About this property

Comfortable Accommodations: Rooms feature air-conditioning, private bathrooms, free WiFi, and modern amenities. Additional comforts include bathrobes, sofa beds, and city views. Dining and Leisure: The family-friendly restaurant serves American and Mediterranean cuisines for lunch and dinner. Guests can also enjoy a bar, year-round outdoor swimming pool, and a games room. Convenient Location: Located in Orlando, the resort is 9.3 mi from Orlando International Airport. Nearby attractions include The Wheel At Icon Park (2.5 mi) and Universal Studios' Islands of Adventure (3.1 mi).

Distance in property description is calculated using © OpenStreetMap

Universal Orlando Resort
Hotel chain/brand

Property highlights

    • Top Location: Highly rated by recent guests (10.0)

    • Breakfast Info

    • American, Breakfast to go

    • Private Parking Available On Site

    • Activities:

    • Fitness center

    • Game room

    • Hot tub/Jacuzzi


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 queen beds
2 queen beds
2 queen beds
2 queen beds
1 king bed
2 queen beds
2 queen beds
2 queen beds
2 queen beds
2 twin beds
and
1 king bed
and
1 sofa bed
2 twin beds
and
1 king bed
and
1 sofa bed
Bedroom
1 king bed
and
1 sofa bed
Living room
1 sofa bed
2 queen beds
2 queen beds
1 sofa bed
and
2 queen beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Guests who stayed here loved

  • Karen
    United States United States
    The staff went above and beyond expectations. The concierge service by text messaging was excellent. You cannot beat the location. Being able to go from the park back to my room in minutes was extremely convenient.
  • Teri
    United States United States
    The hotel is beautiful and the private entrance to Epic is amazing. The staff really take this hotel to the next level, everyone was beyond kind, helpful and went the extra mile.
  • Jeannie
    United States United States
    This property is basically in Epic, it is a fabulous property. The pool was great and rooms comfortable
  • Nadia
    Brazil Brazil
    Confortável Limpa Visão maravilhosa do Park Atendimento na recepção extraordinário Fomos recepcionada por uma brasileira que nos ajudou em tudo que precisamos Muito boa ideia em colocar pessoas que falam vários idiomas na recepção
  • Fabio
    Brazil Brazil
    Ótima localização para quem vai ao Epic, com entrada direta ao parque. Parque aquático com estrutura excelente

Area info

Restaurants
3 Restaurants On Site

  • Flora Taverna
    • Cuisine
      American • Mediterranean
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Aurora Market
    • Cuisine
      American
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly
  • Lotus Lagoon
    • Cuisine
      American
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly

Resort facilities at Universal's Helios Grand Hotel, a Loews Hotel
Great facilities! Review score, 9.4

Most popular amenities

  • Outdoor swimming pool
  • Private Parking
  • Free Wifi
  • Non-smoking rooms
  • Fitness center
  • 3 restaurants
  • Facilities for disabled guests
  • Room service
  • Bar
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Outdoor furniture

Kitchen

  • Coffee machine
  • Refrigerator

Room Amenities

  • Socket near the bed

Activities

  • Movie nights
  • Game room

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Bar
    Additional charge
  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Private parking is available on site (reservation is not needed) and costs $36 per day.

  • Valet parking
  • Electric vehicle charging station
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
    Additional charge

General

  • Shuttle service
  • Convenience store on site
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Car rental
  • Laptop safe
  • Carpeted
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
    Additional charge

Accessibility

  • Auditory guidance
  • Visual aids (Braille)
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Heated pool
  • Pool/Beach towels
  • Beach chairs/Loungers

Spa

  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Fitness center

Languages Spoken

  • English
  • Spanish

House rules
Universal's Helios Grand Hotel, a Loews Hotel takes special requests – add in the next step!

Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
$35 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
$35 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 21
Pets
Pets are not allowed.
Cards accepted at this property
American ExpressVisaMastercardDiners ClubJCBDiscover
Parties
Parties/events are not allowed

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

This property does not accommodate bachelor(ette) or similar parties.

FAQs about Universal's Helios Grand Hotel, a Loews Hotel