!
    • Leisure trip
    • Couple
    • Double Room with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing!

    Very welcoming and beautiful spot. The regular breakfasts were exceptional (Eggs Benedict, homadevwaffles, fruit bowls, scones, etc.). and 3-4 courses. They were also amazing about accommodating my allergies and celiac disease! Fantastic!

    Stayed in May 2023

  • Reviewed: April 24, 2023

    10
    Exceptional
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    breakfast,pleasant staff,the history,country setting

    Stayed in April 2023

Showing 1 - 25

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