Reviews of The Herald by LuxUrban This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
71 West 35th Street, New York, NY 10001, United States of America
#267 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 2417 hotel reviews
7.8Score breakdown
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Cleanliness
8.1
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Comfort
8.2
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Location
9.6
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Facilities
7.4
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Staff
8.1
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Value for money
8.1
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Free WiFi
8.5
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Reviewed: May 8, 2024
Jackie
United Kingdom5 Reviews7.0“Excellent”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Noise 4th floor was noisy
Location and comfort of the bed
Stayed in May 2024
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Reviewed: May 6, 2024
Mark
South Africa43 Reviews3 helpful votes9.0“Great hotel for NYC touring.”- • Leisure trip
- • Couple
- • King Deluxe Room with Mobility Access and Roll-Shower, Non-Smoking
- • Stayed 2 nights
The lobby was uninspiring and a mess, so first impressions was not great. There was also no hotel name on the outside of the building.
The location was great and the room was very spacious and comfortable. Those cleaning the room, were excellent.
Stayed in April 2024
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Reviewed: May 5, 2024
Brenda
New Zealand39 Reviews5 helpful votes7.0“Excellent location but hotel difficult to find with its very dark entrance”- • Leisure trip
- • Solo traveler
- • Deluxe King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The entrance to the hotel is dark and unwelcoming. The hotel could be good but there is a lack of care about details. No wash cloths available one day. Coffee machine is in the room but no supplies - a request brought just one creamer
The location is superb
Stayed in May 2024
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Reviewed: May 5, 2024
Wen
Singapore2 Reviews8.0“Value for money in central NYC”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Parade View - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Waiting for the lift can take a long time. One of the rooms we booked was for two double beds, but inside the room, one of the beds was a thin mattress laid on a sofa bed. It was acceptable for us.
The location is great, 5 mins walk to a subway station, and with many food options around. Macy’s is just across the road. The place was clean, value for money given the prices of hotels in NYC.
Stayed in April 2024
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Reviewed: May 4, 2024
De
United Kingdom9 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Deluxe King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom fan was very noisy and the extractor fan in the bathroom was very dirty.
Good location and good size room for New York.
Stayed in April 2024
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Reviewed: May 3, 2024
Ewelyn
Italy4 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Deluxe King Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
The staff could automatically explain a few things better right from the check-in, without hesitation. For example did nobody tell us how often housekeeping would come to change towels, nor how it works with the roof top terrace. If we hadn’t heard before that there was one, we wouldn’t have known it. Nobody explained to us how you can get up there and that registration with ID is required. Upon arrival staff at the reception wasn’t very welcoming, the only thing we were asked was to pay a deposit.
Room was clean, location is great.
Stayed in April 2024
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Reviewed: May 3, 2024
Ayse
Turkey9 Reviews7.0“It was OK to stay for one evening”- • Leisure trip
- • Solo traveler
- • Deluxe King Room - Non-Smoking
- • Stayed 1 night
Old and boring decoration
Location was the main purpose of my selection as it is close to the places I wanted to go.
Stayed in May 2024
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Reviewed: May 2, 2024
Adam
United Kingdom32 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Not easy to locate
Location was excellent
Stayed in April 2024
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Reviewed: May 2, 2024
Paloma
Brazil37 Reviews3 helpful votes8.0“Everything ok”- • Leisure trip
- • Group
- • Double Room with Parade View - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The lobby was small with no sofa or space to stay a little bit/relax.
The location is very good. Close to everything. The bed is comfortable.
Stayed in May 2024
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Reviewed: May 2, 2024
Chiara
Netherlands26 Reviews8.0“Very good stay near subway/times square”- • Leisure trip
- • Family with young children
- • Deluxe King Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Very central location, big room and clean! There is no noise from outside so it’s very quiet.
Stayed in April 2024
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Reviewed: May 2, 2024
Michele
Italy104 Reviews20 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Better to increase the welcome and change the colour of reception that is too dark
Tutto!
Stayed in April 2024
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Reviewed: May 1, 2024
Alessandro
Italy22 Reviews8.0Very Good- • Leisure trip
- • Group
- • King Room with Roll-in Shower - Mobility Access/Non-Smoking
- • Stayed 7 nights
excellent position. One block from the ESB and two blocks from MSQ and Penn Station. Services are limited but I didn't expected more. Very clean. It's a perfect solution if you need a clean and well positioned bed&shower accomodation to visit the city. Of course the street can be busy (we had night roadworks just below our window) but that's Manhattan... Anyway windows were of good quality. The rooftop bar is nice but it's an extra.
