No room service.

Brand new hotel, rooms are very nice and comfortable. Staff was accommodating.

Stayed in November 2023

Our room wasn’t quite ready at check in but we did not mind waiting in the beautiful lobby

Beautiful clean newly renovated. The lobby was so elegant. We loved having the lounge for entertainment and enjoyed the live music.

Stayed in November 2023

We appreciated everything. The experience could not have been better.

What breakfast? We ate at a little shop on the corner. The staff was wonderful, from the maintenance people, to the front desk, the doorman, the room attendants. Our room was so clean and comfortable.

Stayed in November 2023

There was a strong smell of cigarette smoke in our room we couldn’t get rid of. We have a suite next to the fire exit and it sounded like people were going out onto there to smoke, which was noisy and the smell permeated into our room.

Perfect location and the staff were great.

Stayed in November 2023

The bar was only open on limited time and days. No restaurant or breakfast facilities. No mini bar facilities

Very safe and clean location, room was large for New York with a balconey. Room was very clean with an excellent bed

Stayed in November 2023

There was nothing we didn’t like about the property and staff.

Loved everything about the property and staff!

Stayed in November 2023

If they will have some option for morning coffee and maybe some dinner

Really like location, nice big room, great service. A few days a week they have a live jazz

Stayed in October 2023

Could use a breakfast service.

Staff including housekeeping, front desk and door staff.

Stayed in October 2023

The 2 lifts are slightly small, if there was someone else in them at the same time then it would be a struggle for my family of 4 to fit in them with all our luggage.

All the staff at this hotel were very friendly and professional, they were happy to help with any queries. It is well located on the Upper West side with 2 subway stations around a 5 minute walk away. The room for our party of 2 adults and 2 children was large for Manhattan standards which I really liked. It was very clean and the room cleaning service everyday was excellent. Shower was warm and great water pressure.

Stayed in October 2023

The hotel does not offer breakfast, but there are a number of places nearby that do. There is a rather strong odor (perfume?) especially in the reception area.

The hotel is stylish and recently renovated. The room was spacious for NY standards, and modern. The hotel has a quiet location on a side street and is well connected by metro.

Stayed in October 2023

The Wallace doesnt have a restaurant, but I inderstand this is very common in NYC. The second room could very easily have a proper sofa bed which would make it much more usable for a family of 4

Location was great, far from the crowds of the city. Also surrounded by lovely delis and restaurants. 5 minute walk to the Metro. 10 mins to Central Park The room was very large, well equipped and very clean, perfect for a pair of teenagers. Staff were also lovely - they left a lovely chocolate cake in our room for my daughters birthday

Stayed in October 2023

Really helpful and friendly staff ! Super comfortable bed

Stayed in October 2023

Nothing

Spacious clean comfortable

Stayed in October 2023

The only issue was an out of order lift on one morning. It was quickly sorted.

This is a luxury hotel; the decor and the feel of the hotel was lovely. Staff were friendly and welcoming.

Stayed in October 2023

Great location, lovely hotel.

Stayed in October 2023

Beautiful, clean and spacious!

Stayed in October 2023

No views, small room and the location is good but not great

Very clean bathroom and room; nice decir

Stayed in September 2023

Nothing

Everything!! Location perfect and the staff could not be more welcoming! The views from the 15th floor were incredible and housekeeping were excellent every day. Great restaurants nearby which were excellent and we loved The Wallace lounge too - especially Happy Hour 🥂

Stayed in October 2023

Beautiful hotel, with a very New York vibe. Nice room, very clean, nice staff and really comfortable beds. It was a comfortable and elegant stay. Would definitely book again. Thanks to all the team, we appreciate your hospitality and efforts in making us happy.

Stayed in September 2023

No Room Service No breakfast facilities or dining on site Paper cups for tea and coffee Lack of utensils Slow elevator

Location Spacious rooms Staff Cleanliness

Stayed in October 2023

Rooms sadly in need of more mirrors. 2 TVs in suite is over-kill.

Stayed in October 2023

I liked it all.

It's a special place.

Stayed in October 2023

Everything was good.

The location was absolutely fantastic! We stayed with our two children for eight days. We had a very comfortable queen suite with living room and bedroom. We had additionally kitchenette with complementary water, coffee and tea. We felt at home and enjoyed our stay in privacy and silence. We were at the 9. floor and were lucky with the view! The children loved it too.

Stayed in October 2023

I cannot fault this hotel, the facilities, cleanliness and overall feel were amazing!

Stayed in October 2023

The suite was gorgeous with a beautiful view.

Stayed in October 2023