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  5. Reviews of InnsCape on Castle Hotel

Reviews of InnsCape on Castle Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

53 Castle Street, Cape Town CBD, 8000 Cape Town, South Africa

#177 of 205 hotels in Cape Town

Guests' Choice

Review Score

Based on 908 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.0

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 21, 2024

    7.0
    My stay was jiust for a night so not long enought to make an opinion, also didnt eat from the hotel
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    TV did not have sports channels but one can watch downstairs at the restaurant

    Location in the CBD closer to restaurants and other facilities, spacious room

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Good, we enjoyed our stay
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 5 nights

    good location rooms - good

    Stayed in April 2024

  • Reviewed: May 9, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The noise of the clubs nearby (at night). The sliding gate of the building opposite is quite annoying. Owner to make recommendation that the owner of building opposite should modify the gate to.open smooth and without such noise....

    Coffee''s and sandwiches are good and cheap.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    7.0
    Interesting
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The lift was not working, so I had to take stairs to 3rd floor every time . The beds single beds, so was the bedding . And we were a couple, so the bedding did not do it for us . No Netflix or YouTube only Openview.

    I loved the room was very spaces and bedding very nice so was the pillows and room neat and clean .In the Heart of Town and lots of food places around ,however, the InnsCape breakfast was devine

    Stayed in May 2024

  • Reviewed: April 30, 2024

    8.0
    Comfy, friendly and unique
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator wasn’t working

    The modern style to it

    Stayed in April 2024

  • Reviewed: April 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lift has not been working for awhile. Long way to drag bags

    It was a pleasant environment

    Stayed in March 2024

  • Reviewed: April 24, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I got the worst smelling room. the toilet was smelling bad and the whole room was affected. i had to sleep with windows open on a cold weather. luckily the aircon was working so i didn’t mind that much

    the staff were very friendly

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Great location
    • Business trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 2 nights

    Do not include parking as an amenity if this is not on property.

    Location was great, and staff were very friendly. Everything you need for a quick overnight stay for work. Easy access to main roads to go where you need to in high traffic times.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    Our stay was good. I would definitely recommend the place.
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 8 nights

    Our TV wasn't working for the duration of our stay and in addition to that the team didn't fix our TV. Due to the clubs in the surrounding area we endured extreme noise everyday, but that is obviously beyond the control of the Hotel, but the overall stay and place was good.

    The place was located in a prime area and the place looked great in addition to that the rooms were spacious.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Windows are very dirty and have to close the curtains if you want privacy.

    Very friendly staff .,they give excellent services.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    Overall it was cozy and comfortable stay at hotel
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Presences of limited air circulation in toilet

    The location was fantastic and the room was spacious with freezer and kitchen sink.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    No lift :(

    Close to long street and other main attractions Close to nice restaurants

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    When we booked the room the facilities listed included a fridge and a safe which were not present in the room. Also there was no lift but the guy on reception carried our bags up for us.

    The location was very good, staff were very helpful and friendly and the room was comfortable. The cafe downstairs was good and also showed sports which was good.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The stuff was welcoming, prime location in town with good facilities. Amazing experience.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Luxury Suite
    • Stayed 1 night

    I thought this place was cute. For the reasonable price I paid, it was clean and tidy and the staff were lovely. Not a bad location either.

    Stayed in February 2024

  • Reviewed: March 4, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast Services

    Stayed in March 2024

  • Reviewed: February 19, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Was just one day in Cape Town. Eateries nearby very convenient.

    Stayed in January 2024

  • Reviewed: February 11, 2024

    8.0
    The room was as advertised and I had a great stay
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    I did not like the way I always had to remind about the bathroom essentials that were always not refilled.

    The guy at the reception was very humble and friendly, when I reported about things that are short in my room he sorted the matter quickly and I was satisfied.

