There was wet paint on the door to go outside on the backside of the property

I enjoyed the room & the breakfast was great

Stayed in May 2024

Many units privately owned . This unit had a few issues . Pots and pan selection were horrible , 1 1qt sauce pan a huge Dutch oven 1 fry pan with the teflon coming off , microwave light didn’t work, curtains for slider very hard to slide and torn . Water pressure was horrible in shower and if someone turn on the water in the kitchen your shower temperature changed . Hadn’t had that happen in 30 years lol . The spa tub finish was dull look clean until we hit it with a magic eraser then decided wasn’t worth it to clean it . Ice maker didn’t work , had an ice bucket so went to find the ice machine , they don’t have any you have to go downstairs to the lobby get ice from the kitchen .

Location and staff were excellent.

Stayed in May 2024

The breakfast buffet is not very good.

Rooms were very spacious and clean.

Stayed in April 2024

We didn't realize that there were 2 different sizes of rooms for 1 bedroom suites. This time we had a small size with vary limited closet space everywhere.

The location was perfect for us.

Stayed in April 2024

Having breakfast included in our stay made mornings way easier. We were able to enjoy the pool while waiting on our other plans for the day.

Stayed in February 2024

Service was very good 😃

Stayed in May 2024

Building work across the road and although breakfast was free it was awful quality and hardly any choice other than scrambled eggs! so we didn’t bother with it after the first day.

Bertha on reception was outstanding and so welcoming.

Stayed in April 2024

Dining options(lack of)

Location

Stayed in April 2024

Traffic around international dr.

It was clean and convertible

Stayed in April 2024

The air didn't work on the first night.

The layout of my suite.

Stayed in April 2024

The spatub was dirty. Area of the breakfast is so small for that huge hotel. Prices are ok, but if you want, there are planty of stores in a short drive distance.

The hotel is a stile of airbnb. You have an apartment and everything in it. Planty of parking.

Stayed in April 2024

No drink machines or snack machines

Location, comfortable

Stayed in March 2024

Breakfast is mediocre

Big rooms, comfortable bed, large pool

Stayed in March 2024

Nice clean room, very good value. Just missing enough cooking utensils and bowls for 3 people.

Stayed in April 2024

Not having a luggage holder to carry our bags to the room.😢

The pool was nice. The cabana was nice and loved the hot tub. The bed and pillows were so comfy

Stayed in March 2024

I don’t like that housekeeping has to be paid to come during your stay. I also wish they had a vending machine or store where food and little essentials could be purchased anytime.

I liked the cleanliness and friendly staff. The location was also good.

Stayed in April 2024

Parking was complex, slow and old elevator, extra fee for cleaning room

The location and the size of the room

Stayed in April 2024

The carpet in the hallways can use some TLC or removed.

The location is EVERYTHING!! The size of the room. The pool & the bar.. 7 mins from Universal Studios. If you're looking to get to the beach, Coco Beach is the closest one hour away. It was worth the drive. PS. I just didn't care for the carpet in the hallways.. They need replacing, there's no carpet in the rooms amazing!! The rooms were very clean, and the view facing the pool is the best view!!!!!

Stayed in April 2024

Beds are horrible. I was there a whole week and I was on vacation but every morning woke up in pain both my husband and I. We couldn't sleep we literally had to sleep sideways in the bed. Also when we first arrived the Internet was out until the following afternoon which was a major inconvenience bc I also had a 10 yr old. And the fact that they asked us to write our credit card info on a pc of paper bc the Internet was out was a little crazy to me. Of course we didn't do it bc we paid in full so why did u need us to write our credit card info on a pc of paper. Other than the beds being horrible and the Internet was out and of course there was no compensation for the inconvenience of the bed and internet being down. I wished it was a little more comfortable because I literally stayed from Sat to Sat. Thank you

Location and staff and room food pool and the beautiful Sun. It was an overall ok Stay at The Pointes

Stayed in April 2024

Breakfast is less to be desired and the lady that’s the barista doesn’t make you what you order after kindly repeating yourself 3 times for a $3.50 coffee then tells the front staff when you question an almost $16.00 bill for two iced coffees because she made them Americanos and told me she was just going to make them this way that this is what I ordered. The office staff let me know they would forward this up to management I have yet to hear from anyone. Save yourself aggravation and go to Starbucks or Dunkin it will be worth it in the long run.

Clean rooms and king beds plus location is close to universal because we are passholders so visit the area frequently.

Stayed in March 2024

Was I. Construction zone

Staff

Stayed in April 2024

The internet was out for 2 days and the water pressure in the shower suite was low.

The location was close to all of the parks and close proximity to icon park.

Stayed in April 2024

Hallways and elevator was very hot

Rooms are spacious

Stayed in March 2024

Not enough lighting in the back parking area

Easy access to Universal

Stayed in April 2024