Beautiful . Good atmosphere. Nice staff. Good location

Stayed in October 2023

The worst 5 star hotel I’ve ever stayed in. Arrogant staff and unwilling to help!

Stayed in October 2023

Reception staff were rude and unhelpful some male concierge staff equally rude. This is not a 5star hotel its glory has long since faded. Very disappointing and expensive stay.

Good location. Some concierge staff were great

Stayed in October 2023

The only thing was I had booked a massage two months prior and they didn’t have my reservation

Stayed in October 2023

The vegan breakfast options here were very limited (there was basically oatmeal and fruit) but my main issue was that the doorman/security was rude and intimidating, and seemed to have a grudge against me for no good reason. On my first night, a security guy came to my bedroom door and knocked loudly around midnight to say there had been a noise complaint - even though I was in the room alone and working quietly on my laptop. I had to open the door to show him that there was nothing going on inside my room, despite the fact that I was wearing my pyjamas. On the third day of my stay, I asked the hotel doorman if a colleague could join me in the lobby for coffee/a meeting. The doorman told me that he couldn't, but in a rude and somewhat aggressive manner - questioning me about how I knew this person and what line of work we did (I truthfully told him we were environmental reporters here for Climate Week). My colleague then walked away and I entered the hotel alone. I went back to my room and a few moments later the doorman showed up, asked me if I had anyone hiding in my room (I showed him that I didn't) and then angrily threatened to eject me from the hotel if I tried to sneak anyone inside. I asked him "why would I do that?", and he just repeated his stern warning. I was upset and shaken by this odd encounter and immediately reported the incident to the front desk, where a man apologized but didn't do anything further than that. I paid a lot of money to stay at this "prestigious" hotel, and was there to report on the Earthshot summit being held site on behalf of a prominent environmental charity. I doubt I'll stay there again given how i was treated.

The restaurant, bar and reception staff were all very friendly and accommodating. The location of this hotel is excellent.

Stayed in September 2023

Nothing

Everything

Stayed in September 2023

No complaints :)

Very friendly staff and clean atmosphere. I loved that I was able to work and have lunch.

Stayed in July 2023

None

Beautiful building

Stayed in September 2023

We stayed there as a family of 3 Requested an extra bed but it was not ready Went out for 2 hours and went back and the bed was still not ready. We were impressed with cozy king bed room with spacious bathroom However an extra bed was not set after requesting 2 times we waited about 2 hours still nothing was happening.. Also previous guest left used plates and glasses right outside of our room and it stayed there for a good time Asked at the front to take care of it But until after 3rd request it was still there.. We expected better service unfortunately He was making phone call but it did not taken care of it for 2,3 hours Very surprised and kinda disappointed It’s a little things but i expected The Plaza to have better service

History

Stayed in September 2023

Location is perfect

Stayed in September 2023

I think that "often visiting" guest deserve for any discounts (a special card or something similar) for the next stay

My third time there.Keeping the highest level.Location,staff,room perfect as always

Stayed in August 2023

Elevators were small.

Great hotel

Stayed in August 2023

Couples of things that were bad was the carpet in our room had some pretty bad stains, the vent for the A/C was super dusty (kind of grossed out by it), and the room did have an old smell to it.

Everything was well presented in the lobby and room. Also, the customer service was great!

Stayed in August 2023

Location

Stayed in August 2023

Worn-out dirty carpet in the room Poor service

Excellent location

Stayed in August 2023

The view was not very nice, also the chairs in the bedroom were old.

The property was great, staff were wonderful and food was excellent. Location is superb!

Stayed in July 2023

Was charged twice for room not fair

Welcoming staff

Stayed in July 2023

The amount of staff it takes to get us to our room. We ended up tipping 4 people within the span of 10 min of being there 2 people too many.

The place and location is amazing

Stayed in May 2023

Lack of options for the room with a view

Excellent location, lovely staff, cute and very clean room, great food and cocktails.

Stayed in July 2023

Service was not as good at the Palms restaurant. The Hostess sat us in a crowded cluster with other diners when there was plenty of room throughout the restaurant and then told us it was because she was expecting other guests; no other guests arrive during the entire hour we were dining.

Great Service at the Champagne restaurant; excellent food. The water pressure in the bathroom was excellent and the shower had an individual temperature controller which made the shower feel like a spa session.

Stayed in July 2023

The view was south, so looking into office windows. Next time, park view if available to rooms, and not just to condos.

The suite was just as we hoped it would be! Luxurious and comfortable, elegance from another era but with the bathroom upgrades you'd expect. Room service was quick and friendly. Cleanliness was top drawer. We tried other luxury hotels in the past, but... The Plaza is the best!

Stayed in July 2023

Ambience was exceptional. Location perfect. Staff first rate. And it sounds silly but the shower was phenomenal - best I've ever experienced at a hotel.

Stayed in June 2023

The iconic Oak Bar was closed.

What's not to like about the Plaza?

Stayed in June 2023

Servers at the champagne restaurant are not very friendly or attentive. Elevators are slow

Room, check-in, room service, location, size of the bathroom

Stayed in June 2023

Staff was excellent and friendly. Room was beautiful & clean. Loved the milk & macarons they leave for u near dinner.

Stayed in June 2023