4012 Central Florida Parkway, Orlando, FL 32837, United States of America
#72 of 388 hotels in Orlando
Guests' ChoiceBased on 125 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.7
Facilities
9.1
Staff
9.0
Value for money
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 6, 2024
Janice
United States of AmericaNothing.
Would definitely be coming again soon.
Stayed in March 2024
Reviewed: January 27, 2024
Tom
IrelandStaff were poor. Breakfast was not good and served badly with unhelpful unfriendly and uninterested staff.
A general high standard.
Stayed in January 2024
Reviewed: January 12, 2024
Jeffrey
United States of AmericaThe booking process was a nightmare
The stay was great. The view from the room was excellent.
Stayed in December 2023
Reviewed: November 15, 2023
Muath
JordanNothing
Everything
Stayed in November 2023
Reviewed: October 9, 2023
Jacqueline
United States of AmericaThe price was too high for most things.
EVERYTHING! Everything was wonderful, we had a great time.
Stayed in September 2023
Reviewed: September 19, 2023
Harrison
United KingdomThe prices was very high inside the ritz, which I suppose is expected. Hard to find any fault, but the breakfast buffet was quite limited compared to a Hilton breakfast.
Me and my wife stayed for 3 nights including our wedding night as we got married in Saint Cloud Florida, the stay was beyond perfect, as soon as you drive in to the reception through the beautiful palm trees the lobby and location is made of beautiful marble, the location is amazing on the lake and I love that it is connected to the JW Marriott which allows users to use the waterpark slides and the lazy river which is a really nice edition to a luxury hotel. We had a room on the 12th floor and the views were stunning to look out across the lake, the staff team were very helpful and amazing, the staff team got us a lovely complimentary bottle of champagne to celebrate our marriage among a few other bits. The food was amazing and the in house coffee was very very good. This was the first time I stayed at a ritz of any kind and was my favourite hotel out of all I have ever been too which includes the Burj al Arab in Dubai. we stayed for 3 nights before going on honeymoon and totally recommend. Be sure to book the ritz instead of the JW if you deciding between the two, you won't regret it.
Stayed in August 2023
Reviewed: September 1, 2023
David
United States of AmericaThe fancy restaurant, spoon and knife for whatever the name is was over priced for reasonably good food but ridiculous charges for very small portions.
Stayed in August 2023
Reviewed: August 29, 2023
Jordan
United States of AmericaOpen to all amenities
Stayed in August 2023
Reviewed: August 28, 2023
Asmaua
NigeriaThe breakfast needs improvement for a hotel likes ritz Carlton.
Everything,room,location .
Stayed in August 2023
Reviewed: July 14, 2023
Todd
United States of AmericaNA
Staff outstanding
Stayed in July 2023
Reviewed: April 25, 2023
David
United KingdomI would have preferred the restaurant opening time for breakfast to have been half an hour earlier.
Very polite and helpful staff. Wonderful bedroom which was particularly quiet.
Stayed in April 2023
Reviewed: April 23, 2023
Alicia
United States of AmericaN/A
I loved the friendly staff. I payed an extra 250$ to take advantage of the executive room. We had all of our meals there. It was awesome.
Stayed in April 2023
Reviewed: March 23, 2023
Jane-ashley
United States of AmericaRoom service food wasn't very good, but we tend to eat healthier than most. Eating in the South is challenging if you don't like fried or saucy food.
Staff was excellent!
Stayed in March 2023
Reviewed: March 5, 2023
Shereta
United States of Americanothing
everything
Stayed in March 2023
Reviewed: February 18, 2023
Jan
NetherlandsSpa closes at 5 pm☹️sauna old and a shame for such hotel
Breakfast dinner bars ok
Stayed in February 2023
Reviewed: October 17, 2022
Aurielle
United States of AmericaEverything was perfect. Nothing wrong.
There was so much to do. The entire staff was amazing! highly recommend.
Stayed in October 2022
Reviewed: September 9, 2022
Saad
Saudi ArabiaEverything
Stayed in September 2022
Reviewed: August 7, 2022
Miamia
United States of Americai loved it all. highly recommended
I love the location but the most important is the cleanliness of this entire hotel also, very professional staff
Stayed in August 2022
Reviewed: July 26, 2022
Eldan
United States of Americagreat grounds nice service good food
Stayed in July 2022
Reviewed: June 15, 2022
James
United States of AmericaPizza was delivered cold/luke warm with waaaaaaaay too much cheese. Food was very expensive which is ok if the quality of the food matches the price. It did not.
Pool was very nice. Management staff was also very nice. House keeping can improve and if the hotel wishes to charge for everything a la cart it should match those charges with product, appearance and service.
Stayed in June 2022
Reviewed: May 23, 2022
Tony
United States of Americasurprised me it was more expensive than Disney’s top resort
top class all the way
Stayed in May 2022
Reviewed: April 7, 2022
Julian
United KingdomBook restaurants early, the concierge was not helpful with booking restaurants in the hotel. Lack of places to eat at the resort. Tried to get into ‘Knife and Fork’ restaurant all week, eventually got in for a particularly early supper, only time slot apparently available and the place was nearly empty, little bit too self important. Knife and spoon restaurant was very overrated and over priced, really would not bother.
Staff were generally fabulous. The hotel was clean, comfortable and well run. Enjoyed the walks around the resort where the grounds were immaculate. Would thoroughly recommend Highball and Harvest restaurant, casual but really great food!
Stayed in March 2022
Reviewed: March 14, 2022
Michael
United States of Americana
everything
Stayed in March 2022
Reviewed: March 3, 2022
Marcia
United States of Americabathtub in my room( executive suite) was not updated, but it’s not a big deal. Big pool was closed for refurbishment .
the resort is beautiful, well maintained and entertainment and activities are great.
Stayed in February 2022
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