Wheelchair Assistance at Airports: How Does It Work, and How Do You Arrange It?

Allow at least an hour of extra time when scheduling flights or layovers; when YOU need assistance is not necessarily when assistance is available. Bring your patience, snacks, and cash for tips when utilizing airport accessibility services.

In the Spring of 2021, my extended family decided to meet in Nashville for my mom’s 80th birthday celebration. None of us had ever been to Nashville, Tennessee, and we were ready to explore.

We landed at the airport anticipating our celebration, but when we walked to the luggage claim, it became clear that my mom was already worn out, and the car rental desk was still quite a distance from the baggage claim. We were able to get a wheelchair for her, but juggling all the luggage was the next task requiring a coordinated effort. In the future, we needed to find a cart, ask for help from a porter, or bring less stuff!

I anticipated things would be more straightforward on my next solo trip since I was traveling alone. However, I was shocked when I was checking in for my flight. It was my first time in the brand-new Salt Lake City terminal, and I thought I had overheard the agent say it was a 22-minute walk to the gate. When it was my turn, I asked if that was a joke. The agent told me it was a one-mile walk from the check-in desk to that gate. There will be a tram to the other terminal in the future, but it still needs to be built. There are people-movers and carts, but it’s quite far.

Airline travel requires patience but can also often require significant physical stamina. There’s no way my mom could walk a mile in an airport. Navigating through the airport to find your gate, arrive on time, and maneuver through crowded terminals can be hard on anyone. If you have physical issues, it can feel (and be) impossible. My mom tried to make it on her own in Nashville, but we learned wheelchair assistance in the airport is necessary when she travels.

Wheelchair assistance at airports: how does it work, and how do you arrange it?

How do you pre-book and access wheelchair assistance at airports?

From check-in to boarding, you can reserve free wheelchair assistance for every stage of your trip. One essential step for accessible travel is arranging for assistance in advance. Airports offer specialized services for passengers with disabilities, including wheelchair assistance. Arrangements can be made through the airline when booking and in the app for check-in, as well as through an airport's accessibility services.

Upon arrival at the airport, ask airport staff how to receive assistance with your reservation and detail any specific needs, such as assistance with luggage or navigating through security.

How does airport security work if you have a disability?

While waiting for your wheelchair or cart, there should be a nearby seating area or bench for your comfort. Then, airport personnel will arrive to escort you through the various checkpoints and terminals. You might want to stop at an accessible restroom and attend to personal needs before arriving at your gate.

Airport staff will guide you through the maze of checkpoints and queues, expediting the process and ensuring that you reach your destination on time. We’ve found that their patience and professionalism make all the difference, turning what could be a daunting experience into a manageable one.

Are you expected to tip wheelchair assistance at airports?

People always ask how much to tip the wheelchair attendant at the airport. Similar to a porter helping with bags in the airport, the hotel, or a waiter in a restaurant, tips are not required but always appreciated. Tips range from $5 for a short trip to a nearby gate to $20 for a rush through a large airport to make the next flight with wheelchair and luggage assistance. My dad often tips the person who helps us $10. As with any interaction, if you've received stellar assistance, write to the airport and let them know in detail and with the name of the person who helped. It makes a difference.

When traveling, use the travel F word–FLEXIBLE. Plan for extra time to get through to your gate, expect things to change, and bring your patience and perseverance. With the right support and assistance, overcoming physical obstacles and embracing the adventure of travel is possible. My family is filled with gratitude for the assistance received, allowing us to continue to travel together easily.

FAQs about wheelchair assistance at airports

When should I arrive at the airport if I'm using wheelchair assistance?

We've learned the importance of arriving early at the airport. This gives us extra time to navigate the airport, go through security, and reach the boarding gate without feeling rushed. Arriving early can make the journey feel more relaxed and enjoyable.

Dr Jessie Voigts, the founder of Wandering Educators, who has been traveling for over 35 years with physical disabilities, offers some additional tips for travelers with disabilities. She notes, “Allow at least an hour of extra time when scheduling flights or layovers; when YOU need assistance is not necessarily when assistance is available. Bring your patience, snacks, and cash for tips when utilizing airport accessibility services. The staff do their best to ensure you have a seamless journey to the gate. They are the airports’ unsung heroes."

Do I have to pay for wheelchair assistance at airports?

Airlines and airports are legally required to offer accommodations. It’s essential to know your rights regarding accessibility as passengers with disabilities. I've familiarized myself with regulations like the Air Carrier Access Act, ensuring we receive the needed assistance. Knowing our rights gives us confidence and peace of mind while traveling. Staying informed about flight status, gate changes, and boarding announcements is crucial. There will always be changes, but learning to be patient and roll with them is good.

What do I do if I want to bring my own wheelchair when flying?

Recently, we went on a family trip to Las Vegas and chose to bring my mom's wheelchair with us. Contact your airline in advance and fill out the necessary information. The airline will ask you about the dimensions of your chair so that it can be prepared to assist you on your journey.

What types of airport assistance services are offered?

When we travel, we always utilize the airport's assistance services. This often includes wheelchair or cart escorts, priority boarding, and help with our luggage. We request this assistance when we purchase our tickets to make our journey smoother and again at the airline check-in counter. Ensuring necessary arrangements (such as wheelchair assistance and accessible seating) are in place helps alleviate stress and pain during travel.

Should I tell the airline staff about my special needs?

Whenever we travel, I communicate our needs clearly to airline staff and airport personnel. Whether we're requesting assistance or explaining any special requirements, clear communication is key to ensuring a smooth journey for my family. If you have metal implants like a hip replacement like my dad, a pacemaker like my college friend or can’t stand to go through security, be sure to notify the TSA officer you are working with so that they can accommodate you.

As we have learned along the way, our family's travel experiences with a wheelchair have become much more manageable and enjoyable. I hope yours will, too, by following these personalized tips.