About this property
Located in a quiet residential area of Puerto de la Cruz, Tenerife, at the base of the magnificent valley of La Orotava and only 10 minutes from the beach and downtown where you will find a variety of restaurants, shops and leisure spots worth exploring. The hotel offers the perfect atmosphere to enjoy your holidays. The 4-star Hotel Puerto Palace welcomes guests to spacious guestrooms (Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, seasonal air conditioning and a safety deposit box. The panoramic gardens and terraces invite guests to relax while enjoying 2 swimming pools, one with a waterfall, 2 whirlpools and a children’s pool. Amenities include three panoramic elevators, free WiFi throughout the property, mini-golf, table tennis, volleyball, tennis, basketball, volleyball, petanque, children play area, and a naturalist roof top terrace (18+) with its own pool and whirlpool. For an additional charge guests can enjoy the Puerto Palace Gym, the Executive Spa, Massage Services and a Pilatus Studio. Dining and entertainment options include the buffet restaurant for breakfast and dinner, the terrace and bar for a la carte lunch, as well as the hotel bar and lounge which features evening live music and live shows.
Couples in particular like the location – they rated it 8.4 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular amenities
- 2 swimming pools
- Free Wifi
- Family rooms
- Restaurant
- Non-smoking rooms
- Fitness center
- Facilities for disabled guests
- 24-hour front desk
- Bar
Guest reviews
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Guests who stayed here loved
- Iryna
Netherlands“The food was very tasty - breakfasts and dinners, always varied and fresh. The hotel has two excellent swimming pools - one with cool water, the second is warmer, which turned out to be very convenient, especially on cloudy days. There is also a...” 
John
Ireland“Pool and garden area, beautiful view from our 3rd floor bedroom. Staff were helpful and friendly, especially Jesus at reception. Breakfast good but very busy at peak times. Entertainment in the evening was good fun.”
Victorien
Switzerland“The room is comfy, the cleanliness is impeccable. The pool and breakfast are just as good as the rest. Vera good destination, The position of the hotel is nice, despite being just on top of a hill toward the sea.”
Irena
Germany“The personnel was nice with a good language command in English and German. We had a balcony with a view of the ocean from it. The internet connection was stable and fast. We experienced much flexibility: i.e. we had not booked dinner but got it...”
Anda
Spain“Huge bed, friendly staff, all rooms with balcony and nice view, beautiful set up for the pools.”
Janis
United Kingdom“Very comfortable hotel with a lovely pool area. Everything was very clean and the staff were helpful and pleasant. Bit of a walk down into town - and a bit of a hike back up! Food choices were plentiful, and although the dining room was busy, the...”- Mikulas
Slovakia“breakfast and dinners beautiful garden staff was nice and friendly” 
Yuri Germany“Breakfast Buffet, Super Cleanliness, Swimming pools, Great staff' Attitudes - They are so friendly and helpful and Worth of value of money.”- Gail United Kingdom“Cleanliness was outstanding. Beautiful decor. Helpful staff”
- Satendra Netherlands“We enjoyed our stay to max. The pools are great. The bars are good. The evening entertainment was real fun.”
Hotel area info
Restaurants
- Restaurante #1
- Open forBreakfast • Dinner
Amenities of Hotel Puerto Palace
Most popular amenities
- 2 swimming pools
- Free Wifi
- Family rooms
- Restaurant
- Non-smoking rooms
- Fitness center
- Facilities for disabled guests
- 24-hour front desk
- Bar
Bathroom
- Toilet paper
- Towels
- Bidet
- Private bathroom
- Toilet
- Hairdryer
- Bathtub
Bedroom
- Linens
- Wardrobe or closet
Outdoors
- Outdoor furniture
- Sun deck
- Balcony
- Terrace
- Garden
Kitchen
- Refrigerator
Room Amenities
- Drying rack for clothing
- Clothes rack
Activities
- AerobicsAdditional chargeOff-site
- Live sports events (broadcast)
- Live music/Performance
- Happy hourAdditional charge
- Walking toursAdditional charge
- Badminton equipment
- Tennis equipment
- Evening entertainment
- Mini golf
- DivingAdditional chargeOff-site
- CyclingOff-site
- HikingOff-site
- Ping-pong
- Playground
- Game room
- FishingAdditional chargeOff-site
- Tennis court
Media & Technology
- Flat-screen TV
- Satellite channels
- Telephone
- TV
Food & Drink
- Coffee house on site
- Fruit
- Wine/ChampagneAdditional charge
- Kid-friendly buffet
- Kids' meals
- Special diet meals (on request)
- Snack bar
- Bar
- Restaurant
InternetWifi is available in all areas and is free of charge.
ParkingNo parking available.
Front Desk Services
- Invoice provided
- Private check-in/out
- Concierge
- Baggage storage
- Tour desk
- Currency exchange
- Express check-in/out
- 24-hour front desk
Entertainment & Family Services
- Outdoor play equipment for kids
- Board games/Puzzles
- Babysitting/Child servicesAdditional charge
Cleaning Services
- Daily housekeeping
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business Facilities
- Fax/PhotocopyingAdditional charge
- Meeting/Banquet facilitiesAdditional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- SafeAdditional charge
General
- Shuttle service
- Convenience store on site
- Shared lounge/TV area
- Vending machine (drinks)
- Designated smoking area
- Air conditioning
- Wake-up service
- Heating
- Car rental
- Soundproof rooms
- Elevator
- Family rooms
- Facilities for disabled guests
- Non-smoking rooms
2 swimming pools
Pool 1 – outdoorFree!
- Open all year
- Pool with view
- Heated pool
- Shallow end
- Swimming pool toys
- Pool/Beach towels
- Pool bar
Pool 2 – outdoor (kids)
- Open all year
- Suitable for kids
Spa
- Kids' pool
- Locker rooms
- Personal trainer
- Fitness classes
- Fitness
- Pedicure
- Manicure
- Makeup services
- Beauty services
- Beach umbrellas
- Beach chairs/Loungers
- Public Bath
- Open-air bath
- Hot tub/Jacuzzi
- MassageAdditional charge
- Solarium
- Fitness centerAdditional charge
- SaunaAdditional charge
Languages Spoken
- German
- English
- Spanish
- French
- Portuguese
House rules
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
The number of cribs allowed depends on the option you choose. Check your selected option for more info.
There are no extra beds available at this property.
All cribs are subject to availability.
The fine print
From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowed
When booking half board, note that drinks are not included.
