The poolside was quite nice. I liked the tropical theme.

Stayed in April 2024

We had a little trouble with the thermostat and the tv. Totally not anything major and no reason to bring it up during our stay. We managed just fine.

Great hotel! Really pretty and very comfortable. The location was excellent and the service was outstanding. We've stayed at several 5 star hotels (in Austin and in other cities) and the service at ZaZa was the best we've experienced.

Stayed in April 2024

The shower would have been better with a bench and a compliment breakfast would have been a nice touch.

Beautifully furnished, very comfortable beds, just a great relaxing stay overall. Loved the shower size, water pressure, and it stayed hot indefinitely!

Stayed in April 2024

Lovely rooftop pool .. very friendly and helpful staff .. good food … great location

Stayed in April 2024

Little tough to get around with all the construction.

Beautiful interior!! Thoughtfully designed. Great restaurant and bar on site. Car service was a real plus to get around town. Staff was primo! Can’t say enough about ZaZa!!

Stayed in March 2024

At this category of hotel and at this price point, the staff should be more helpful and watchful for what guests need. Before arriving at ZaZa, we had been staying in the Texas Hill Country for a few days and we had purchased about case of wine to take home. When we drove up to check in at the ZaZa, the first thing the head bellman said to me is that they wouldn’t allow me to take the wine to my room because the hotel did not allow outside alcohol. What?? I wasn’t going to throw a party in my room. But I certainly wasn’t going to leave the wine in the hot car. Ultimately, once I explained the situation, it was fine and we took the wine to the room. But, that was a less-than-welcoming first greeting. I found the rest of the staff not really engaged with guests. For example, when we checked in, the staff didn’t ask if we needed help with finding restaurants or activities in the area. When we would walk out of the hotel, no one asked if we needed a taxi or directions. As it turns out, the hotel has a van to take guests to nearby places but no one ever told us!

This is a beautiful, artsy hotel in a great location. If you can afford it, get a room with a balcony. The room we stayed in was large and very comfortable. It was an easy walk to great restaurants as well as the trail that runs along Lady Bird Lake (Lake Austin).

Stayed in April 2024

The food at the on site restaurant was mediocre. Cheap bread used on the sandwiches. One of the stalls in the lobby bathroom was left disgusting but I understand you can't help that kind of thing sometimes.

It was a very exceptional property. Gym was great, restaurant on site had great drinks but the food was so-so. Good communication happened with the housekeeping team texting me about when to refresh the room. Location is close to many great restaurants. The sound proofing of the room is great, no outside noise. Cookies available in the afternoon. Bellman asked us if we needed a ride somewhere. Excellent turn down service.

Stayed in April 2024

Noise from local building work

Loved the shuttle service Very friendly staff Super comfy bed

Stayed in March 2024

difficult time getting our room made up. on two consecutive days returned late afternoon to an unmade room.

style, quality, location

Stayed in April 2024

The restaurant in the evening for our Friday night reservation was sorta a bust. But luckily we went back Sunday afternoon for lunch and sat outside and it was lovely.

Everything was so incredible, the staff went out of their way and were so helpful and friendly. I would stay here a million times over if I could. Literally the best location and we easily walked and navigated the area. The spa was fantastic and relaxing, the pool was fun I enjoyed the restaurant during the afternoon.

Stayed in April 2024

We really enjoyed the hotel but just found it a bit pricey. We were there during the eclipse though.

Beautiful hotel. Great staff. Great location.

Stayed in April 2024

Comfortable room and superb facilities. Artwork and ambience were refreshing.

Stayed in April 2024

Not many food options on the property itself, room service closes overnight and for the price of hotel would kind of expect to have more late night food options for hungry travelers.

pool area and bars and restaurants were all fantastic. staff was extremely friendly and helpful. Location was fantastic. Lots of great restaurants and bars to visit near the location. Rooms were very well designed with beautiful artwork all throughout. Prices for the most part were very reasonable based on the quality of the property and the product. 7th floor bar/restaurant area seemed to be a fairly happening location for locals as well as for visitors.

Stayed in April 2024

The swimming pool was too cold to use. Ice cold. No one could actually use it!

Great location. Cool vibe. Very kind /warm staff

Stayed in April 2024

Cocktails at the bar were rather pricey relative to nearby options.

Very comfortable bed/pillows, best in class actually. Very good menu catering to a broad range of tastes. Food at all times was tasty, fresh and well prepared. Service was exemplary. Really liked the availability of morning tea/coffee outside the lifts so we could delay breakfast until brunch.

Stayed in March 2024

It’s like staying in a museum. Absolutely amazing.

Stayed in March 2024

Coffee station on each floor was not fully stocked.

Great location

Stayed in February 2024

Fantastic hotel and crew

Stayed in March 2024

Room, common areas, staff, location! Car service and coffee station on every floor in the mornings!

Stayed in February 2024

Great location and an amazing staff. Everyone we encountered was incredibly friendly!

Stayed in February 2024

There is not a bad thing i could say about this establishment

The entire staff was amazing. I have never had a better experience in a hotel as i did at Hotel Zaza. From Jacob the concierge to Max and Stone the valets and Fidel the bartender we were treated like friends more than guests.

Stayed in February 2024

Nothing really! Wish they had a hot tub as it was too cold to enjoy the pool.

Such a unique, artfully, uniquely Texas decorated hotel. Absolutely loved the vibe, location, snacks/drinks offered AND the free transportation offered around town (especially to and from our concert venue)… made the night so much more enjoyable and safe not having to worry about getting a Lyft or Uber! Beds were so comfy and the best pizza in town is right across the street (DeSano) for a late night snack!

Stayed in November 2023

Very satisfied with the cleanliness of the hotel, the size of the room, the helpfulness of the staff at the front desk all of them during our stay, they even go out of their way to guide you through the places to visit here, Thanks.

Stayed in December 2023

It was a little noisy in the morning but that is because we were downtown and work starts in the morning by some crews. So it was not unusual.

The art work was very unique, everyone that helped us were nice and welcoming. The restaurant was good, and the view of downtown was cool.

Stayed in December 2023