Reviews of Cape Town Marriott Hotel Crystal Towers This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Corner of Century City Boulevard and Rialto Road, Century City, 7441 Cape Town, South Africa
#85 of 205 hotels in Cape Town
Guests' ChoiceReview Score
Based on 1068 hotel reviews
Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
9.2
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Facilities
8.8
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Staff
8.9
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Value for money
8.5
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Free WiFi
8.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: May 19, 2024
Ravindranath
Mauritius1 review“Short and sweet”Toilet and bath arrangements Not veggie friendly
Room Location
Stayed in April 2024
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Reviewed: May 15, 2024
Jillpiroddi
South Africa15 Reviews3 helpful votes“Exceeded expectations and would highly recommend to others.”The room is modern, spacious, exceptionally clean with an amazing comfortable bed. Staff were all brilliant and the breakfast spread catered for everyone. LifeDay Spa is an added bonus offering amazing massages.
Stayed in May 2024
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Reviewed: May 8, 2024
Kaari
Kenya8 Reviews3 helpful votes“Comfortable, relaxed and short”No gym
Location and quality
Stayed in April 2024
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Reviewed: May 7, 2024
Philip
United Kingdom36 Reviews“Enjoyable.”Great location
Quality services
Stayed in April 2024
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Reviewed: April 30, 2024
Aldonia
South Africa1 review“The staff is very nice and always willing to give a helping hand when needed. The food is delicious.”The staff are truly exceptional and always willing to give a helping hand when needed. The food was very delicious and they had great variety when it came to breakfast which was much appreciated. The location is phenomenal and the hotel being connected to the mall was also very great <3
Stayed in March 2024
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Reviewed: April 29, 2024
Cee
Zimbabwe8 Reviews“this was a repeat visit and will repeat again”no complaints
breakfast excellent room very clean bed super comfortable lovely pool area
Stayed in February 2024
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Reviewed: April 28, 2024
Mnonji
Tanzania8 Reviews“Great and secured location, definitely worth staying there.”The hotel should spare toothbrushes and toothpaste!
I liked more spaciousness of the rooms and very clean.
Stayed in April 2024
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Reviewed: April 27, 2024
Didintle
South Africa1 review“It was an unforgettable experience.”I loved everything about my stay. However, more precise and accurate description of the exact room the client will get upon arriving should be provided on all platforms that aid in bookings
The cleanliness, the friendly and helpful staff, the smell, the breakfast. Everything was heavenly.
Stayed in March 2024
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Reviewed: April 21, 2024
Leah
South Africa1 review“Expensive but good”The fragrance items in the bathroom
The scenery
Stayed in April 2024
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Reviewed: April 15, 2024
Sanet
South Africa13 Reviews1 helpful vote“great location. clean and comfortable rooms. lovely breakfast”Reception desk was disappointing. Six people talking to each other behind the reception desk and nobody looking up to assist. eventually 2 were arguing who should assist me.
everything. beautiful
Stayed in February 2024
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Reviewed: April 15, 2024
Sandra
United Kingdom4 Reviews“Central, convenient Hotel.”The toilet did not flush correctly. We hope they have sorted this issue out.
We stayed in the newly renovated 3rd floor rooms which enjoy a new layout but still have a great view. Bed was comfortable and room was very quiet. Breakfast was a little disappointing as the fruit was tasteless but there was plentty of other choices. We had dinner in the on- site restaurant which was good and the Hussar Grill serves fantastic steaks etc. Very convenient to be able to walk to Canal Walk shopping centre. Lovely swimming pool area for suntanning or swimming. Very quick and easy access to the N1 for Cape Town CBD or Paarl or West Coast.
Stayed in March 2024
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Reviewed: April 14, 2024
Michael
St. Helena8 Reviews1 helpful vote“5* equivalent service from a team that feels like family. Highly recommended.”The housekeeping in the bedroom needs some attention by management in order to maintain the superior service we've been used to. For example; still and sparkling water wasn't replenished every day, likewise the complimentary coffee and biscuits and had to be asked for on occasions. This isn't a criticism however it's merely an observation compared to our previous experiences of the hotel.
Everything is always awesome which is why we keep returning to the Crystal Towers Marriott Hotel at Century City. This was our 4th stay and every time it feels like home, with the friendliest staff we've ever encountered, who now greet us like family.
Stayed in April 2024
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Reviewed: April 14, 2024
Hannah
United Kingdom4 Reviews“Amazing stay as always ❤️”Acara bar staff not very attentive when we visited the pool area Everything else was perfect
Everyone was very welcoming, friendly and helpful. Breakfast was lovely with loads of options every morning. Room was spacious with a great view, the bed was very comfy and room always cleaned to a high standard. Concierge/front door staff was super friendly and always went the extra mile. Guest Relations was extremely efficient in booking tours and transport and always kept us up to date.
Stayed in April 2024
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Reviewed: April 6, 2024
Petronella
Namibia6 Reviews“Convenient and comfortable”Location
Stayed in April 2024
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Reviewed: April 2, 2024
Nokuphumula
South Africa1 review“amazingly beautiful home way from home”nothing
breakfast was owesome
Stayed in April 2024
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Reviewed: April 1, 2024
Geetha
South Africa6 Reviews1 helpful voteWonderfulBreakfast very limited. Not appealing.
Everything. Except the breakfast. Very limited.
Stayed in April 2024
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Reviewed: April 1, 2024
Themba
South Africa2 Reviews“It was a pleasant stay… excellent staff very helpful”The renovations… i personally preferred the old stylish look of Crystal Towers
The cleanness
Stayed in March 2024
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Reviewed: March 21, 2024
Nomusa
Zimbabwe8 Reviews“Great hotel. Breakfast buffet has been upgraded.”This is my 3rd stay and will come back again.
Stayed in February 2024
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Reviewed: March 18, 2024
Lilitha
South Africa3 Reviews“Surprisingly good stay”Room service was horrible on my last night.
The view, spacious rooms
Stayed in January 2024
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Reviewed: March 10, 2024
Boneschans
South Africa1 reviewVery GoodCheck in was not good, room was not ready on time, aircon was noisy
Setting, layout of the room, view, food was great, breakfast was awesome
Stayed in March 2024
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Reviewed: March 8, 2024
Quiana
United States of America5 Reviews“Beautiful, safe, clean and wonderful location! The staff were amazing!”Nothing, it was an amazing stay!
Beautiful location. I could see the canal from my window in my room. There is a bridge that connects to the mall where there are a lot of great stores and places to eat. Although the location is a little outside of the city center, the tour guides had no problem picking me up from the hotel and a quick Uber ride to other locations was easy and inexpensive. Great, friendly and helpful staff! The spa was amazing and the rooftop pool and bar is a vibe!
Stayed in March 2024
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Reviewed: March 7, 2024
Riba
South Africa3 ReviewsGoodThe hotel facility had problems with cards to open doors, and the shower was overflooding.
The restaurant and the 2 waiters...
Stayed in February 2024
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Reviewed: March 3, 2024
Salih
United Kingdom108 Reviews16 helpful votes“Definitely stay there if you have something at the convention center”I had work at the convention which is walking distance so the hotel was perfect from the large lobby area to the wonderfully helpful staff. The hotel was extremely clean and comfortable. Nice pool area beautiful bathroom, safe - 10/10
Stayed in February 2024
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Reviewed: February 29, 2024
Lauren
United Kingdom3 Reviews“This hotel is a excellent choice for a stay in South Africa”I didn’t get to spend more time there
The staff and the look and the cleanliness of the property
Stayed in January 2024
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