Get the celebrity treatment with world-class service at Iberostar Heritage Grand Mencey

This stylish, urban hotel with a spa is located in a colonial-style building. Iberostar Heritage Grand Mencey offers spacious rooms equipped with a flat-screen TV. Free high speed WiFi is available throughout. Iberostar’s smart rooms feature hardwood floors and a modern décor. In-room amenities include satellite TV and a mini bar. Some rooms have a balcony with city views and a private bathroom including a bathrobe, slippers and a hairdryer. Los Menceyes restaurant at Iberostar Heritage Grand Mencey serves a variety of local dishes. It is open for breakfast and dinner. Guests can also relax in the hotel’s Bar Casino or in the lobby bar. The hotel is situated in a quiet residential area, just 50 metres from García Sanabria Park. It is just 5 minutes’ drive from the ferry port with regular crossings to the other islands. Tenerife North Airport is 14 km away. There are several bus stops within 5 minutes’ walk of the hotel. Private parking is available at a location nearby for an additional cost.

Distance in property description is calculated using © OpenStreetMap

Iberostar The Grand Collection
Hotel chain/brand
Iberostar The Grand Collection

Property highlights

    • Situated in the best rated area in Santa Cruz de Tenerife, this hotel has an excellent location score of 9.2

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Buffet

    • Parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
or
2 single beds
1 double bed
or
2 single beds
1 double bed
or
2 single beds
1 large double bed
1 double bed
or
2 single beds
1 extra-large double bed
1 extra-large double bed
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Sustainability

This property has 1 third-party sustainability certification.
  • EarthCheck Certified
    EarthCheck Certified

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Phillips
    Spain Spain
    Complimentary bottle of bubbly on our anniversary. Much appreciated
  • Catriona
    United Kingdom United Kingdom
    The hotel was lovely and the swimming pool great. The staff were really friendly. It was right on the sea front in the centre of town so ideal for being able to explore.
  • Günel
    France France
    The hotels outside and pool area is very modern and beautiful but the rooms are a bit old fashioned.
  • Victor
    United Kingdom United Kingdom
    All the staff were exceptionally friendly, polite and helpful, especially Rosa at reception. The building and grounds are stunning, with a nod to classic Spanish design - hands down the most beautiful hotel we've stayed in. The spa facilities were...
  • Iva
    Croatia Croatia
    Very nice hotel with great facilities! The Staff of the hotel was very friendly to our kid, especially Sheila at the restaurant!
  • Christopher
    United Kingdom United Kingdom
    Incredible spacious room, with a wide choice of options to cater for all. Hand sanitiser available and very clean. staff exceptional and ready to help. Noth option to eat indoors and outdoors.
  • Len
    United Kingdom United Kingdom
    Buffet breakfast first class staff friendly and helpful provided excellent service
  • David
    United Kingdom United Kingdom
    Excellent breakfast with good choice of buffet items and food cooked to order. Pleasant setting, with outside tables available.
  • Joumana
    United Kingdom United Kingdom
    The property was very clean and very convenient location. Had excellent breakfast and the pool restaurant was very good. Also the SPA facilities were amazing.
  • Justin
    United Kingdom United Kingdom
    We love everything about this hotel. It is the fourth time we have stayed here and can't wait to go back. The rooms are amazing. The breakfasts are amazing. This time we went half board and the evening meal were also amazing.

Hotel surroundings

Restaurants

4 restaurants on site
  • Los Laureles Restaurant
    • Cuisine
      Mediterranean • Seafood • Spanish • Local
    • Open for
      Lunch
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegan • Gluten-free
  • Papa Negra Restaurant
    • Cuisine
      Spanish • Local • International
    • Open for
      Dinner
    • Ambiance
      Modern • Romantic
    • Dietary options
      Vegan • Gluten-free
  • Los Menceyes Restaurante
    • Cuisine
      Spanish • Local • International
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly • Traditional • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Restaurante a la carta Kon·Tiki
    • Cuisine
      Mexican
    • Open for
      Lunch
    • Ambiance
      Modern

Facilities of Iberostar Heritage Grand Mencey

Great facilities! Review score, 9.1

Most popular facilities

  • 2 swimming pools
  • Parking on site
  • Free WiFi
  • Spa and wellness centre
  • 4 restaurants
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer

Bedroom

  • Linen
  • Wardrobe or closet

View

  • View

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Activities

  • Aerobics
    Additional charge
  • Live music/performance
  • Casino

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Public parking is possible on site (reservation is not possible) and costs € 12 per day.

  • Parking garage
  • Accessible parking

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Safety deposit box
    Additional charge

General

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Soundproofing
  • Car hire
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

2 swimming pools

Pool 1 - outdoor

  • Open all year
  • All ages welcome
  • Heated pool
  • Sun loungers or beach chairs

Pool 2 - indoorAdditional charge

  • Open all year
  • Adults only
  • Heated pool
  • Sun loungers or beach chairs

Wellness

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Open-air bath
  • Hot spring bath
    Additional charge
  • Hammam
    Additional charge
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Solarium
  • Fitness centre
  • Sauna
    Additional charge

Languages spoken

  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

House rules

Iberostar Heritage Grand Mencey takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroCash

The fine print

Need-to-know information for guests at this property

Please note that the full amount of the reservation must be paid in upon check-in.

When booking more than 5 rooms, different policies and additional supplements may apply.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Iberostar Heritage Grand Mencey