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The Lake is a good activity based location. Seeing the wildlife like Kangaroos etc roaming around. Disliked · Breakfast was just average, nothing that stood out, apart from the malfunctioning Coffee machines. For the price point i expected a lot more selection. Staff are clearly not trained in customer service, their engagement with customers is at times awkward and rude. Dinner was average and some of the menu items were not available two nights in a row. The room was small and only had a small fridge with only a small milk container and no freezer or ice maker. Room service was ok but no drink selections, you have to go to the bar, defeats the whole concept of room service. The Bar is on both sides (Outdoor and Lobby) yet if you are with friends in the Lobby, trying to get a staff member to come to the other side is oh so inconvenient for them...Water dispensers are always empty, nothing is proactively monitored, ad hoc case by case when customers complain or ask. Equipment for sailing and kayaking were disgusting, smelly and just worn through, again not impressed with this set up. Swimming pool is far too small for the number of guests in the resort. Mini Golf on the outside lawn, really, have some imagination and make this into a fun kids activity and actually obstacles like all other Mini golf locations in QLD, with the option of indoors. Games room, again far too small for the number of kids with guests. Equipment in the games room was mostly broken and in poor condition. The Lily's restaurant has been closed for nearly 3 years and yet is still advertised as the 2nd restaurant, not impressed. Will not stay here again.

Resort is in a lovely location with beautifully maintained lawns and gardens surrounding a tranquil lagoon setting however the resort itself and accomodation is dated and desperately needs a facelift to make it more modern and welcoming.

The pool area and the lagoon were great for adults and kids. Beach is a short walk away. Rooms were clean and comfortable but could do with a little revamp. The breakfast was good with lots of variety but there is only one restaurant in the resort, so it got a little boring.

No showers in room . Two flights of stairs to climb .No light in room . Reception never answered the phone. But only once. One bar staff was rude!. And walked back to the room were very dark at night.

When advertised of operations ie restaurant and bar and closing early is not appropriate when the stated time of closing should remain and not close any earlier Front desk operations were not informative and lacked experience

Older than the photos show. Big money for a three star hotel feel. Expected more for the price. Needs more pools. So many rooms and guest and only one average size pool. Waited ages for a chair by the pool.