Stayed in April 2024
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Reviewed: April 30, 2024
Rákóczi
Hungary4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Deluxe Suite with Parade View - Non-Smoking
- • Stayed 3 nights
The bedding for the extra bed only arrived after several requests
Perfect location, nice price
Stayed in April 2024
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Reviewed: April 29, 2024
Matthias
United States of America1 review7.0Good- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
No clear signs to find the hotel, room very basic, TV only worked on some times of the day (lost connection very often)
Great Location, subway station right in front and walking distance to Penn station.
Stayed in April 2024
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Reviewed: April 29, 2024
Mazzei
Italy1 review8.0Very Good- • Leisure trip
- • Travelers with friends
- • Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
The deposit thry asked
Stayed in April 2024
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Reviewed: April 27, 2024
Kar
Singapore2 Reviews7.0“Great Location - Bare Bones yet Functional”- • Leisure trip
- • Solo traveler
- • King Room with Roll-in Shower - Mobility Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Facilities weren't the best. The gym was not well-mentained and poorly equipped. Room was pretty bare bones as far as hotel rooms go, but at least it was functional. Window blinds were broken for my unit.
Location was superb and located close to a MTA station. More affordable than the other hotels in the vicinity. Staff were generally polite and followed up on requests promptly.
Stayed in April 2024
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Reviewed: April 27, 2024
Esther
Aruba17 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Deluxe King Room - Non-Smoking
- • Stayed 3 nights
Was difficult to find the hotel as there was not a real lobby.
Clean and spacious room with vue on the Empire state building
Stayed in April 2024
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Reviewed: April 25, 2024
Miriam
United States of America8 Reviews1 helpful vote8.0“Worth the money”- • Leisure trip
- • Couple
- • Deluxe King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Wish it had a full size length mirror for outfits
Surprisingly large rooms, clean and pretty comfortable. It looks like most of the bad reviews were about refunds as long as you don’t expect a refund. This is a pretty great place for the price.
Stayed in April 2024
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Reviewed: April 25, 2024
Catherine
Australia28 Reviews8.0“We loved the location and found the hotel very central, clean and safe”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
We didn’t get room service one day and there was no coffee machine in the room the first night we arrived
The location is amazing and price we excellent
Stayed in April 2024
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Reviewed: April 24, 2024
Sarah
New Zealand8 Reviews2 helpful votes8.0“Great stay”- • Leisure trip
- • Solo traveler
- • Deluxe King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The location was great but of course that meant it was really loud at night too - just the reality of being in the centre.
Great location, great staff, comfortable bed, good size room
Stayed in April 2024
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Reviewed: April 21, 2024
Nikjasertw
Australia16 Reviews8.0“Incredible location”- • Leisure trip
- • Couple
- • Large Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Bed had a broken rod at end. Needs repair. They did respond immediately and sent up a repairer
Location was beyond perfect!! Staff great. Room was decent size for NYC. Clean, comfortable and close to all - location amazing. Metro immediately outside door, Macys opposite, 5 mins to Empire State, less than 10 mins walk to Times Square, 5+ mins walk to Madison Sq Garden
Stayed in April 2024
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Reviewed: April 21, 2024
Martin
Czech Republic144 Reviews10 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Parade View - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Rather small room for 4 people
Fantastic location, kind personel, clean room
Stayed in April 2024
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Reviewed: April 20, 2024
Jennie
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Deluxe King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It's not easily found , no hotel sign . Toilet very low .
Staff were super friendly and helpful, room was good size and liked the duel aspect windows and views of empire state building . Prices were very good compared to other hotels in the area
Stayed in April 2024
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Reviewed: April 19, 2024
Thomas
United States of America7 Reviews2 helpful votes9.0“Clean, comfortable, amazing location, nice staff, just make sure you know what your room will be!”- • Leisure trip
- • Family with young children
- • King Deluxe Suite with Parade View - Non-Smoking
- • Stayed 5 nights
I booked a suite, which to my understanding is a bedroom and an outer room, but this was one room with a sofa-bed and a bed. That was a little frustrating. The original travel plans included more people, and had some of those people not bailed on the trip, we would have been in tough fitting into that room. Nothing the hotel can do but New Yorkers seem to looooove honking their horns.
The location was top notch and it was a *relatively* cost-effective option for actually staying in Manhattan. The place was clean and the staff kind and helpful. Comfortable place with a cool view of Herald Square.
Stayed in April 2024
