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  5. Reviews of Hotel and the City, Empire State Building

Reviews of Hotel and the City, Empire State Building 2 stars

38 west 31st street, NoMad, New York, NY 10001, United States

#18 of 65 Holiday rentals in New York

Guests' Choice

Review score

Based on 411 apartment reviews

7.8

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    9.5

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The room was small for the number of people. Beds were occupying the whole room. One chair for 5 person. We used the just for sleeping.

    Location was perfect.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Was a bit small for 4 Adults

    Good location

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Nice apartment in central Manhatten
    • Leisure trip
    • People with friends
    • Superior Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Stove was not working properly, room was hot although no heater was on and the outside temperature was chilly.

    Really central location and clean - good luggage storage service.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    7.0
    Good base for central NYC for 2 or 3 persons.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 4 nights

    The hob (2 ring) did not work. The low battery 'beep' started the day before we left - we reported this but no-one came to rectify so could not sleep. Only 2 chairs for the table. No glasses for drinks. No cupboards in bedrooms for clothing.

    Location, accommodation was clean and tidy. Two separate bedrooms.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 3 nights

    Room was smaller then expected for 6 people.

    Really close to the Broadway and the Times Square.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Comfortable rooms in a central location
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Towel rail and toilet roll holders fell off ! Poorly put on. Quite expensive.

    Very comfortable beds and a great central location

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Great location, friendly staff, tight for space.
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 8 nights

    The room was smaller than it looked in the photos and with 3 adults and luggage we were tight for space. The bathroom is very small and anyone larger than us would find it difficult.

    The location was great and the beds were very comfortable.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Amazing location and everything you need in the room!
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 1 night
    • Submitted via mobile

    The check-in process was a bit confusing at first as there was a second check-in the day after.

    Although a small room it had everything you need, a kitchen area, an en-suite and storage. The location was perfect, right next to the Empire State Building.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 6 nights

    The size was on the smaller size. Only one elevator for many apartments - could get very busy sometimes.

    The location is perfect! The best in NY!

    Stayed in April 2024

  • Reviewed: 29 March 2024

    7.0
    Cheaper alternative to paying for 2 x hotel rooms for family of 5. And no charges/taxes on arrival
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 4 nights

    Space was quite cramped for 5 adults but we managed as only used for sleeping in. Kitchen very basic - had fridge but no oven or grill, no kettle or microwave or a toaster. We had to boil water for a cup of tea in a saucepan and improvised making toast using a frying pan on the hob - but it worked😅

    No hidden extra charges/taxes payable on arrival which was a biggie. Easy check in and check out, reception always manned. Location was good, just around the corner from Macys. We walked to most places from here but the subway is near and taxi dropped us off/picked us up from right outside property to/from airport. The room was spotless and modern (think Ikea) and there were 2 double beds and 2 double bunkbeds which meant each of the kids had their own double bed and they were really comfy. Overall this was a cheap budget alternative to a hotel as we are a family of 5 adults and therefore only had to pay for one room and it worked out really well for a short break.

    Stayed in February 2024

  • Reviewed: 20 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The pipes are really noisy at night and the walls are thin.

    Fantastic location and the rooms are clean!

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Nice staff, nice small room with the necessary amenities. We had a great time!
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 6 nights

    From the pictures we had the impression that the room was a bit larger than it actually was. It would have been nice to have more shelves in the room.

    Everything in the room was new and in excellent condition. The room was very clean and even though we were in the middle of the city, it was very quiet.

    Stayed in March 2024

  • Reviewed: 24 February 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Studio Apartment
    • Stayed 3 nights
    • Submitted via mobile

    There were some loud noises like pipes banging together at random times every night- the 3 nights we stayed- so we did not get a good nights sleep.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Location is excellent
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 5 nights
    • Submitted via mobile

    The place is small for the people. There were not enough chairs, and there was hair in the fridge and the bathroom.

    Overall is a great value for what you pay. The location is excellent, the place is as the pictures. The bathroom is spacious, and the beds comfortable, the small kitchen has what we needed. Henry is super welcoming, and the luggage storage service for free is a plus.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    9.0
    Great for big groups and family.
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 3 nights
    • Submitted via mobile

    Could work out the heater. So at night got too hot

    The beds were comfortable and the room was heated

    Stayed in January 2024

  • Reviewed: 20 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 2 nights
    • Submitted via mobile

    Quite noisy. Lift clunked when in use and smoke alarm in the hall outside chirped every minute - all night! Went downstairs in the middle of the night to ask reception if they could do anything about it and they said they couldn’t. Got no sleep.

    Great location. Clean and tidy.

    Stayed in December 2023

  • Reviewed: 16 January 2024

    8.0
    See above
    • Leisure trip
    • Group
    • Standard Apartment
    • Stayed 1 night
    • Submitted via mobile

    A bit dirty. Heat control poor. No hot water

    Location

    Stayed in December 2023

  • Reviewed: 14 January 2024

    8.0
    Great stay for the price
    • Leisure trip
    • People with friends
    • Studio Apartment
    • Stayed 4 nights
    • Submitted via mobile

    The shower drained very slow. They had colored towels and they had a funny smell. The hall way to the room had a horrible smell, but a room did not smell

    Everyone had their on bed and the kitchen was nice

    Stayed in December 2023

  • Reviewed: 1 January 2024

    7.0
    Clean appartment close to Empire State
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 8 nights
    • Submitted via mobile

    Nice and helpful staff.

    Stayed in December 2023

  • Reviewed: 25 December 2023

    9.0
    Stayed here with two young kids. Very happy with our stay here. Would definitely recommend. Great location, felt like we
    • Leisure trip
    • Family with young children
    • Standard Apartment
    • Stayed 7 nights
    • Submitted via mobile

    The room got quite hot with the central heating on.

    Excellent location right in the middle of lots of action and good distance to the Metro.

    Stayed in December 2023

  • Reviewed: 21 December 2023

    8.0
    Wonderful-I’ll be back!
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Non provision of tea and coffee

    Location

    Stayed in December 2023

  • Reviewed: 20 December 2023

    8.0
    Great location, good value for short stay.
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 1 night
    • Submitted via mobile

    Tiny rooms. Good for one night for five people. Wouldn’t want to spend more than one night.

    Very clean, good decor, comfortable, great location.

    Stayed in December 2023

  • Reviewed: 19 December 2023

    7.0
    It was good for what we needed it for.
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 4 nights

    The mirror was way too high in the room. The lamp on the table did not work.

    I liked the four beds.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    9.0
    Fabulous stay and great location to base yourself in NY
    • Leisure trip
    • Family with young children
    • Superior Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Neighbours sometimes got a bit rowdy and people were smoking and definitely weed too which was fine as long as you didn’t need to go in and out the corridor. A few plumbing noises which seemed to come from other the use of other apartments.

    Well located in Midtown Koreatown. Quirky accommodation in that a number of different hosts manage different parts but our hosts were exceptional. Very responsive and super helpful. The room was cosy and had a kitchenette and private bathroom but good to have the option of the shared bathroom when we all had to use at the same time!

    Stayed in December 2023

Showing 1 – 25

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