One Central Park West, Upper West Side, New York, NY 10023, United States
#23 of 418 hotels in New York
Guests' ChoiceBased on 674 hotel reviews
8.9Cleanliness
9.2
Comfort
9.4
Location
9.7
Facilities
8.9
Staff
9.2
Value for money
8.1
Free WiFi
9.1
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End of dialog contentReviewed: 28 June 2023
Paige
United StatesNo negatives.
Beautiful property, great location and exceptional staff.
Stayed in June 2023
Reviewed: 26 June 2023
Sławomir
PolandBlisko Central Park.
Stayed in June 2023
Reviewed: 19 June 2023
Sally
United Kingdomwhen asking for help at the reception desk , one particular person was very unhelpful to me
The rooms where super lovely and the majority of the staff where very kind and helpful especially James the doorman
Stayed in June 2023
Reviewed: 12 June 2023
Sylwia
PolandPrice 😉
Everything was super, very friendly staff
Stayed in June 2023
Reviewed: 11 June 2023
Issarang
ThailandNothing
Convenient location Great swimming pool and fitness facility.
Stayed in June 2023
Reviewed: 5 June 2023
Karen
United StatesI wish the bathroom was larger - more room for my toiletries.
It was a great location. It’s close to Lincoln Center, Central Park, the Columbus Center Shops, & Dizzy’s Club.
Stayed in June 2023
Reviewed: 30 May 2023
Marina
United Statesstaff was amazing! great service all around
Stayed in May 2023
Reviewed: 24 May 2023
Jona
Israelpoor Wi-Fi connection
suite, services, cleanest,location
Stayed in May 2023
Reviewed: 23 May 2023
Mark
United StatesNot inexpensive
Best service. Most efficient, knowledgeable, efficient and pleasant staff. Top notch. I've visited NYC many times; staid at many hotels, and : Best NYC location- IMO. Best service/staff- IMO. Fantastic meal at Jean-Georges
Stayed in May 2023
Reviewed: 20 May 2023
Peter
DenmarkWe had to wait a little to long to get into the restaurant for breakfast and dinner
very nice hotel and very good location
Stayed in May 2023
Reviewed: 18 May 2023
Pauline
United KingdomBreakfast room service half an hour late & nobody cared . Complained but the answer was their busy & also receptionist said nothing really to do with the hotel . So be careful people if ordering room service.
Everything the staff were lovely except receptionist on checking out. The lady who kept our room clean was lovely & kept it spotless also the men outside the hotel lovely & friendly . Would still go back but never order room service again.
Stayed in May 2023
Reviewed: 14 May 2023
Pauline
United KingdomNothing
Loved everything the staff are so lovely & the lady who kept our room so clean. Loved the door men so helpful.
Stayed in May 2023
Reviewed: 9 May 2023
Tereza
United Statesnot one thing to complain about 10 /10
staff was wonderful, from chech in to check out all our needs met
Stayed in May 2023
Reviewed: 9 May 2023
Gulashvilidavit
GeorgiaThe renovation is too old, AC too loud
The location was great, and the staff were very friendly
Stayed in March 2023
Reviewed: 1 May 2023
Richard
United StatesBest place and Perfect Location, Services, and Rooms
Stayed in May 2023
Reviewed: 22 April 2023
Maria
GermanyFacilities, Location, great for families
Stayed in April 2023
Reviewed: 20 April 2023
Emilia
BulgariaGreat location, very polite and helpful staff, and the kitchen is a great convenience when you have small children.
Stayed in April 2023
Reviewed: 17 April 2023
Mike
United KingdomAmazing location, super friendly staff, great concierge. Facilities outstanding, service great. Really enjoyed the stay and made to feel very welcome by all the staff.
Stayed in April 2023
Reviewed: 15 April 2023
Yates
United StatesI liked everything about this place!
Stayed in April 2023
Reviewed: 13 April 2023
Sharon
IsraelThe bathroom is a little small but everything else was perfect
the Trump for me is home from home in New York. I have previously stayed many times with my family in the past. Although it is several years since I was last there I remembered some of the staff and they remembered me. I found all of the staff went out of their way to make it a good stay from the front desk, concierge, room maids and gym staff. I arrived on a very early flight but was given an early check in and a beautiful room on a high floor overlooking Central Park. Just the view was worth it. I found it very convenient having a kitchenette in the room. I could go across the road to Whole Foods and cater for myself. I also liked using the gym. I like the area and felt safe there. For me it is the only place to stay in New York
Stayed in April 2023
Reviewed: 8 April 2023
Rebecca
United KingdomThe tv service wasn’t great and everything additional like room service was extremely expensive.
Great city view. Excellent comfy bed. All fixtures and fittings were good quality. Staff were extremely friendly and helpful. Everything we wanted was accommodated for. The location could not be better.
Stayed in April 2023
Reviewed: 4 April 2023
Cynthia
United States1. the bed was not soft enough 2. didn't like the shampoo/conditioner/lotion-should not have perfumes. Highly recommend getting zero% shampoo, conditioner, and skin lotion.
1. my husband loved the gym 2. we loved the location 3. we loved all of the employees!
Stayed in April 2023
Reviewed: 26 March 2023
Marsha
United StatesI would like it if they had a bit more diversity to the in room dining menu
the pool and gym are awesome, the view from my room amazing but best part was the staff, everyone from front desk to housekeeping to spa were just wonderful
Stayed in March 2023
Reviewed: 20 March 2023
Achraf
United StatesStaff was amazing! Everything was super clean and they accommodate you immediately.
Stayed in March 2023
Reviewed: 8 March 2023
Saeed
United Arab EmiratesI thought the lobby would be bigger, and a place to chill and have some coffee
everything looks great, except the lobby
Stayed in March 2023
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