This hotel was advertised as being new in 2023 but it is not so. Many of the shared spaces appear to be remodelled in 2023 but our room was not. The bathroom area is starting to look outdated and the fabric on the beds and seating area are stained. The furniture also looks like it has suffered quite a bit of wear and tear. The cleanliness of the room was not fantastic.

The location is fantastic, nestled amongst nice cafes and restaurants and near Madison Square Park.

Stayed in May 2024

Everything was made to appear like a luxury hotel but if you look underneath, some basic things were subpar. The sheets were very scratchy. The towels were cheap. The service was erratic. We had an amazing breakfast server who remembered our order from one day to the next. On the other hand, when we checked in, they were rude.

The common areas were amazing!

Stayed in May 2024

The pool was still empty and the prices at the bar are quite high. But hey it’s NYC

We loved the room with the great view! The staff was awsome! Of course in Manhattan the rooms are small but it was def. okay and I love the Yoga Mat.

Stayed in May 2024

Sorry, I just disliked the fact that the breakfast included was limited to 2 choices a la carte that repeated everyday.

I loved everything about this hotel. The view is stunning! The room is confortable and with a good size.

Stayed in April 2024

The hotel is being advertised on Booking as having the swimming pool - but we learnt on arrival that it's seasonal and was still shut (late April) - despite some sunny and warm weather. This was disappointing especially because you're charged a 'resort fee' - which is the fee for the facilities of the hotel. It's not extra, it's included in the total you agree on Booking, but it was a bit strange being charged that separately and the only facility that we could really use was the gym. Check in and check out experience, as well as service at breakfast hasn't always been smooth or even friendly - we often felt like we were not wanted or people were doing us a favour and made us feel very uneasy.

Beautiful rooms, spacious and nicely organised, location couldn't be better, view from the rooms was incredible (28th floor). We were given a very lovely corner room and a welcome present as it was our anniversary - this was such a lovely and beautiful touch!

Stayed in April 2024

The beds are okay but too small, we stayed for seven nights, and by the end of our stay, the small beds did not help to get a good rest. We missed a nice lobby or a place to hang out. The bar and the terrace are nice but you can't just hang out there without consuming anything. The quality of the cocktails depended on the barkeeper.

The Virgin Hotel is a very nice place to be. The location is great and the rooms are well equipped and clean. The staff is super friendly and helpful at any time. We enjoyed the view and the friendly atmosphere.

Stayed in April 2024

There was no blackout curtains in room 1803 so had poor sleep

Location, staff esp Chris, Saola.and Nic. Ckean room

Stayed in April 2024

Location was absolutely perfect! The room with corner windows and magnificient views was exquisite.

Stayed in April 2024

Air conditioning has no quiet setting with less fan, so noisy for sleeping with.

Successfully brings the Virgin spirit to a hotel. Great design, attention to detail in the rooms and the service, friendly people, enjoyable common spaces, eclectic without that getting in the way of a relaxing, comfortable stay. A location that works well for both midtown and lower. A nice room to be in. Safely opening windows even at high levels. 'Sea view' room is slightly playfully labelled, as it was sure to be given the location, but you can indeed see the 'sea' around the Statue of Liberty.

Stayed in April 2024

Housekeeping did not refill anything in the room - no coffee capsules, etc after the first night

Good location

Stayed in April 2024

Receptionists were a little impertinent and discourteous, mainly with foreigners.

Location, facilities and overall experience

Stayed in April 2024

Location felt a little sketchy - lots of cannabis shops nearby which made for some challenging conversations with the kids :-0

Great hotel in decent location in Nomad. Rooms are bigger than many in New York, and are stripped to the bare essentials - no excess furniture or gizmos taking up the space - while still being comfortable and stylish. The dressing area layout works very well and the lounge-bed is cosy. On the higher floors, views are superb; we were entranced by the views directly out to the Empire State Building and could see all the way to Times Square.

Stayed in March 2024

I liked the view from our room. We were on the 31st floor, the room was big and the bed was really comfortable.

Stayed in March 2024

The breakfast was so slow, we had to wait 20 minutes to have a seat for 2 days in a row and the ordering process was so slow too. We had to go outside to have breakfast.

Location, design, comfort, services.

Stayed in March 2024

It is not clear that we need to pay the resort fee, this was disappointing for us.

The hotel is amazing, the staff are great and the location is spectacular! They are pet friendly and was great having our dog with us there.

Stayed in March 2024

Didn’t have breakfast

Stayed in March 2024

Not much to say here, only niggles are the restaurant is a bit average, lobby does not represent the hotel and some staff are too cool to even talk. Chap checking me out couldn’t even look at me ?

Go to NYC hotel, rooms comfy, ace views, great location, nice gym and in the summer the outside pool and terrace are a real difference maker.

Stayed in March 2024

Only thing which was an issue was the noise, it is in a very central location so you can hear things like sirens during the night - so if you are a light sleeper not the best of things - and the fridge (while super pretty) makes lots of noise.

Everything! Hotel has an awesome feel, the staff are super friendly, it has an entrepreneurial/community feel to it, the decor is amazing, especially at Everdene bar, had up and close views of the Empire State building so you 100% feel that you are in NYC, beds were super comfy and loved the black-out blinds and lighter curtains as I need pitch-dark rooms to sleep so works perfect. The pasta dish was also exceptional! Bonus plus was that many residents were accompanied by their pets, so was super cool to see them strutting around.

Stayed in March 2024

Not enough hooks in the bathroom for robes and towels.

The room views and cake and card for my birthday 🎉

Stayed in February 2024

Lobby odd. Odd alarm went off at 3am

Location

Stayed in February 2024

Central location, comfortable bed, great scenic views of empire state building and surroundings, Lovely staff. Quick check in process, express check out via smart tv was a nice touch. I would gladly stay here again.

Stayed in January 2024

Bottles of water in room and a bin in kitchen area. Bar closed at 11.30pm which we did not know. Music in lobby would be nice.

We did not have breakfast

Stayed in January 2024

Wish the lobby had more seating / comfortable seating. Free drinks / snacks would be nice

Great light in room - Nice Gym - Good room size and storage for clothes / luggage. Location is great

Stayed in January 2024

Elevator key pad was a pain Bar and restaurant service not great. Seemed like it was their first day on job, slow, and unknowledgese

Rooms, view, vibe, location

Stayed in January 2024