The best location , Welcoming and very nice staff

Stayed in May 2024

It was difficult to get timing right with housekeeping, which was a bewildering experience.

This property is beautiful and the front desk staff is warm and attentive. You could not ask for a better neighborhood.

Stayed in May 2024

The staff is fantastic. Pleasant. Accommodating. Work hard to keep clients comfortable

Stayed in May 2024

Elevators and cost for the room.

Location and staff.

Stayed in May 2024

Room was wonderful. Yes, small, but it is NYC. Bed was comfortable, room set up beautifully. Great use of space. Bathroom was small but efficient, plenty of space for me.

Stayed in May 2024

Good location to central park and museum

Stayed in May 2024

Very noisy ac unit in room

Location was amazing

Stayed in May 2024

There was nothing I could object to.

Large clean room with 2 double beds for 2 of us. 4 pillows on each bed - loved that. Able to open the windows instead of using the air-con. Hot water available whatever time I showered or bathed. Nice quality shower gels/shampoo/conditioner/body lotion. Great gym and a vending machine outside it.

Stayed in May 2024

Small lobby, so not much place to hang out when not in the room. But that made me go out to the street and enjoy the neighborhood!

Nicely renovated older building with a next door restaurant. Room was quiet and spacious (unlike many older NY hotels), very comfy bed, nice amenities. Reminded me of a nice, elegant NY apartment! Small business center that had 3 computers and a printer. Staff were very attentive, helpful and consistent. The hotel had a professional vibe and I felt comfortable and safe there as a solo female traveler. The neighborhood has loads of restaurants, shops, services to round out a delightful NY stay.

Stayed in May 2024

Would have preferred a room with a view.

The location on the Upper West Side was great. The doormen were fantastic, they always had a smile on their face and were willing to help. .The bed was small (double) and the room looked onto an interior part of the block, just seeing other sides of the building, but it was quiet!

Stayed in March 2024

Location was amazing, near university campuses, central park and the restaurant downstairs was great.

Stayed in April 2024

The hotel was a little pricey even though the breakfast wasn't included.

The hotel location is 5 stars! Many great restaurants, cafeterias for breakfast and shops nearby. Central Park for the morning run just a few blocks away. And even if you like to walk downtown, metro/subway is just around the corner! The area felt safe and the staff was really helpful and friendly.

Stayed in April 2024

The lifts were a little slow at peak hour but that's to be expected. The beds were a little bit soft too but got used to it quickly.

I loved everything about Hotel Lucerne. The location is amazing. There are convenient stores just across the streets. The hotel is so retro but so well maintained. Best of all it had a gym! We also had to request a fridge and it was free of charge.

Stayed in April 2024

Your charges for this Hotel are way overpriced. I could have stayed for 1/2 the price had I booked directly.

We love staying at the Lucerne and Nice Matin is exceptional.

Stayed in April 2024

Not for sleeping in- older hotels have thinner walls.

Clean and simple.

Stayed in April 2024

Location, beds

Stayed in March 2024

I understand it is New York but for what we paid the hotel was way below what I expected. It is quite aged, not too many upgrades (I mean to keep the charm of the old but you can still upgrade it). The furnitures were sort of old and unmatched. All the fixtures were sort of old. We did not have the shower curtain in the bathroom. The toiletry was a little meager.

The location was good. The staff was really nice. It was clean.

Stayed in April 2024

The room and furnishings are a bit dated and the air conditioning/heating system is confusing and old.

Location was great, rooms were big and clean, service was on point, doormen were extremely helpful, access to restaurant on the first floor was incredibly convenient.

Stayed in April 2024

I thought the fitness center was lacking. Needs to be at least twice the size. Weather in NY can be unpredictable and it would have been nice to have had a larger indoor fitness offering with more modern equipment.

I was very impressed with the room and the cleanliness. The staff were very nice from start to finish. And the breakfast on Sunday was also very good.

Stayed in April 2024

Friendly welcome, first stay in NYC and when we entered the Lucerne, it was a kind of "classy" hotel, nice atmosphere which also continued in our room. Clean rooms, location just a few minutes from Central Park, same for the next Metro station.

Stayed in April 2024

the coffee could be better and the food dispenser onl;y holds junk food otherwise great value for a very decent and functional hotel

everything went well, clean and spacious room, quiet and clean

Stayed in April 2024

There are only two small elevators, and often only one was working. A hotel of this size really needs more elevator capacity.

Great location, comfortable bed, fine accommodations.

Stayed in April 2024

Only negative was one of the elevators was out for most of our trip, and the other elevator was always packed and slow, we had to haul up and down the stairs most of the time. Also, the information about the additional room in the suites wasnt clear, as we thought there was a couch based on previous reviews but it was just two swivel chairs. We had to buy a blowup mattress for our 8 year old.

Fabulous hotel in a great location in the upper west side! It was tough to find a hotel in NYC that would fit our family of 5 (kids aged 13, 11 and 8) and not break the bank. We stayed in a 2 Queen suite that was plenty spacious and comfortable. The location could not have been better; 1 block from the subway, and just a few blocks from Central Park and the Natural History Museum, you can get anywhere in Manhattan easily! And shoutout to the Amsterdam Market across the street, which kept our family fed with bagels, breakfast sandwiches and other groceries as we were on the go! Highly recommend this hotel and would stay there again

Stayed in April 2024

Could use some upgrades but well kept

Clean, great staff and service

Stayed in April 2024