Four Seasons Hotel Hangzhou at West Lake
Four Seasons Hotel Hangzhou at West Lake
- Lake view
- Garden
- Swimming pool
- Free Wifi
- Terrace
- Balcony
- Bathtub
- Air conditioning
- 24-hour front desk
- Key card access
Sitting in the northwest corner of the alluring West Lake, Four Seasons Hotel Hangzhou at West Lake features views of traditional Chinese gardens from most units. Four Seasons Hotel Hangzhou at West Lake is around a 10-minute walk from West Lake Impression show theater. It is around a 20-minute drive from Hangzhou Railway Station and around a 50-minute drive from Hangzhou Xiaoshan International Airport. Rooms are decorated with satin embroidery on which traditional Chinese flowers and birds are painted. Fitted with carpeted floor, all soundproofed rooms come with an easy chair, a sofa, writing desk, side table and a flat-screen TV. The private bathroom has a bathtub, a separate glass shower stall with a rainshower and a large basin vanity with television. The property offers an indoor pool, meeting and banquet facilities, spa and wellness facilities and WiFi in all rooms and dining areas. The property’s concierge team helps guests to organize excursions with ticketing services. Luggage storage and currency exchange can be found at the 24-hour reception. For family with children, a playground and babysitting services are provided for guests’ convenience. After a long journey, relaxing on the sun terrace is a nice choice. For those who wish to explore the city by themselves, bikes are available. Dining options are available at the 2 on-site restaurants. Jin Sha serves Hangzhou, Shanghai and Cantonese food, while WLB serves continental cuisine. Afternoon tea and cocktails can be enjoyed in the lobby lounge.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- Indoor swimming pool
- Free Wifi
- Family rooms
- Fitness center
- Spa
- Non-smoking rooms
- Restaurant
- Terrace
- Bar
- Breakfast
Guest reviews
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Guests who stayed here loved
- Salama
Oman“The property is exceptional, staff are fabulous and very helpful especial Lulu and the front desk staff. Breakfast was fantastic.” - Elena
United Arab Emirates“This was one of the best experiences I’ve ever had. The facility is stunning, featuring beautiful spaces, an exceptional garden, and plenty of spots to relax and enjoy.” - Abdulaziz
Saudi Arabia“Staff staff staff all of them nice helpful , I can mention Lu Lu she is special, breakfast staff very nice ..” - Yijie
Canada“Serene tranquility. This is the place in Hangzhou to regroup and refuel yourself.” 
Kansala
Thailand“The staff here bent over backwards to fulfil my needs. I lost my wallet in Xi'An and thks to Jenny & Alex, they helped communicating to the local police for me. The room was just brilliant! Their indoor pool was super cool! The food...”- Yong
Taiwan“Location near west lake. Room has a garden, very nice! A variety of pillows to choose from, I got to choose my favorite Latex pillow.” - Jl
China“Very nice location, so beautiful nearby the West Lake. Excellent service from Check-in to Check-out. A terrific travel brought us lots of joys and happiness. Thank you Ms. Cherry and Ms. Penny for all you have done for us. Thank you, Four Seasons!” - Minxuan United Arab Emirates“Not much to say, Four Seasons is the leading hotel brand for a reason. Everything was perfect as expected. Plus the hotel grounds is simply amazing.”
Terry
Hong Kong“Great guest service. Best location to visit West Lake. Very comfortable room. Great decor.”- Anna
Australia“This is a beautiful hotel away from the hustle and bustle of the main area. The drawback to this is you are stuck in traffic all the time to get anywhere. The staff are all very kind and welcoming. Amber and Lulu were especially helpful. The...”
Hotel area info
Restaurants1 Restaurant On Site
- Jin Sha
- CuisineCantonese • Chinese
- Open forLunch • Dinner
- AmbienceTraditional
- Dietary optionsVegetarian
Amenities of Four Seasons Hotel Hangzhou at West LakeGreat facilities! Review score, 9.5
Most popular amenities
- Indoor swimming pool
- Free Wifi
- Family rooms
- Fitness center
- Spa
- Non-smoking rooms
- Restaurant
- Terrace
- Bar
- Breakfast
Outdoors
- Sun deck
- Terrace
- Garden
Activities
- Bicycle rental
- Tour or class about local cultureAdditional charge
- Bike tours
- Cycling
- Game room
Food & Drink
- Fruit
- Kids' mealsAdditional charge
- Breakfast in the room
- Bar
InternetWifi is available in the rooms and is free of charge.
ParkingNo parking available.
Front Desk Services
- Lockers
- Private check-in/out
- Concierge
- ATM on site
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
Entertainment & Family Services
- Outdoor play equipment for kids
- Babysitting/Child servicesAdditional charge
Cleaning Services
- Daily housekeeping
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business Facilities
- Fax/PhotocopyingAdditional charge
- Business centerAdditional charge
- Meeting/Banquet facilitiesAdditional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safe
General
- Designated smoking area
- Air conditioning
- Heating
- Car rental
- Soundproof rooms
- Elevator
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
- Room service
Indoor swimming poolFree!
- Open all year
- All ages welcome
- Pool with view
- Heated pool
- Shallow end
- Pool/Beach towels
- Pool bar
- Beach chairs/Loungers
- Beach umbrellas
Spa
- Locker rooms
- Fitness
- Full-body massage
- Foot massage
- Spa/Wellness packages
- Spa lounge/Relaxation area
- Spa facilities
- Body treatments
- Hair treatments
- Facial treatments
- Beauty services
- Beach chairs/Loungers
- Hot tub/Jacuzzi
- MassageAdditional charge
- SpaAdditional charge
- Fitness center
Languages Spoken
- English
- French
- Cantonese
- Chinese
House rulesFour Seasons Hotel Hangzhou at West Lake takes special requests – add in the next step!
Child policies
Children of all ages are welcome.
Children 18 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
The fine printMust-know information for guests at this property
The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programing.
The property offers free premium internet access in all guest rooms starting from 1 July 2021.
Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.
Please inform Four Seasons Hotel Hangzhou at West Lake of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
