765 8th Avenue, Hell's Kitchen, New York, NY 10036, United States
#392 of 418 hotels in New York
Guests' ChoiceBased on 485 hotel reviews
6.6Cleanliness
7.1
Comfort
7.0
Location
9.2
Facilities
6.5
Staff
7.7
Value for money
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Jack
United KingdomNo elevator which staying on the 4th floor was a bit tiring some days.
The property is in a great location. The rooms have a private bathroom, A/C, wi-fi and a TV (although ours didnt seem to work, but I never asked anyone to take a look as they probably could have sorted it. For the cost of places in NYC, this was budget friendly and somewhere to get some sleep and a wash between spending long days out exploring. The staff were very helpful and friendly.
Stayed in May 2024
Reviewed: 25 May 2024
Amber
United StatesWe stayed on the 5th floor with no elevator. Also our room was not fully cleaned upon arrival- the last guest left trash in the desk area.
Convenient location and sound was not an issue.
Stayed in May 2024
Reviewed: 20 May 2024
Sasha
United KingdomOur room was small, which was fine as I was there with just my daughter but perhaps if two adults it may be a little cramped.
Great location, very comfortable bed, within very easy reach of Times Square and the subway, plenty of restaurants and cafes close by.
Stayed in May 2024
Reviewed: 19 May 2024
Susanne
United StatesRoom was extremely tiny. In 5 days, it was not cleaned once. Lots of stairs to climb.
Great location. Room was comfortable. Staff carried luggage up the stairs into our room.
Stayed in May 2024
Reviewed: 15 May 2024
Adélaïde
FranceA bit expensive for how the hotel is maintened
The location near Time Square was great
Stayed in May 2024
Reviewed: 13 May 2024
Jason
Irelandno lift but in fairness staff carried bags up
The location is superb . The property is clean and basic but great value for money .
Stayed in April 2024
Reviewed: 12 May 2024
Baily
South AfricaNice and central. Close to times square.
Stayed in May 2024
Reviewed: 11 May 2024
Paul
United KingdomNo lift when your on the top floor, rooms a bit noisey too
You couldn’t pick A better location for seeing New York. Room clean and tidy
Stayed in May 2024
Reviewed: 7 May 2024
Helene
AustraliaVery noisy and NO ELEVATOR we had 3 large suitcases and no one available to assist when checking in. Check out was better as there was a man to take down our luggage.
Location was so central
Stayed in May 2024
Reviewed: 6 May 2024
Mark
South AfricaThe staff behind the desk at both shifts were quite unfriendly and more interested in what was happening on their phones. There are 5 or 6 stories to this building with no lift. It wasn't a problem for us, but it may be for some - something to keep in mind.
The location was great and the staff who helped with our suitcases were very keen to help. It was great value for New York. Even though the room was tiny, we had everything we needed. A great room if you're touring all day. The hotel looked after our luggage after checking out at a cost of $2 a bag - this helped us a lot.
Stayed in May 2024
Reviewed: 29 April 2024
Anna
United StatesWalls were pretty thin & when people slammed doors it was noticable.
Was very satisfactory, reminded me of a hostel
Stayed in April 2024
Reviewed: 28 April 2024
Jana
Czech RepublicVery tiny room. Just the bed and the bathroom. Even no space for the open suitcase
Great location, I can not imagine better
Stayed in February 2024
Reviewed: 22 April 2024
Donie
IrelandNo elevator
Right next to time square
Stayed in April 2024
Reviewed: 22 April 2024
Donie
IrelandNo elevator
One block from time square Helpful staff
Stayed in April 2024
Reviewed: 16 April 2024
Moataz
Egypt-they need an elevator -I think they need upgrade for their facilities -location was good cause it’s near time square yet not a safe and clean neighborhood
-price was very good compared to New York prices -room was small yet not too small practical for two or three days stay for two persons. -the stuff upgraded us to bigger room to be in the first floor as we had big luggage’s and the stairs was so hard
Stayed in April 2024
Reviewed: 16 April 2024
Sanjeev
IndiaThere is no lift and it's a 5 story building
Location
Stayed in April 2024
Reviewed: 15 April 2024
Emily
IrelandThe bathroom door is a sliding door so it doesn't close fully. The reviews had said the room was small but we could just about open one suitcase on the floor. There was a constant smell of weed in the halls and reception. Hotels are pricey in New York at the minute but this was a little bit over priced for the size.
The location was great and the room was clean. Staff we're friendly and there was someone at reception at all times.
Stayed in April 2024
Reviewed: 14 April 2024
Marian
EstoniaSaw big cockroach at the lobby, small room, shower water did not drain properly
Location, soaps, TV, Wifi, the hotel staff were friendly
Stayed in April 2024
Reviewed: 11 April 2024
Juan
ColombiaSo many stairs. Very tiny spaces. Some of the ascendants are cold and not empathetic. We lost a jacket and felt no genuine concern about it or efforts to find it and proactively communicate.
Pretty clean. Some of the attendants are so kind. Very good localization. It's so close an affordable to go in and go out.
Stayed in April 2024
Reviewed: 11 April 2024
Brian
United StatesThe noise from other guests can be heard -- this isn’t a quiet place. Wish the pillows were better.
This hotel has all the things that you really need. The rooms are clean and the water is hot and the cost is (relatively speaking) reasonable. The staff was friendly. You just have to go into it understanding the frills that are not there (no fancy lobby, no elevator, no in room coffee, a very compact room). We'd stay here again.
Stayed in April 2024
Reviewed: 30 March 2024
Artur
Czech RepublicThe lack of an elevator is definitely a limitation, given the steep stairs. Given the proximity to a busy avenue, the room soundproofing could definitely have been better.
The location (within 1 block of Times square) is just wonderful for those visiting for leisure. The room being quite compact, it was tidy and offered all necessary conveniences.
Stayed in March 2024
Reviewed: 21 March 2024
Cristine
United StatesThey do not have an elevator and there are 5 floors. Ours was on the 5th and good thing we did not have a suitcase. My friend did not like the automatic temperature control, since it was a bit warm during our stay. Their heater is on during certain months of the year that are expected to be cold and their AC is on during certain months of the year that are expected to be warm. However, since the weather these days are not normal than expected, I wish there is a way to modify the temperature based on the current weather.
The location was fine. However, for someone who cannot sleep with certain distractions, a room away from the street must be requested. I did not get a good sleep since it was noisy outside.
Stayed in March 2024
Reviewed: 20 March 2024
Cory
United StatesI think a prison cell would be bigger. Also lots of stairs.
It had a bed and bathroom
Stayed in March 2024
Reviewed: 18 March 2024
Wendy
United StatesIt was unseasonably warm, and the only option was heat, and there was really no window to add a breeze because it was against the wall so it was a bit warm at night. I also didn’t like a lack of elevator. I should’ve researched that.
Location was wonderful, staff was helpful. I have a bad knee in the three flights of stairs were difficult after a while, but the staff was willing to carry luggage up and down.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content