Almost everything is good

modern location and overall interior of the hotel

Stayed in September 2023

Not very accommodating of requests. Elevators were an unfortunate experience. The fridge in my room loudly hummed.

Location was nice, staff was friendly.

Stayed in September 2023

Lack of sound proofing. Some people next door obviously came home from a night out about 2.30 and literally stayed up talking for four hours. They may have been talking loudly but they weren’t shouting and we could hear it all and it was impossible to sleep (it wasn’t the TV). Soho House was exactly the same when it opened in NY. It’s so disappointing to have bad sound proofing in an otherwise excellent new hotel.

Loved the room layout and the rooftop pool.

Stayed in August 2023

I liked everything pretty well. I would return. Would be nice if they told your upfront which days pool is closed.

Very cool and tech forward. Room comfy and good location. Pool was open one day and closed for private event on another. Front desk Staff looks overwhelmed somehow. No help with bags so don’t even ask for it. Food at restaurant just meh but decor unique. Service at restaurant was good.

Stayed in September 2023

We had a bumpy start to our visit with a very rude staff member who checked us in. Whoever the other staff were fantastic. We had the most amazing view of the city and the Empire States Building from our room. The location is excellent. Pool and gym and brilliant. Excellent hotel

Stayed in September 2023

I felt like there was enough staff around on the ground floor to help with questions etc. No doormen/concierge etc. Only reception staff who were always very busy. The lift system was also a little confusing and tardy.

The hotel is beautifully new and the rooms are very comfortable. We had an incredible view of the Empire State Building from our room. The bar is lovely and the breakfast was very nice in the restaurant. Well located for getting around.

Stayed in September 2023

It was a surprice when I got to the Sky Bar. The view the angle is impressive.

Stayed in July 2023

No issues at all.

The check in process was fast a friendly, we got upgraded without even asking for it! Location was very convenient for our itinerary. The room was very well designed and highly functional and comfortable. No extra charges/deposits were requested.

Stayed in August 2023

Took a long time to be acknowledged at Everdene by anyone but the host, like 20 minutes? I waited both outside and inside, and no one even had a “hi, be right with you”. I work in the same industry, so I just tried to be understanding. I had borrowed a menu from a guest so had my order ready, only for them to not have an ingredient for it. I waited another 5-10 minutes while they looked, only for them to apparently forget what they were looking for. They found it and made it (and the drink was great, it was their chartreuse spin on a Rickey) and comped me for the wait. The next evening, I wanted to grab a drink or two while I figured out a late lunch. I ordered a martini and the first glass was unpolished and covered in lipstick. She poured it into a new glass which had a big chip in the rim. I pointed this out, and she noted it and just walked away, so after a few more minutes, I left without ever touching the drink. Disappointing from bartender to bartender as someone who has worked in hotels for half a decade and knows what it’s like to have a hard shift and demanding customer, but I just wanted to be acknowledged semi-quickly and not drink from a dirty or broken glass. I loved my experience at the pool bar though!!

I was traveling for my birthday, and after a particularly horrible experience with Booking.com, I was worried arrival wouldn’t go well either. BUT the front desk upgraded my room for my birthday, the morning barista/bartender gave me a small present and John at the pool was an absolute angel every morning. The location was incredible: the staff knew the area really well and had plenty of recommendations. My boyfriend has raved about the mattress and how well he slept to anyone and everyone, and the PATH train station was just two blocks away so he had an easy time coming to meet me (another point towards location)!

Stayed in August 2023

great location and views; outstanding pool; comfortable bed and excellent room; exceptional service; subway and major sights in walking distance

Stayed in September 2023

Service was a bit slow. We asked for towels and didn’t get them.

We travel 3 people. We reserved a room with two bands. The room was relatively big with enough space.

Stayed in September 2023

Could do with better food offerings for kids.

Wonderful stay, great location- fabulous staff!

Stayed in September 2023

The room felt a little sparse and having the shower and toilet off the central entrance area with frosted doors didn't feel as sophisticated as the rest of the hotel - a bit functional. Not terrible though.

Loved the location - near train, office and central Manhattan. The pool was great to relax by at the start/end of the day. The bar/terrace had a great vibe.

Stayed in September 2023

The beds were new but too soft. The reception staff were not that helpful and friendly. The elevators didn't work all the time.

The hotel was brand new, modern and clean. We were upgraded to a room with an excellent view of the Empire State Building after our check-in was delayed by a few hours. The facilities were great, the pool was small but very cool. The location is very central, it's a bit too close to the Penn Station area which is not great, but a few blocks South is a great location.

Stayed in July 2023

I’m just a bit worried about the rooms are there specific rooms for people with pets ?? As l really don’t want to be staying in a room that a pet has been on a bed or furniture 🤔🤔pets do have fleas not good for people with allergies.

We loved the location of the hotel excellent staff

Stayed in September 2023

The pool wasn’t available the times it was listed and one of the days we were staying, it was closed for a private party.

The rooms, we’re very clean and had all the amenities.

Stayed in July 2023

Our first room had not been cleaned and sheets were dirty.

The room was a lovely size for central NYC and great to be able to separate the bedroom from the other space! Amazing dressing table for getting ready!

Stayed in August 2023

Location

Stayed in July 2023

Lift system & lights overly complicated. I imagine this would be challenging for older customers. Like most of New York there is a smell of cannabis from the street (not the hotels fault) when sitting at the open bar & pool.

Good location close to subway. Beds were extremely comfy. Rooms a good size for a city. Nice bathrooms. Our room had a city view (18th floor). As Virgin members we had a free drink in the bar each day from 4-5pm. Bonus was a small outdoor pool. This was busy in the afternoons.

Stayed in August 2023

We were charged for a meal we never had but after two or three phone calls I was refunded the charge

The room was uniquely designed and clean as well as being brand new. The staff were friendly and the location was great all in all great experience

Stayed in July 2023

When asking for things to be brought to our room, multiple times we had to call and re request the items and wait up to an hour for them. Items like: coffee, creamer, towels, dental kit, new cups. That was disheartening.

It was a chic hotel. I loved the red accents everywhere. I liked the height of my room, the linens and towels were great. I liked the food at Everdene. It was pretty delicious.

Stayed in August 2023

Air conditioning seemed to not come on as often at night despite warm temps. Fridge was stocked so much left little room for our beverages.

Pool and double sinks

Stayed in August 2023

This is a very new hotel so the service wasn’t great sometimes especially when we checked in , the pool can be very crowded with not enough shade The hotel restaurant in the evening is very loud

The room was very comfortable the bed was amazing, very clean very quiet The pool was a big help during really hot days , most hotel workers were nice and trying to help

Stayed in August 2023

Elevators

Great location. The pool and restaurant on the 3rd floor was a great vibe. Walking distance to a ton of great restaurants. Definitely staying here again

Stayed in August 2023

I didn’t like their pool at all, they have 39 floors and only 10 deck chairs with a 2 feet deep pool

I liked their food and service

Stayed in August 2023