Reviews of The Stephen F Austin Royal Sonesta Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
701 Congress Avenue, Austin, TX 78701, United States of America
#45 of 210 hotels in Austin
Guests' ChoiceReview Score
Based on 537 hotel reviews
8.6Score breakdown
-
Cleanliness
9.0
-
Comfort
9.2
-
Location
9.5
-
Facilities
8.7
-
Staff
9.2
-
Value for money
8.0
-
Free WiFi
7.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 6, 2024
Julia
United Kingdom21 Reviews2 helpful votes9.0“Great location, beautiful hotel”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
Great location. Friendly & helpful reception. Beautiful, spacious and well equipped room and bathroom. Gorgeous breakfast with the lovely Douglas welcoming us like old friends and giving us helpful tips.
Stayed in April 2024
-
Reviewed: April 21, 2024
Anton
Austria25 Reviews9.0“Nice hotel, very central”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
The restaurant in the hotel is not affiliated with the hotel. When we arrived for dinner at the restaurant (after a long trip) they made it seem that they were doing us a favor by giving us a table without reservation even though it wasn't full.
Great location, in the center of downtown. Friendly staff all around. The hotel has a nice historic feel, but the rooms are still modern and well equiped. All in all, can recommend!
Stayed in April 2024
-
Reviewed: April 9, 2024
Julia
United Kingdom21 Reviews2 helpful votes9.0“Great stay. Looking forward to our return.”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Less keen on shower over bath but bathroom itself was beautiful, spacious and with a seated area. Housekeeping was intermittent.
Fab location. Beautiful hotel & room. Friendly staff.
Stayed in April 2024
-
Reviewed: April 9, 2024
Vivian
United States of America7 Reviews1 helpful vote8.0“Comfortable hotel in the heart of a clean, safe downtown.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
I was asked if I wanted the room cleaned every day. I would be okay with that; I don't need fresh sheets and towels every day. However, give me an incentive. If I opt to have my room cleaned only every two or three days, cut the cost of the room by at least a token amount, maybe $20-30. The room is already expensive.
The staff was extremely friendly and accommodating. The restaurant (Roaring Fork) and the bar were both good. Location was terrific, It is right downtown near everything and unlike many downtown areas it is not besieged with homeless. I know the homeless need places, but in some cities, they are so numerous they can take the pleasure out of any location. However, the drawback of a downtown location is that even on the 8th floor there was a lot of city noise. If this would bother you, bring ear plugs.
Stayed in April 2024
-
Reviewed: March 31, 2024
Joop
United Kingdom45 Reviews1 helpful vote8.0“Room very comfortable. Location excellent.”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 2 nights
See above
Did not have breakfast because it was not included for the price of booking
Stayed in March 2024
-
Reviewed: March 25, 2024
Nellie
United States of America1 review9.0“Truly enjoyed our stay.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
We upgraded to a higher level for a view of the city, but from the side we were on, the view was blocked.
The central location to our event. The restaurants and bars were great. The staff, from valet to room service was great.
Stayed in March 2024
-
Reviewed: January 20, 2024
Christine
United States of America13 Reviews10“We enjoyed our stay and staff was very nice . Aeri was especially over the top. We had went out to eat at III Forks , wh”- • Leisure trip
- • Couple
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful decor and very clean .
Stayed in January 2024
-
Reviewed: January 2, 2024
Ashley
United States of America1 review8.0“Staff was so nice and welcoming”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
We had to call maintenance twice. One for a broken phone and sink wasn’t draining
Close to famous 6th street and we walked everywhere
Stayed in January 2024
-
Reviewed: November 26, 2023
Caroline
United Kingdom34 Reviews3 helpful votes8.0“An excellent stay with very helpful staff.”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 5 nights
There was not anything we would wish to criticise.
Great staff, good clean room and excellent location.
Stayed in November 2023
-
Reviewed: November 13, 2023
Samanta
United States of America2 Reviews9.0“Would return.”- • Leisure trip
- • Family with young children
- • Preferred King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I could hear the Guest in room above me walking around. It was loud and woke me up and kept me up until 2am.
Location great. Very clean. Staff was FANTASTIC!
