11 West 37th St, New York, NY 10018, United States
#200 of 418 hotels in New York
Guests' ChoiceBased on 883 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
9.4
Facilities
8.1
Staff
8.9
Value for money
7.9
Free WiFi
8.4
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End of dialog contentReviewed: 16 May 2024
Lucía
MexicoSuitcases didnt fit in the room
Location, friendly staff
Stayed in April 2024
Reviewed: 13 May 2024
Aleksandra
Francebreakfat can be repetitive if staying more than a day, our batroom door would not close, rooms not spacious at all
great location, lovely staff, breakfast included
Stayed in May 2024
Reviewed: 12 May 2024
Cindy
United StatesWhat they say about real estate in nyc is true. Small spaces. Not even enough room in the bathroom for a soap dish next to the sink.
The front desk staff were great
Stayed in May 2024
Reviewed: 9 May 2024
Iida
FinlandBreakfast was pretty poor and the staff at breakfast wasn't very helpful
Cleanliness of the room
Stayed in May 2024
Reviewed: 8 May 2024
Francesca
GermanyThe room is very small. There’s no real closet, just a bar with a couple of hangers.
The location in the Garment District is perfect to walk around in Manhattan or to get anywhere with public transportation, the buffet breakfast included in the room rate gives you enough fuel to start the day and the noise insulation is quite good.
Stayed in May 2024
Reviewed: 6 May 2024
Peter
United StatesRoom size
Location
Stayed in May 2024
Reviewed: 1 May 2024
Yolanda
United StatesNoise from neighboring room
My room
Stayed in April 2024
Reviewed: 27 April 2024
Tracy
United StatesThat there was no parking close by, we got parking ticket when unloading our van and we had paid $17 for 15 minutes, Then we went wound the corner to park at parking garge used by the hotel and they said our minivan would not fit so we had to park over 3 blooks away with no hotle discount. For a king room the room was very small. the bed was right up against the window making it hard to get out of the bed in the dark.
staff was great! breakfast was better than most complementary breakfast in hotels. room was clean and quiet.
Stayed in March 2024
Reviewed: 25 April 2024
Dr
CanadaSmall rooms
Rooms are small but otherwise everything was great. All the staff were nicer than anywhere we’ve been…..maybe it’s the nyc vibe.
Stayed in April 2024
Reviewed: 25 April 2024
Elaine
United StatesThe smell at the lobby, we booked our room with a queen bed and for our surprise was a full bed. I went down to complain with them but they insist the bed was queen and ITS NOT ! The breakfast room is too small. We couldn’t get a table to seat. It’s not a cheap place and I believe they could offer a better service.
Location
Stayed in April 2024
Reviewed: 20 April 2024
Hasan
United StatesLocation is great, and has good breakfast. Rooms are renewed and are all clean.
Stayed in April 2024
Reviewed: 13 April 2024
George
United StatesThe room was tiny - barely enough room for two people. We ordered a queen but the bed was smaller than a queen. The bed was VERY uncomfortable - a foam mattress rather than a real mattress.
Great location. The shower was excellent. The staff was very pleasant. The building security was excellent - card key needed to enter the building and to use the elevator. The buffet breakfast was more than just pastery and coffee. DIscount with hotel validation at local parking garage.
Stayed in April 2024
Reviewed: 11 April 2024
Angela
United KingdomThe breakfast room simply isn’t big enough. We don’t mind waiting in a queue to use the toaster etc, but we had to sit in the lobby twice. People do take their sweet time eating - but maybe a staggered breakfast booking system would work?
Great value for money. Central location but nice and quiet for NYC; ample room size for the three of us (adult family); cleaned everyday unlike other hotels; very helpful and friendly staff; good selection of food at breakfast.
Stayed in April 2024
Reviewed: 10 April 2024
Bernadette
IrelandThe breakfast room was too small and could not cater for the number of guests. We had to stand to eat breakfast one morning.
The location was brilliant close to the heart of mid town. The rooms were adequate and the bed super comfy.Our room was so quiet, loved it.
Stayed in April 2024
Reviewed: 8 April 2024
André
LuxembourgIt's a relatively expensive hotel. The cleaning service is well done when it's done. Don't hesitate to ask for it. The downside is the breakfast: the hours are more suited for businessmen than tourists. The room is cramped and the food is very ordinary. Don't hesitate to complain about it too.
The hotel's location is perfect for exploring Manhattan. Everything is within a 20-minute walk. The room is comfortable, although small. The view is breathtaking.
Stayed in April 2024
Reviewed: 7 April 2024
Dita06
SpainBed was accessible from one side only. My daughter had to climb over me to get off the bed.
Convenient location, comfy bed, simple ròom but small. The bed is only accessible from one side. Not for a couple. I would only stay here again if travelling on my own.
Stayed in April 2024
Reviewed: 6 April 2024
Sachin
IndiaVery small space at breakfast area ,breakfst was not upto mark
Location was near to Time square
Stayed in April 2024
Reviewed: 5 April 2024
Konstantinos
SwedenVery small rooms, very small communal areas for eg. breakfast or lobby area
Central location
Stayed in March 2024
Reviewed: 3 April 2024
Delphine
United KingdomRooms are fairly small if you stay a long time
Breakfast included Beds comfortable
Stayed in March 2024
Reviewed: 2 April 2024
Hansadi
United StatesNYC hotel are anyway overpriced. But nothing else to complain.
Location and cleanliness of the room
Stayed in March 2024
Reviewed: 30 March 2024
Хтось
United Statesit was very difficult to get to the hotel due to heavy traffic . take into account that in addition to the hotel, you will need to pay at least 50 dollars for parking per day, which is located 5 minutes from the hotel. it was difficult to sleep because there was noise from the air conditioning system
the room was clean, the hotel staff is very friendly and always happy to help. breakfast was tasty and varied.
Stayed in March 2024
Reviewed: 25 March 2024
Peter
DenmarkSmall breakfast dinning area
Good location Nice clean rooms Reasonable breakfast choice's Friendly service
Stayed in March 2024
Reviewed: 23 March 2024
Dawn
United Kingdomthe room was very noisy. noise from inside the hotel not outside. the fridge, if a neighbour opened their door it sounded like they were opening mine. I had the air con off but there was still lots of noise from an extraction system or similar breakfast was good but.not enough space for everyone to sit
super clean and well located. staff were very friendly
Stayed in March 2024
Reviewed: 21 March 2024
Victor
BrazilSmall l, simple and quiet room.
Stayed in March 2024
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