    Stayed in January 2024

  • Reviewed: February 10, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 28 nights
    • Submitted from a mobile device

    Noise from road and clubs Noise from lift Plumbing need attention Occasional Noise from adjoining room

    Good staff Good bed Good shower Good coffee Good clean room Good manager

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Had a lovely stay at Innscape
    • Leisure trip
    • Solo traveler
    • Suite with Balcony
    • Stayed 21 nights

    Innscape is a 3 star facility in CPT CBD, approx 30 mins drive from CPT Airport. Not your usual hotel, its a place with a style of its own, the raw NYC loft type of style. Either you like it or not. I loved it. Its an old quirky building with a noisy elevator, dripping from pipes etc. single glased windows which will not keep out weather or street noises as Long Street is just around the corner. You need to bring your earplugs when you choose to stay in the CBD. I stayed in the penthouse (503) which is indeed a huge room, with a comfy bed (can I suggest some lights by the bed?), telly, aircon, fridge, kettle & microwawe. The big balcony was a HUGE plus for me. Some days you will be provided with coffee, sugar & creamer and a bottle of water. Wifi is wobbly and you need to log in often. Bathroom small and very dark, showercubicle good size, weak waterpressure and it takes some time for the water to flush out- remember you are in an old building. What I will point out is that bathroom & room needs a good cleaning. I did not include breakfast but I had quite some sandwitches, coffes and juices in the cafe which fits the style of the hotel, open until 3pm. Reception is staffed 24/7 and I am sure you can get cold drinks there after 3PM if needed. I want to thank ALL staff at the hotel for making me feel welcome, I did not meet anything else than kindness, smiles & helpfullness. I would stay again

    Innscape is a 3 star facility in CPT CBD, approx 30 mins drive from CPT Airport. Not your usual hotel, its a place with a style of its own, the raw NYC loft type of style. Either you like it or not. I loved it. Its an old quirky building with a noisy elevator, dripping from pipes etc. single glased windows which will not keep out weather or street noises as Long Street is just around the corner. You need to bring your earplugs when you choose to stay in the CBD. I stayed in the penthouse (503) which is indeed a huge room, with a comfy bed (can I suggest some lights by the bed?), telly, aircon, fridge, kettle & microwawe. The big balcony was a HUGE plus for me. Some days you will be provided with coffee, sugar & creamer and a bottle of water. Wifi is wobbly and you need to log in often. Bathroom small and very dark, showercubicle good size, weak waterpressure and it takes some time for the water to flush out- remember you are in an old building. What I will point out is that bathroom & room needs a good cleaning. I did not include breakfast but I had quite some sandwitches, coffes and juices in the cafe which fits the style of the hotel, open until 3pm. Reception is staffed 24/7 and I am sure you can get cold drinks there after 3PM if needed. I want to thank ALL staff at the hotel for making me feel welcome, I did not meet anything else than kindness, smiles & helpfullness. I would stay again

    Stayed in February 2024

  • Reviewed: February 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Near shops

    Stayed in February 2024

  • Reviewed: January 18, 2024

    6.0
    Pleasant, but if the house keeping was up to standard, it would have been more pleasant.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night

    The reception staff had an attitude when I called him to come and show me if the door room with the entry card was safe at night. I was not sure if it could be opened from the outside with spare entry card. The old lift was scary. The room had a smell, and the curtains were not washed in a while. But overall not a bad stay..

    The Room was clean and comfortable. The location was very central, and I could walk or catch an Uber to where I wanted to go to. The mini fridge was nice to put in drinks and snacks

    Stayed in January 2024

  • Reviewed: January 12, 2024

    7.0
    Very good
    • Leisure trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    very friendly owners, clean and safe atmosphere, great breakfast.

    Stayed in December 2023

  • Reviewed: January 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The shower was like blocked or something like that. Water took time to go down the drain and it was useless to put on flops. The bed mattresses were not comfortable, could feel as if they just put the sheet on top of the strings. We don't get the key for the main entrance of the hotel, so we were struggling when we come back late at night we had to wait outside waiting for miracle to happen, the receptionist was upstairs and there was no one to help until he came downstairs that's when he opened for us.

    The bedding sheets were clean and changed daily with clean towels. The place it's un the heart of Cape Town thus very close to most attractions. ie could walk to waterfront, colored houses, district 6 museum, taxis, busses, trains and many different shopping centers and malls. Located at long street thus very safe to walk even at the middle of the night. The staff were friendly and even let us check in before time and also kept our bags when we checked out as our flight was leaving late in the afternoon. Breakfast very affordable and enough to keep you the whole day. MOST IMPORTANTLY, THERE IS NO NOISE IN THE HOTEL AS IF WE WERE IN OUR OWN HOUSE WITHOUT NEIGHBORS

    Stayed in January 2024

Showing 1 - 25

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