Please note that for fraud reasons, the cardholder must match the name of the reservation.

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

A mandatory Environmental Sanitation Fee of MX $76 pesos per night/per room will be collected at the Front Desk at the time of check-in

Please note that this hotel is for couples only, single occupancy reservations will be canceled, no single occupancy allowed.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Desire Riviera Maya Resort All Inclusive - Couples Only您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

在提前退房的情况下，住宿将向您收取全部的入住费用。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

到店时需支付损毁押金：US$400。 该押金将通过信用卡收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。