Get the celebrity treatment with world-class service at Quay West Suites Melbourne

Surrounded by shops and restaurants in Melbourne CBD, this 5-star hotel offers spacious suites with LCD TVs, balconies, and panoramic views over Yarra River. Melbourne’s Southbank Promenade and tram station are 200 metres away. Quay West Suites Melbourne provides suites that include fully equipped kitchens or kitchenettes, dining areas, and a furnished balcony. Guests can enjoy using the 15-metre indoor lap pool, spa, sauna, and fitness center. Meals and drinks are served indoors or outdoors on a spacious terrace at the hotel’s Jarrah Restaurant & Bar. The menu features seasonal specialities such as fresh local seafood, light pasta, simple grills and steaks. Quay West Suites is a short walk from the Melbourne Arts Precinct, Eureka Skydeck, Melbourne Aquarium, Federation Square, and Victorian Arts Centre. Flinders Street Railway Station is a convenient 10-minute walk from the property.

Distance in property description is calculated using © OpenStreetMap

Accor, Quay West
Hotel chain/brand

Property highlights

    • Situated in the real heart of Melbourne, this hotel has an excellent location score of 9.7

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Continental, American, Buffet

    • Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
and
1 large double bed
1 extra-large double bed
and
1 large double bed
1 extra-large double bed
2 single beds
or
1 large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
1 extra-large double bed
Bedroom 3
2 single beds
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Sustainability

This property has 1 third-party sustainability certification.
  • Ecotourism Australia Sustainable Tourism Certification
    Ecotourism Australia Sustainable Tourism Certification

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Amanda
    Australia Australia
    Size of the property and proximity to everything we wanted to do
  • Boon
    Singapore Singapore
    Clean and modern. Near city centre and train station
  • Kylie
    Australia Australia
    Great location, fabulous staff. Rooms are renovated and lovely
  • Nassis
    Australia Australia
    Excellent selection for breakfast, great location close to sporting arenas
  • Christine
    Australia Australia
    The location was perfect for easy walking to the city, concert hall and art gallery. The staff were friendly and helpful. The swimming pool and spa were a god send after hours of walking each day.
  • T
    Australia Australia
    Checking in and out was quick. The staff were very helpful, the room was very clean, private and spacious. Thoroughly enjoyed the pool and spa, and breakfast was lovely.
  • Mcclintock
    Australia Australia
    Fantastic location..room was clean , spacious and modern. Staff were polite ,efficient and very friendly .wonderful facilities and breakfast was excellent . Will definitely stay again.
  • Loretta
    Australia Australia
    Great location on the river, so close to the city yet felt far enough away. Breakfast was fine, except for the scrambled eggs which were very runny.
  • Robert
    Australia Australia
    Great location Room was serviced daily Staff were friendly during entire week
  • Kerryn
    New Zealand New Zealand
    Great location on the south bank of the Yarra. Walk out the front door and you have various shops, walks and access to public transport. The markets were on the south bank on Sunday. The room was spacious and comfortable and we were upgraded to...

Hotel surroundings

Restaurants

1 restaurant on site
  • Jarrah Bar & Terrace
    • Cuisine
      Australian
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Gluten-free

Facilities of Quay West Suites Melbourne

Great facilities! Review score, 9.2

Most popular facilities

  • Indoor swimming pool
  • Private parking
  • Free WiFi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Additional bathroom
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 2 metres)

View

  • View

Outdoors

  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Patio
  • Balcony
  • Terrace

Kitchen

  • Children's high chair
  • Coffee machine
  • Cleaning products
  • Toaster
  • Kitchenware
  • Electric kettle
  • Microwave
  • Refrigerator

Room Amenities

  • Socket near the bed

Activities

  • Golf course (within 3 km)
    Additional charge

Living Area

  • Seating Area

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in the rooms and is free of charge.

Parking
Private parking is possible on site (reservation is not needed) and costs AUD 35 per day.

  • Parking garage
  • Accessible parking

Reception services

  • Invoice provided
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Car hire
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Upper floors accessible by elevator

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Heated pool
  • Salt-water pool
  • Pool/beach towels

Wellness

  • Fitness
  • Steam room
  • Hot tub/Jacuzzi
  • Fitness centre

Languages spoken

  • German
  • Greek
  • English
  • Spanish
  • French
  • Hindi
  • Indonesian
  • Italian
  • Korean
  • Macedonian
  • Maltese
  • Polish
  • Serbian
  • Thai
  • Vietnamese
  • Chinese

House rules

Quay West Suites Melbourne takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of AUD 100 is required on arrival. That's about £47. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubEftposUnionPay credit cardBankcard Cash is not accepted

The fine print

Need-to-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Quay West Suites Melbourne in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Quay West Suites Melbourne