Stayed in November 2023
-
Reviewed: November 6, 2023
Michele
United States of America4 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very clean , and in a great location
Stayed in October 2023
-
Reviewed: November 6, 2023
Peggy
United States of America11 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 3 nights
- • Submitted from a mobile device
It’s a little run down. Music could be heard until 4 am on 2 of the nights of our stay.
Location was good and beds were comfortable.
Stayed in November 2023
-
Reviewed: October 27, 2023
Iain
United Kingdom1 review9.0“Great place to stay perfect location”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
The pillow too soft
The atmosphere. The size of the room and the Resturant
Stayed in October 2023
-
Reviewed: October 19, 2023
Pam
United States of America3 Reviews9.0“Enjoyed our stay here!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Great location in downtown. Lots of restaurants and coffee near by.
Stayed in October 2023
-
Reviewed: October 9, 2023
Alicia
United States of America2 Reviews10“The people made the trip!”- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 2 nights
The valet guys made the trip. We were in and out often and they went above and beyond very single time. Bartender was extraordinary also.. made our visit an experience beyond just serving drinks. Spectacular!
Stayed in October 2023
-
Reviewed: October 9, 2023
Maggie
United States of America41 Reviews1 helpful vote8.0“Good location, pleasant room”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 2 nights
- • Submitted from a mobile device
parking is quite expensive, breakfast at the cafe disappointing
Nice suite, restaurant good for Happy Hour.
Stayed in September 2023
-
Reviewed: September 26, 2023
Julia
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
The hotel was lovely and the staff courteous. We unfortunately were there during cricket season and had one night that we extinguished four in our room. The hotel has no real control over this and certainly this is not a reflection of cleanliness. However, with a sleepless night, I went to the front desk and a lovely young lady Sabrina, immediately moved our room to a higher floor where we stayed cricket free.
Stayed in September 2023
-
Reviewed: September 21, 2023
Alta
United States of America9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Was kinda pricey for how dated everything was.
Great location and comfortable bed. Staff was very friendly and helpful.
Stayed in September 2023
-
Reviewed: September 14, 2023
Jean-stephane
Hungary30 Reviews3 helpful votes9.0“Perfect spot in the downtown”- • Business trip
- • Solo traveler
- • Mobility/Hearing Accessible Deluxe Queen Tub
- • Stayed 1 night
- • Submitted from a mobile device
The location is great in the downtown. The staff was extremely kind and helpful. The room was clean, tidied and the bed very comfortable. The bathroom was very practical and nice
Stayed in September 2023
-
Reviewed: September 7, 2023
Terry
United States of America23 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was horrible
Staff and location were great
Stayed in September 2023
-
Reviewed: August 30, 2023
Tanya
United States of America12 Reviews10“Great place to stay, at great value”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was great, no complaints
Very central to the downtown area
Stayed in July 2023
-
Reviewed: August 8, 2023
Lysandra
United States of America1 review9.0“Best hotel I’ve stayed at in a long time.”- • Leisure trip
- • Family with young children
- • Preferred King Room
- • Stayed 4 nights
- • Submitted from a mobile device
It took awhile for the water in The shower to to get hot. Kind of a disappointment when you’re in a hurry.
The staff were super nice. The hotel was great, huge rooms and staff recommended places to go.
Stayed in August 2023
-
Reviewed: July 25, 2023
Ziggy
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Some people were fighting in the hall of our floor at 1 AM. We couldn't get the room telephone to work to call the front desk. This wasn't a bad reflection of the hotel. It just shows you the type of people who may be staying there.
Great property! The staff is incredibly friendly and helpful.
Stayed in July 2023
-
Reviewed: July 24, 2023
Cooper
United States of America1 review1 helpful vote10“We had an amazing time in Austin, and our stay was amazing as well”- • Leisure trip
- • Couple
- • Preferred King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Everything
Stayed in June 2023
Guests also reviewed these properties:
-
Hotel Altes StadthausWesterstede, Germany
-
Alberg TaullTaüll, Spain
-
Be Suites CentroGranada, Spain
-
Mango HouseGalle, Sri Lanka
-
Hotel MarkitaVelingrad, Bulgaria
-
Broadway by YouRentNashville, USA
-
Mina Plaza ApartmentsNicosia, Cyprus
-
OYO 834 Shree Balaji HotelFaridabad, India
