Dont clean room unless you ask

Location, hotel itself, reception

Stayed in July 2023

Although there are a ton restaurants nearby and the hotel did not mind you bringing back food to the hotel, it would be nice to have a small cafe of some sorts inside the hotel. Or, the hotel could have something set up where you can grab a small bite or snack in the hotel. My wife and I still enjoyed our stay! The noise outside sometimes was evident, however eventually when we dosed off to sleep we were fine.

The Professionalism and the Hospitality of the Staff, CLEANLINESS!, NO PETS, Refreshing tea and water drinks in the lobby, the Location of Hotel, Outdoor settings, Keurig machine with variety of pods, available water bottles, etc. helped make our stay pleasurable. The Staff was available at any time to assist you if you needed help finding places to go to or if you needed something for your room.

Stayed in August 2023

Amazing modern room which was spacious for NYC. Very clean and felt brand new. Bathroom was also large and well equipped. I’ll definitely be coming back here.

Stayed in August 2023

Great Location Excellent hotel!! Very comfortable Clean Great staff

Stayed in August 2023

No restaurant

The staff and the location. A big thank you to Christopher at the front office who went out of his way to make our stay comfortable. The hotel is close to everything and great for sightseeing. Its biggest assest is the location and the wonderful staff. Practically everyone is helpful

Stayed in August 2023

None.

The staffs are so friendly. They made me feel welcomed. I am so happy to stay here. The location is super convenient.

Stayed in August 2023

Only downside was they did not clean the room everyday, like normal hotels. If you want it cleaned, you have to request it each time.

Location. The big comfy bed and big shower were great! The coffee/tea machine in the room. The fancy Japanese style toilet was funny but maybe unnecessary. The room was quiet, which was nice. Beautiful furniture. The lobby is gorgeous! Customer service was amazing! Thank you!

Stayed in August 2023

Needs a microwave but the staff are happy to warm things up for you.

Location and the design of the king room

Stayed in August 2023

Nothing that I didn’t like, it was perfect

Everything was perfect - the room was spacious, very new and clean, the design of the rooms is very nice and all the technology, and the staff was lovely

Stayed in July 2023

There actually was nothing at all that could have bothered me. Of course some things work different than expected, but in general I don’t think that any other hotel could have provided a better place to enjoy my vacation and serve me with all the conveniences I needed in a city that never sleeps.

This hotel to me was the perfect choice for a one-week-stay to explore New York City. Right at the pulse of Midtown Manhatten with a central subway station two blocks away, I was given all the comfort I needed. Customer care at the front desk, friendly smiles, free beverages, clean, tidy and modern interior, technically fully up-to-date. Fully recommend and will return there the next time for sure!

Stayed in July 2023

The Location to everything was just perfect. We stayed on the 28th floor, amazing view, the room was just right for New York standards. Beautiful hotel with warm staff and great room/hotel services. The rooms were clean, modern and fresh. We will definitely be back anytime we are visiting NYC. No pool but the garden was cute. Overall, we enjoyed our stay and we will recommend to anyone.

Stayed in July 2023

Fabulous choice.

Stayed in July 2023

No bar. No restaurant. No pool. Wi-Fi was on and of sometimes. No breakfast option. Mini bar is empty (only water). Price is very high but comparable to most of better hotels in the area.

Very good location. Few minutes walk from Grand Central station. All attractions are close by as well. Facility is very new. Rooms are very well equipped. Bathroom is spacious. Gym is small but good enough for basic training and some cardio.

Stayed in June 2023

Slightly overpriced and adding one more night we were offered no discount.

Great location, friendly staff and nice spacious room. Shower was fabulous and nice toiketries.

Stayed in June 2023

everything was OK

The hotel has an excellent position, close to the train station/metro and many tourist attractions, very comfortable room, the staff from reception very nice (especially Laura Petrescu - very kind and gave us a lot of information about how to spend our time in the city). I recommend the hotel!

Stayed in June 2023

very nice, but no restaurant. they need one, still a great place to stay

Stayed in June 2023

The only drawback is that the outdoor space in the back does not have or are not easy to access good electric outlets for working outside

I liked everything.

Stayed in May 2023

everything !

Stayed in June 2023

staff, clean , comfortable

excellent

Stayed in May 2023

If the check out time is 11am, it would have been more convenient and less rush in the morning.

Great location for everything. Staff are very helpful and friendly.

Stayed in May 2023

None at all it was wonderful stay

Everything staff, location, cleanliness of the room and amenities

Stayed in May 2023

room cleaning just once every few days

great location

Stayed in May 2023

absolutely no complaints!

I LOVED everything about this property, it is new and contemporary in decor, the location is wonderful, but I think the staff is the best asset of this hotel! everyone so helpful and nice. special thx to Chris and Laura who took great care of me.

Stayed in May 2023

Nothing. We didn't have a single complaint. If we needed anything we could speak to the team or simply order it through the TV.

Fantastic location with the Rockefeller less that 3-4 mins walk away and Grand Central 5 mins away. Empire State, Times Square and Central Park are 10-15 mins away. It's in the middle of everything but on a slightly quieter street so ticks all boxes. Rooms are big for NYC incredibly comfortable and really well equipped. The thing that really makes this hotel a 10/10 is the staff. Amazingly friendly people. They learn your names, give loads of great tips and are always there to help. When we checked out we didn't even have to ask for baggage storage and a taxi, they knew what we needed and gave estimates on journey times on a Friday at 315pm and sorted it all for us. It's a great base for any New York holiday/adventure. Would definitely recommend.

Stayed in May 2023