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Location, price, easy check in & out

Location, modern furniture, cozy room atmosphere and cozy overall, great and efficient layout, with everything you need, nice window view within a sufficient room size. Good breakfast and the bar in the evening is so nice. Wonderful lobby and welcoming area. Overall excellent quality / location / price ratio. Staff were extremely welcoming and very helpful.

Reception staff were warm and friendly super service

Their cleaning , the room and the dining

Location great for central Plymouth and the hoe. Large room ,beautiful new bathroom. Excellent breakfast.

Always faithful to the Grosvenor. It’s our 3rd stay here, always at the same time of the year and we ´ll keep coming back because the staff is very friendly (Hi Debbie), there ´s a car park and the hotel is so well situated near the Hoe and the ferries.

Romantic, spacious and comfortable suite of rooms in an historic building in the always fascinating Royal William Yard. Plus an excellent gluten-free breakfast, that I could really enjoy (I have coeliac disease), and many GF choices on the lunch and dinner menu

I had to stay for 2 wks with my dog while my husband was in hospital. It was the lovely friendly Staff that made my stay. They were not only friendly to me and my dog but also asked after my husband. Every evening I would sit in the cosy sitting area with sofas and my dog was welcome as well as in the bar/restaurant area. The room is not large but very comfortable and the bed was comfy as well. I stayed in January but the room was always warm enough. I ate in the Hotel every evening and the food is very good., maybe not the sort of food for a diet, but hearty comfort food and a delicious sticky toffee pudding! The rooms are in a separate building right next to Reception and Bar/Restaurant but I found that much easier with the dog as I could take her straight from the car parked in front of the room. I would definitely stay again.

The staff were brilliant, especially Martina on reception. She was extremely professional, welcoming and kind. She made our short stay a pleasure. Thank you Martina.

it was a quiet and peaceful place. the staff were accommodating. the waiting staff were loverly. close proximity to town loverly views. the room was an upgrade and just warm and friendly. would returen.

the staff were superb, a total credit to the venue. the hotel was spotlessly clean and the gym/pool/spa combo was brilliant. kids loved it and want to go back.....

Very clean room and friendly staff

The staff were very helpful in every way. Had good laughs with them.

location, spacious rooms, and value for money

So friendly, so well looked after

A good location, the parking can be tricky but everything about the craft house was excellent.

Great experience at such an old and historic building... really close to all areas like 10-15 min walking distance... breakfast was nice... the room was big and lots of coffee and tea in the room. Maybe I was too tired but this was the one of the most comfortable bed and pillows. Bathroom is also large one... All good...

Really impressed with the room

The hotel was comfortably, and the owners were very friendly and welcoming.