on arrival, the check in staff were so casual that it was unprofessional. We had travelled all day and were tired and excited, and it was such a disappointment.

The vibe of the hotel is cool and it is very well located.

Stayed in May 2024

Unfortunately the air conditioning wasn't up and running yet. I was given a fan which helped. Room size was smallish - room with 2 beds - and would have been very tight if there were 2 people in it with all their luggage.

Friendly staff. Nice restaurant.

Stayed in May 2024

Older property so with it still being considered winter - the air conditioner only blew out hot air. Luckily they were able to open our windows and give us fans for sleeping!

Central location in vibrant area

Stayed in April 2024

When we checked in the didn't tell us we couldn't turn on the air conditioning when we left and came back it blew heat the whole time and the room temperature was 86 degrees. They then moved us to another room and said they would comp us for the night on that room but I haven't seen the comp yet.

Staff was very accommodating and nice. We just weren't told ahead of time that there was no air conditioning in the rooms till the 15th of May. Location of the hotel was ideal for the sights we wanted to see.

Stayed in May 2024

Air conditioning not on. room hot during afternoon. had to leave window open all day and night which let noise in. Small room.

Location, Clean, staff, Comfortable bed, good shower

Stayed in May 2024

Rooms are not cleaned every day, only garbage is removed. There are no service elevators so the only two guest elevators are extremely slow and over crowded. When service workers with their carts use the elevators waiting time can be around eight-ten minutes. No help with laggage when needed. Room maintanace is poor; burnt light balbs are not replaced and the air condition is non-functional.

Location is good and breakfast is very good

Stayed in April 2024

Tiny rooms & bathroom. Housekeeping occasionally did not come

Location, comfortable, friendly front desk staff, cosy lobby with cool music, 24/7 desk which was great.

Stayed in April 2024

Room was too hot at night, and the temperature could not really be adjusted.

Stayed in April 2024

A member of the front desk staff was rude when we were trying to check in and the bartender in the hotel's bar/restaurant was very rude when we asked how our hotel credits applied against the bar tab. It was actually embarrassing. As far as the hotel goes, the shower did not drain while you were using it, thought it would drain after you got out. So, you were wasting in water up to your ankles during your shower.

The hotel is very pretty and the room was well appointed. The location in Greenwich Village can't be beat and the restaurant and bar on the ground floor were very good.

Stayed in April 2024

It was hot in the rooms. Being able to open the window helped slightly but not enough as it could only be opened a little bit. Staff was mixed. Some were very pleasant and some were a bit short and rude.

I liked the charm of the hotel. It has a style that is quaint and it offers a more relaxing atmosphere.

Stayed in April 2024

It would be nice to have tea making in the room

Lovely friendly hotel, very pleasant lobby area and great to have live music , nice to have the fire - very welcoming. Good to have drinks and water at reception

Stayed in April 2024

You can't adjust the temperature in room as the heat only is on currently, so your only option for cool air is shutting all off and opening window. I ended up each day with a sore throat from doing this as I have bad allergies. We also were told we could ask for a fan, so we did, but it was never brought to the room. Rooms are much smaller than we are used to in NYC, but they are beautiful and cozy.

Loved the hotel, the location, the front desk staff, restaurant and bar too. We would go to this restaurant even if we weren't staying, it's inviting, beautifully decorated and has a huge skylight in the center. Pics are the view from our window.

Stayed in April 2024

Nothing negative really

Location is excellent, lovely building and decor but strong point are the staff. All friendly, helpful and good at what they do

Stayed in April 2024

The room was quite small…but I guess that’s New York for you!

Lovely hotel with the location being the biggest selling point!

Stayed in April 2024

Bathroom shower was a bit clogged. Big hair wad came out of the drain.

Location!

Stayed in April 2024

Room was very small and water was not draining away from shower tray fast enough leaving a pool of water before end of shower.

Location is excellent. Staff were very kind and helpful. Beautiful interior in reception and restaurant. Breakfast was amazing!!

Stayed in March 2024

Great hotel for a single traveller. Lovely lobby bar with live background music. Good restaurant.

Stayed in March 2024

There was a problem with the air conditioning, the weekend of our stay; however, we were able to crack a window and eventually found the room to be very comfortable.

The hotel is in a great location, on a surprisingly quiet street and has boutique hotel charm We found the staff to be exceptionally courteous, friendly and very helpful. The room was comfortable and clean. On site restaurant was very good.

Stayed in March 2024

All good.

A very lovely hotel for a female travelling alone. A great lobby bar area with live background music. A restaurant which is nice for single diners, couples and small groups. Good food. And very supportive staff when I had a small problem! A particular thank you to the Restaurant Manager and his team.

Stayed in March 2024

The rooms are on the small side( but maybe not for NYC). Also, a little more light in the rooms would help.

Location, convenience, faclilities, staff

Stayed in March 2024

We feel we missed the vibe of a truly customer focussed venue…the front desk and the restaurant booking staff were polite but never really reached out to go the extra yard.

Location…the art deco type architecture…the classic NYC feel.

Stayed in March 2024

Breakfast was excellent and the staff were very helpful. Room was clean and comfortable. Location was good with easy access to public transport.

Stayed in February 2024

Carbon monoxide alarm went off at 4 am by mistake! But hotel compensated appropriately Night staff could have been more helpful and thoughtful (especially during the alarm) Excellent day staff

Stayed in February 2024

The staff lost the food which we had stored in our fridge and were not too friendly. Didn't appreciate the obligatory $20 service/day fee.

Provided us w/ complimentary sparkling wine and dessert

Stayed in January 2024