Because we were in-between end of breakfast and beginning of the lunch hour, we could not be accommodated for coffee and pastries in the restaurant nor the lounge area until a manager approval was given.

very chic hotel; beautifully decorated room and lounge; staff member Brian had the most welcoming personality- very happy and helpful, taking the time to explain in detail about the hotel and its offerings.

Stayed in June 2023

Beautiful room with a big bathroom and a great bar in the lobby. Everyone on staff was kind and helpful, making our visit to NYC perfect. Excellent service all around. Good location for exploring Manhattan and Brooklyn. Looking forward to returning.

Stayed in June 2023

nothing, everything was great

this is the best I’ve stayed at in NYC!! love it! it’s luxurious, rooms are big for a NYC hotel, staff were exceptional… loved Eddie!!

Stayed in May 2023

Very nice but a little too small. From pictures appeared bigger

Stayed in May 2023

nothing, everything is great 👍

I have stayed at a few places in Downtown and can’t find a better place to stay. the staff are genuine and I just love staying there.

Stayed in June 2023

location a little far from central but fortunately there are a few subway stations near by

is very clean, the size of the grand king is just right for us. love the huge bathroom and double basins.

Stayed in June 2023

nothing to report

clean and the took care of lots of details the staff friendly and you feel welcomed from the moment you enter The smell of the room was amazing.

Stayed in May 2023

there was fairly strong smell of food on the 4th floor corridor, but luckily not in the room

New property, nice size, good bar, great beds, nice breakfast, close to subway

Stayed in May 2023

We like a everything! The stuff was super friendly and professional. We felt taken care of. Especially the doormen made us feel important. The room clean and fancy. The bed comfortable.

Stayed in April 2023

My experience on the breakfast was not good at all, the taste of the egg sandwich it was too seasoned, the sausage too salty and the egg had no taste, all in all a bad breakfast sandwich, however the brioche was very good. There’s one thing that still upsets me to the point of not recommending this great location, the day we were to checkout, we stepped out early to run some last minute errands, and when we came back -around noon-, our bags were taken out of the room we were staying without any authorization, and that felt a little disrespectful. I advicerle one night prior that we were to leave an hour after checkout, so to see my bags in the cart without my authorization was not a nice feeling. In no other hotel in the world has this ever happened to me or to anybody that I know, this intrusion was not a nice thing and a rather uncomfortable feeling.

The restaurant is very nice an chic, the staff was super kind and helpful. The oj was super fresh and sweet and the cinnamon bagel outstanding. It’s a beautiful and stylish hotel, with amazing service and the staff, -from the doorman to the the team that turns your bed at night-, are kind and helpful.

Stayed in May 2023

nothing

The friendliness and helpfulness of all the staff was exceptional

Stayed in May 2023

nothing

Loved everything about it! The service, the decor, rooms, it’s a beautiful hotel!

Stayed in April 2023

nothing

lovely room. great location. friendly staff

Stayed in April 2023

The night light in the bathroom was a little too bright.

This hotel is a jewel in the heart of the Financial District. Luxurious yet warm and friendly, the room had everything one could want. Someone has been carefully considering what customers need as, for example, extra drinking glasses, fresh boxed water every day. The hotel has been created by a family and had the warmth of a family. Just superb.

Stayed in April 2023

The air conditioning could be slightly cooler. It seemed to settle at 69 degrees. I would have preferred it at 65.

The customer service was better than Nordstrom and Four Seasons combined. Best service of any hotel I’ve ever received.

Stayed in April 2023

Gorgeous design. New property that feels clean and fresh. Staff is wonderful - especially Scarlett in the lobby bar! We will definitely return.

Stayed in April 2023

everything succeeding expectations

Stayed in April 2023

N/A

Outstanding people and service. Beautiful rooms. You can trust that the rooms do look the same as displayed on the pictures, and these are topped by excellent service. We loved the location as very convenient for going to any other places in New York!

Stayed in April 2023

I enjoyed everything

As an avid traveller, this was one of the best hotels I’ve stayed at, especially in NYC. Spacious rooms and a lot of attention to detail. The hotel had everything and had it well. Oh, and also amazing staff.

Stayed in April 2023

Only issue is that the bar/lunge area gets VERY cold when the hotel front doors are opening & closing.

Very clean.

Stayed in April 2023

nothing

Everything. The room, the minibar, the bathroom, bedding and lighting was all excellent.

Stayed in April 2023

Nothing to be mentioned.

Everything was extremely good.

Stayed in April 2023

There was nothing to complain.

Absolutely fabulous. We enjoyed it very much. Great luxury atmosphere, attention to details, amazing staff , fantastic food.

Stayed in April 2023

nothing it was fabulous

This hotel was beautiful! The service was exceptional. I would stay here again and recommend it to anyone staying in Manhattan.

Stayed in April 2023

everything

Stayed in April 2023