Damage Policy Notice
Please note that by booking this property on Booking.com, you agree to the following Damage Policy:
-
You must keep the property and its content(s), including all furniture, electronic equipments, fixtures, fittings and effects in, on or at the Property in the same state of repair as at the start of the stay, and shall leave the Property in the same state of cleanliness and general order in which it was found when you arrived.
-
You are also responsible for the safekeeping of the Property and its contents, therefore you must remember, among others, to lock all doors and windows, and ensure that the Property is safe upon your departure.
-
You will be responsible to reimburse Booking.com on behalf of the Property for all damage(s), breakages or loss(es) caused to the Property by you and/or the rest of your guest(s).
-
Where any breakages, damage(s) or loss(es) occur, You should report it firsthand to the Property (as soon as reasonably practicable, but always before checkout), and request the Property to initiate a claim through the Booking.com platform, under your reservation number.
-
Partners will be able to request a damage fee from you for any damage(s), breakage(s) and loss(es) made to the property and its contents (as defined above) up to 14 days after the end of your stay.
-
The Property will initiate a claim through the Booking.com platform. Once completed by the Property and received by Booking.com, we will communicate the claim to you, for potential comments, agreement or disagreement:
-
If you agree with the claim, then Booking.com will charge you the agreed amount, following the provision of your payment details and upon your consent. Please note that the Property will not in any case be allowed to charge You directly of the Damage Fee(s) agreed between you and the Property, and only Booking.com (on behalf of the Property), and upon your consent, will be able to charge you for the agreed Damage Fee(s).
-
If you reject a claim and Booking.com deems your rejection valid, then we will close the claim and no Damage Fee will be charged.
Please note that during the entire process, Booking.com will only be an intermediary between the Property and You, and there cannot in any way be held responsible or liable, and will only intervene if no agreement is reached between the Property and You.
This Damage Policy does not include:
-
general cleaning, ordinary wear and tear, theft of cash and securities, and non-physical damages like smoking fines and breaking House Rules,
-
any type of bodily injury or proprietary damage to your (and your guest(s)) personal belongings or others, any kind of criminal activities, secondary/consequential loss, third party liability,
for which the Property could seek damage fees outside of this Damage Policy.
It also does not cover any damages that might be caused by an event of force majeure.