Nothing

We loved the position, history and luxurious experience.

Stayed in May 2024

Beautiful historical building

Stayed in February 2024

Room was beyond luxury! Our other NYC hotel room would have fit into the bathroom. The bed was so comfortable and the bath was like a swimming pool. Staff gave us a free glass of champagne and mini desserts as we were still in our wedding garb!

Stayed in April 2024

The quality of the food in the Palm Court could have been a little better. Quite a lot of it closed, such as the bar upstairs, shopping area etc. Not much to do within the hotel itself.

The location of the hotel is superb! Most of the staff provided excellent service. Room very spacious but a little tired in places. The Champagne Bar was excellent especially Russell who provided 5* service and a very genuine, friendly person who made our stay!

Stayed in April 2024

We always love staying at The Plaza. The rooms are spacious and so comfortable. The champagne bar service and food is the best and a great place to sit and relax after a day in the city.

Stayed in March 2024

Staying at the Plaza was my childhood dream. It certainly lived up to my expectations! Brilliant hotel!

Stayed in March 2024

Phenomenal! I was a child who grew up with Eloise. The world of Eloise was all completely imaginable. Every employee, every detail was perfect. Thank you.

Stayed in March 2024

n/a

No hotel compares to The Plaza. It is an experience in and of itself. It is perfection.

Stayed in December 2023

All! it looks magical like in the movies

Stayed in February 2024

My only issue was that when we ran the bath, the water that came out of the tap at first was brown. This did clear, however it was not very pleasant and not something that I would expect from a hotel of this standard.

Stayed in February 2024

Property was beautiful and right next to Central Park.

Stayed in February 2024

They charge me for room service when I order something !!!!! This is so strange

The staff and the hotel

Stayed in January 2024

Plaza team members were mostly unengaged to borderline rude - specifically, the men who stood at the door of the tea room area and the room service operator.

Location and suite with view.

Stayed in January 2024

Room hasn’t coffe maker

Stayed in December 2023

I loved every inch of my stay at The Plaza.

They really do go above and beyond. Their service is exactly what you expect, courteous and hospitable.

Stayed in December 2023

Staff at breakfast were terrible

Beautiful hotel and rooms

Stayed in December 2023

I would have loved to check in a little earlier. I also would have liked the “breakfast included” to be a little more clear with their wording. I received a $50 credit each day which was very different than “breakfast included” which led me to believe breakfast was free and included in my nightly price. I would have ordered it either way but would have liked to have known up front that it was only a $50 credit.

This hotel was amazing. I felt safe and secure which was super important. I love that you are only allowed inside if you are staying there or have reservations for tea. The staff was so incredibly kind. The in-room dining for breakfast was so nice and delicious!! I love the turn down service and the shower fixture was phenomenal; the pressure was great and the water stayed hot which is hard to come by in hotels. Everyone we spoke with on staff was accommodating and more than willing to help!

Stayed in December 2023

Price of hotel food and drinks

Its history, reputation and location

Stayed in December 2023

Staff was exceptional

Stayed in December 2023

We are breakfast at The Palm Court and it was average at best. We had to send one dish back as it was over cooked, found plastic in another dish. The manager did come and apologize and take that dish off the bill but we were really disappointed with the food there which is a shame. The quality and presentation did not reflect the price. No water in the room we had to call housekeeping several times to bring some up

Loved staying at The Plaza. We were celebrating a special occasion and they left us a bottle of champagne in our room which was a lovely touch. We had a great room with a view of the park, all the staff were very helpful. They have the champagne lounge that is for hotel guests only which is lovely. Really happy we celebrated here

Stayed in November 2023

More free outlets equally on both side of the king-sized beds. Room service was very slow when it came to delivering a filled ice bucket to our room; however, they were find for morning Saturday morning breakfast delivery :-)

This building remains on of NYC's landmarks. It's primary architect designed, amongst other great buildings, the Dakota (the inner courtyard brickwork is a dead giveaway to that part.) If you are looking for a modern looking facility got elsewhere, BUT if you want lure 1800's to early 20th-century opulence with all the modern facilties such as seamless wifi continuity and large flat screen TVs etc. then this is your place. The rooms could have more electrical outlets as either one side of the bed or the other has more and the other has non free, but they have a nice QI-based charging dual angled-digital display alarm clock which was compatible with my iphone 13 pro max. My wife and I were upgraded to a room with a real balcony (on the 5th floor) which had a mini court heard with working fountains every 30 feet or so. the other side of the building I assume to be the condo part.

Stayed in November 2023

It was really comfortable

Stayed in August 2023

Could have stayed longer.

19th floor view was nice!

Stayed in November 2023

Well, it's the most expensive??? Hotel in NYC so we expected more. It's basically a tourist attraction... so busy with sightseers, dirty red carpet at entrance, service was only so so. Not worth the money. Of course, if you have money to throw away go right ahead....

The room was lovely

Stayed in October 2023